System Operations Analyst - Systems Operations
About the job
- At least 1–2 years of experience in an IT systems support, operations, or administrative role within a Windows environment; a university degree or equivalent experience is accepted.
- Working knowledge of networking fundamentals, including TCP/UDP, basic PowerShell scripting, and the ability to read and query SQL databases.
- Willingness to work shift rotations that include weekends and public holidays.
- Experience supporting Windows Server environments, including comfort operating at an administrative permission level.
- Familiarity with enterprise monitoring and alerting platforms such as BigPanda, Spectrum View, or similar tools.
- Basic understanding of database performance monitoring and the ability to identify and flag abnormalities.
- Strong verbal and written communication skills.
- Ability to use logical, critical-thinking, and analytical problem-solving approaches to identify root causes.
- Ability to stay organized and decisive under pressure while managing urgent and critical production issues.
- Strong time-management skills, including prioritizing and multitasking in a structured and organized way.
- Monitor and manage incident response in the production environment, providing first-level fixes, notifications, and escalations.
- Manage, diagnose, and fix incidents raised through monitoring tools or the Production Conference Bridge, using established runbooks and knowledge.
- Follow established runbooks to resolve incidents and contribute to peer review of new documentation as the team’s knowledge base evolves.
- Assist with root-cause investigation and resolution of production incidents.
- Follow the documented handover process to bring the next shift up to speed and highlight priority items or issues.
About the company
Intercontinental Exchange runs financial marketplaces, clearing houses and data services for banks, investors and businesses that trade or finance assets. Its New York Stock Exchange lets companies raise capital and gives investors a place to buy and sell listed shares. ICE also sells market pricing and analytics, while its mortgage software supports lenders from loan applications through closing and servicing. Trading fees, listing fees and subscriptions pay for these services, and clearing houses manage the risk that one side of a trade fails to pay. Founded in 2000 to digitize energy trading, Intercontinental Exchange is headquartered in Atlanta, Georgia.
Company Size
10,001+
Company Stage
IPO
Headquarters
Atlanta, Georgia
Founded
2000
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Simplify's Take
What believers are saying
- Subscriptions support stability: ICE reported 51% recurring net revenue for 2025 in February 2026.
- Employees get matched charitable giving: ICE matches eligible donations dollar for dollar up to $5,000 yearly.
- Mortgage customers stay: Wells Fargo renewed its ICE servicing agreement in September 2026 after more than 35 years.
What critics are saying
- Housing slowdowns hit mortgage fees: ICE earns transaction revenue per processed loan, and reduced lending has hurt receipts.
- Clearing puts ICE capital at risk: over $200 million of its own money backs protection against member defaults.
- Office attendance matters for data leaders: ICE's exchange content strategy manager role is designated in-office across four US locations.
What makes Intercontinental Exchange unique
- Brent settlement follows physical oil: ICE uses published North Sea cargo trades and assessments to set its final price.
- ICE prices assets without a trade: independent securities evaluations combine comparable quotes, yield curves and valuation models.
- Mortgage ownership records run through ICE: its MERS system and electronic registry connect lenders beyond loan origination.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Remote Work Options
401(k) Retirement Plan
Growth & Insights and Company News
6 month growth
16%1 year growth
16%2 year growth
21%Space Intelligence has completed its Series A funding round, led by AzurX Space Ventures with participation from Intercontinental Exchange. The Edinburgh-based company uses satellite data for high-precision nature mapping. The funds will expand Space Intelligence's forest mapping database to support forest carbon projects and monitor environmental impacts across supply chains. The company currently covers 640 million hectares across seven countries. By Q2 2025, Space Intelligence plans to expand coverage to over 35 additional countries, creating what it claims will be the largest audit-grade nature mapping dataset available. New data products enabling near real-time deforestation monitoring are scheduled for Q4 this year. Founded by Dr Murray Collins and Professor Ed Mitchard, the company has grown to over 50 staff, including 20 mapping scientists and ecologists.
The company that built the infrastructure for global financial and commodity markets is now investing in Isometric to do the same for the industrial economy.
Isometric has closed its Series A funding round at $50 million with backing from Intercontinental Exchange, operator of the New York Stock Exchange. The investment brings Isometric's total capital raised to $75 million across seed and Series A rounds. The certification platform has been contracted to certify more than 16 million tonnes of carbon removal, making it the largest certifier globally by contracted volume. Isometric has since expanded beyond carbon removal into industrial emissions, energy, fuels and materials, with more than 200 projects now using its platform. Isometric's AI-powered Certify platform works with independent verifiers to examine data supporting sustainability claims, reducing certification timelines from months to hours. Customers include Microsoft, Anglo American, Boeing and JPMorgan Chase.
Intercontinental Exchange reported strong August operating metrics, with double-digit year-over-year growth in average daily volume and open interest across major asset classes. The company achieved record interest rate futures open interest of 16.8 million lots on 31 August. Agriculture and metals contracts saw particularly strong growth, with average daily volume rising substantially year over year and open interest increasing more than half. Overall, August data showed 14% average daily volume growth and 19% open interest growth. The company's narrative projects $12.3 billion revenue and $4.6 billion earnings by 2029, requiring 5.7% yearly revenue growth. Analysts' estimates vary, with pessimistic projections showing revenue reaching $12.4 billion with flat earnings near $4.0 billion.
Intercontinental Exchange, parent of the New York Stock Exchange, has signed agreements with tZERO to build infrastructure for a tokenised securities platform. tZERO will serve as design partner for digital transfer-agent and broker-dealer systems supporting on-chain settlement. ICE will invest in tZERO's latest funding round and license its blockchain patent portfolio, which spans 23 patent families and 103 patents covering token lifecycles, compliance-aware transfer logic, and smart contract frameworks. tZERO is expected to seek approval as a digital transfer agent on ICE's NYSE-affiliated Digital Trading Platform. The companies will also evaluate using tZERO's tokenised assets for collateral management across ICE's clearing houses. The partnership marks tZERO's deepest tie to a major exchange operator. No timeline for regulatory approval or platform launch was disclosed.