Rhenus

Global freight, warehousing, logistics provider

Marine Claims Specialist

Claims AdjudicationUpdated on Nov 14

Full-timeRozzano, ItalyNo salary listed

About the Job

Requirements

At least 2 years of experience managing claims or losses in logistics, freight transport, international shipping, or insurance, preferably in the marine sector.
Good knowledge of transport processes and key sea and air shipping documentation.
Familiarity with Marine Cargo Insurance, claims handling, carrier liability, and the main international transport conventions.
Strong analytical skills, attention to detail, and focus on regulatory and internal compliance.
Excellent communication and negotiation skills, with the ability to manage complex situations and diverse stakeholders.
Operational autonomy, problem-solving ability, and ability to collaborate effectively with cross-functional teams.
Good knowledge of English; knowledge of additional foreign languages is a plus.

Responsibilities

Manage end-to-end claims and losses relating to domestic and international transport, primarily maritime and to a lesser extent air and multimodal, evaluating liability, damage circumstances, and possible solutions in compliance with applicable conventions and regulations, including CMR, Hague-Visby Rules, and the Montreal Convention.
Analyze transport documentation, including Bills of Lading, air waybills, CMR documents, delivery notes, and Incoterms, as well as photographic evidence, expert reports, and statements from customers, carriers, and suppliers, reconstructing incidents to ensure accurate and balanced assessments.
Coordinate with insurers, brokers, and loss adjusters, including handling insurance claims under Marine Cargo, carrier liability, professional liability, and other coverage applicable to logistics flows.
Interact with carriers, logistics partners, and internal Operations, Legal, Customer Service, and Sales teams to accelerate case resolution, prevent disputes, and improve risk management.
Negotiate and formalize agreements with customers, suppliers, or third parties, ensuring transparency, fairness, traceability, and adherence to company policies and contractual terms.
Monitor claims KPIs and trends, analyzing frequency, damage types, recurring risk areas, and potential operational inefficiencies, and propose corrective or preventive actions.
Support the definition and revision of risk-prevention processes, contributing to best practices, operating guidelines, and internal training initiatives.

Desired Qualifications

Experience in the marine sector.
Knowledge of additional foreign languages.

What You Can Expect:

Gestione end-to-end dei reclami e dei sinistri relativi a trasporti nazionali e internazionali, prevalentemente marittimi e, in misura minore, aerei e multimodali, valutando responsabilità, dinamiche del danno e possibili soluzioni nel rispetto delle convenzioni e normative applicabili, tra cui CMR, Hague-Visby Rules e Montreal Convention.
Analisi approfondita della documentazione di trasporto, tra cui Bill of Lading, AWB, CMR, delivery notes e Incoterms, delle evidenze fotografiche, delle perizie e delle dichiarazioni fornite da clienti, carrier e fornitori, ricostruendo le dinamiche dei sinistri per garantire valutazioni corrette ed equilibrate.
Coordinamento con assicuratori, broker e periti, inclusa la gestione delle pratiche assicurative relative a polizze Marine Cargo, RC vettoriale, RC professionale e altre coperture applicabili ai flussi logistici.
Interazione costante con carrier, partner logistici e team interni (Operations, Legal, Customer Service, Sales) per accelerare la risoluzione dei casi, prevenire controversie e migliorare la gestione del rischio.
Negoziazione e formalizzazione di accordi con clienti, fornitori o terze parti, assicurando trasparenza, correttezza, tracciabilità e piena aderenza alle policy aziendali e alle condizioni contrattuali.
Monitoraggio di KPI e trend dei sinistri, analizzando frequenza, tipologia dei danni, aree di rischio ricorrenti e potenziali inefficienze operative, proponendo azioni correttive o preventive.
Supporto alla definizione e revisione dei processi di prevenzione del rischio, contribuendo allo sviluppo di best practice, linee guida operative e iniziative di formazione interna.

What You Bring:

2+ anni di esperienza nella gestione di reclami o sinistri nel settore della logistica, trasporti merci, spedizioni internazionali o ambito assicurativo, preferibilmente con esperienza in ambito Marine.
Buona conoscenza dei processi di trasporto e della principale documentazione di spedizione marittima e aerea.
Familiarità con Marine Cargo Insurance, gestione sinistri, responsabilità vettoriale e principali convenzioni internazionali applicabili al trasporto.
Spiccate capacità analitiche, attenzione al dettaglio e forte orientamento alla compliance normativa e interna.
Eccellenti capacità comunicative e negoziali, con attitudine alla gestione di situazioni complesse e interlocutori diversi.
Autonomia operativa, problem solving e capacità di collaborare efficacemente con team cross-funzionali.
Buona conoscenza dell’inglese; la conoscenza di ulteriori lingue straniere è considerata un plus.

About the Company

Rhenus

Global freight, warehousing, logistics provider

Rhenus coordinates road, air, and ocean freight, contract logistics, warehousing, and port and inland waterway services from hundreds of locations worldwide to move goods for customers across many industries. By combining multimodal transport with warehousing and value-added services, it offers end-to-end supply chain solutions that include inventory management and distribution. Its global footprint and broad service mix, along with being part of the Rethmann group, lets it deliver integrated logistics with industry-specific expertise. Its goal is to help customers move and manage goods efficiently and reliably worldwide, optimizing supply chains and connecting producers with markets.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Holzwickede, Germany
Founded: 1912

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