Caesars Entertainment

Operates casinos, resorts, and entertainment venues

Casino VIP Hospitality Host

Customer SuccessConfirmed live in the last 24 hours

Full-timeDanville, VA, USA$20 /hrIn-person

About the Job

Requirements

A high school diploma or GED is required.
Two or more years of experience in casino or hotel work, customer service, hosting, or other account management is preferred.
Ability to think independently and make decisions that maximize the customer service experience and program profitability.
Proficiency with customer point-of-service systems is required.
Excellent interpersonal, communication, problem-solving, and analytical skills are required.
A systematic, process-oriented mindset is required to ensure seamless end-to-end customer experiences.
Strong attention to detail with trip logistics and customers is required.
Excellent customer service skills are required.
A well-groomed, professional appearance is required.
Ability to listen and respond to visual and aural cues is required; multilingual ability is preferred.
Excellent oral and written communication skills are required.
Ability to uphold and demonstrate the highest level of integrity, recognize standards required by a regulated business, and act honestly is required.
Must be able to maneuver throughout all areas of the casino, stand and walk for long periods, and lift and carry up to 20 pounds.
Must be able to bend, reach, kneel, twist, and grip items.
Must be able to tolerate varying noise and temperature levels, illumination, vibration, crowds, and secondhand smoke.
Must be able to work efficiently at a fast pace and operate in mentally and physically stressful situations.
Must be able to work a flexible schedule, including weekends, evenings, and holidays.
Ability to manage time effectively and perform multiple tasks simultaneously is required.

Responsibilities

Manage all aspects of the customer journey while guests are on property, coordinating with account-development team members on pre-trip and post-trip planning.
Greet guests in the casino and participate in social events and special promotions.
Use sound judgment and make decisions in accordance with established comp and expense guidelines.
Maintain close ties with customers to increase loyalty.
Anticipate, respond to, and consistently meet or exceed guests’ needs, including accommodation arrangements.
Coordinate with the Account Development team, New Business team, and employees throughout the property, including Credit, Gaming, Hotel, and Food & Beverage, to create successful solutions for guest issues.
Find new customers based on criteria established by property leadership.
Spend 80–90% of the shift standing or walking on the casino floor and interacting with guests.
Handle difficult guests and situations calmly, professionally, and prudently.
Proactively identify and resolve service failures, taking immediate action to close service gaps and strengthen player loyalty and intent to return using comp authority or making exceptions.
Comply with applicable rules, regulations, laws, and policies, and conduct oneself with the highest levels of integrity and honesty.
Identify ways to increase efficiencies and improve products or services.
Communicate programs and services clearly to necessary people, seek their support, and keep them informed of changes that may impact the business.
Track existing products and services and progress on new initiatives.
Remain knowledgeable about happenings on the property and in the market, and stay current with local-market and industry developments.
Uphold company expectations, including the Code of Commitment, policies, procedures, industry regulations, department goals, and business strategy.
Provide guests with consistent, polite, timely, and accurate information and service, taking the initiative to find answers when unsure.
Respond to visual, olfactory, and aural cues.

Desired Qualifications

Multilingual ability is preferred.
Two or more years of experience in casino or hotel work, customer service, hosting, or other account management is preferred.

As a member of the Casino Marketing team, the role of the Hospitality Host is to manage all aspects of a customer journey while on property, simultaneously coordinating with account development team members on pre- and post-trip planning. The Hospitality Host will constantly strive to delight our guests; exceeding their expectations through gracious, enthusiastic, and personalized service. Candidates should have sharply honed interpersonal skills; inspire confidence and exude authenticity with regard to both guest and team interactions.

High school diploma or GED required

Two or more years of experience in casino/hotel, customer service, host or other account manager preferred

The requirements listed are representative of the knowledge, skill and/or ability required to fulfill the obligations of this position

Ability to think independently in making decisions to maximize customer service experience and program profitability

Must be proficient with customer Point-of-Service systems

Excellent interpersonal, communication, problem solving and analytical skills required

Must have a systematic and process oriented mindset to ensure seamless end-to-end customer experiences

Strong attention to detail with both trip logistics and customers

Must have excellent customer service skills

Must present well-groomed professional appearance

Must be able to listen and respond to visual and aural cues, multilingual preferred

Must have excellent oral and written communication skills

Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to maneuver to all areas of the casino

Physically able to stand/walk long periods of time

Must be alert and observant of your surroundings

Must be able to lift and carry up to 20lbs

Must be able to bend, reach, kneel, twist and grip items

Must be able to work with and tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and areas with second hand smoke

Must be able to work at a fast pace, efficiently

Must be able to respond to visual, olfactory and aural cues

Must be able to operate in mentally and physically stressful situations

Must be able to work a flexible schedule including weekends, evenings and holidays

Greets guests in the casino and participates in social events and special promotions

Uses sound judgment and makes decisions in accordance with established comp and expense guidelines

Maintains close ties with customers to increase loyalty

Anticipates, responds to and consistently meets or exceeds the needs of guests including, but not limited to, accommodation arrangements

Seamless coordination with Account Development team, New Business Team and employees throughout property (e.g. Credit, Gaming, Hotel, Food & Beverage) to create successful solutions for guest issues

Finds new customers based on criteria established by property leadership

Ability to effectively manage time and perform multiple tasks simultaneously

Standing/walking on the casino floor interacting with guest 80-90% of the shift

Wage: $20 per hour

ADDITIONAL JOB DUTIES:

Handles difficult guests and situations in a calm, professional and prudent manner

Proactively identifies and resolves service failures; taking immediate action to resolve service gaps and cement player loyalty and intent to return by using comp authority or making exceptions

Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty

Identifies ways to increase efficiencies and to improve products or services

Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business

Keeps track of existing products/services and/or progress on new initiatives

Must be knowledgeable of all happenings on property and in market

Stays up to date with the latest developments in both the local market and industry

Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy

Gives consistent, polite, timely, and accurate information and service to all guests; taking the initiative to find the answer when unsure

About the Company

Caesars Entertainment

Operates casinos, resorts, and entertainment venues

Caesars Entertainment operates a global portfolio of casinos, hotels, and entertainment venues. Its core business is gaming and hospitality, with casinos offering table games and slot machines, plus lodging, dining, live shows, and conventions. The product is the overall gaming and resort experience: guests gamble, stay, eat, and enjoy entertainment across properties worldwide. Caesars Palace in Las Vegas and other destinations anchor the brand. The company grew through acquisitions (notably Harrah’s over Caesars, and later Eldorado Resorts) to become a leading gaming and hospitality group. Its business model combines casino gaming revenue with hotel stays, hospitality services, and event-driven entertainment, leveraging a recognizable brand and scale to attract high-traffic destinations. The goal is to provide a comprehensive leisure and entertainment experience while sustaining growth and resilience in a competitive gaming industry.

Company size: 10,001+
Company stage: IPO
Headquarters: Las Vegas, NV
Founded: 1973

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