Full-Time

Channel Development Director

Tsd

Confirmed live in the last 24 hours

Five9

Five9

1,001-5,000 employees

Cloud-based contact center solutions provider

Consumer Software
Enterprise Software

Compensation Overview

$98.2k - $190.2kAnnually

+ Annual Performance Bonus + Stock + Incentive Compensation Plans

Expert

San Ramon, CA, USA + 1 more

More locations: Remote in USA

Hybrid for candidates within 50 miles of San Ramon; fully remote for those outside this radius.

Category
Strategic Account Management
Sales & Account Management
Required Skills
Public Speaking
Requirements
  • 10+ years of experience in software sales, partner development, or business development within a cloud-based environment
  • Bachelor’s degree or equivalent years of relevant work experience
  • Proven experience working in a dynamic team focused on building exponential growth
  • Emphasis on software sales
  • A demonstrated ability to establish, maintain and grow business relationships successfully, with an emphasis on sales and partner processes
  • Strong operational and analytical skills
  • Ability to describe trends and provide insight from KPI’s
  • Strong strategic thinking with a penchant for action and results
  • Excellent project management and creative problem solving skills
  • Exceptional communications skills, with a proven capability for public speaking, professional writing and active listening
Responsibilities
  • Identify and expand critical relationships within the TSDs that deliver a profitable business model for and enhance Five9’s solutions and services capabilities
  • Develop, retain and own Five9’s strategic relationships within partners that can scale our solution and increase value to customers
  • Develop, deliver and execute viable plan(s) which will represent Five9’s interest in promoting partner corporations branding, as well as ensure Five9 is represented as the first and best option for contact center solutions
  • Align closely with Five9 Sales to represent the interests of the assigned partners within Five9 to elevate our partner visibility internally and externally
  • Develop Partner Training and Enablement program and certification
  • Align closely with Sales and Channel to close customer opportunities, manage forecasts and pipelines
  • Structure and negotiate partnership agreements that lead to incremental value and capabilities
  • Develop detailed operational plans with partners to include engagement models, sales targets, and GTM strategies

Five9 provides cloud-based contact center solutions that help businesses manage customer interactions more effectively. Its main products include tools for advanced call routing, predictive dialing, and Interactive Voice Response (IVR) self-service, along with detailed reporting features. These tools enable companies to handle both incoming and outgoing communications efficiently. Unlike many competitors, Five9 operates on a subscription model, allowing clients to pay monthly or annually without long-term contracts, which offers flexibility and scalability. The company's goal is to enhance customer service operations for businesses of all sizes, ensuring high standards of security and reliability in its services.

Company Stage

IPO

Total Funding

$69.6M

Headquarters

San Ramon, California

Founded

2001

Growth & Insights
Headcount

6 month growth

15%

1 year growth

29%

2 year growth

39%
Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for AI-driven customer service solutions benefits Five9's AI capabilities.
  • Remote work trends increase the need for cloud-based contact center solutions.
  • Partnership with PerfectServe enhances opportunities in the healthcare industry.

What critics are saying

  • Class action lawsuits could lead to financial liabilities and reputational damage.
  • Sales execution issues may impact Five9's revenue growth and market position.
  • Cooperation agreement with Anson Funds may limit strategic flexibility.

What makes Five9 unique

  • Five9 offers a unique integration with Microsoft Teams for contact centers.
  • The company provides advanced call routing and predictive dialing solutions.
  • Five9's subscription model offers flexibility with no long-term contracts.

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