Full-Time

Channel Development Director

Tsd

Confirmed live in the last 24 hours

Five9

Five9

1,001-5,000 employees

Cloud-based contact center solutions provider

Consumer Software
Enterprise Software

Compensation Overview

$98.2k - $190.2kAnnually

+ Annual Performance Bonus + Stock + Incentive Compensation Plans

Senior

San Ramon, CA, USA + 1 more

More locations: Remote in USA

Fully remote for candidates outside the 50-mile radius of San Ramon; hybrid for those within the radius, requiring 3 days a week in-office.

Category
Strategic Account Management
Sales & Account Management
Requirements
  • 10+ years of experience in software sales, partner development, or business development within a cloud-based environment
  • Bachelor’s degree or equivalent years of relevant work experience
  • Must have software/SaaS experience.
Responsibilities
  • Identify and expand critical relationships within the TSDs that deliver a profitable business model for and enhance Five9’s solutions and services capabilities
  • Develop, retain and own Five9’s strategic relationships within partners that can scale our solution and increase value to customers
  • Develop, deliver and execute viable plan(s) which will represent Five9’s interest in promoting partner corporations branding, as well as ensure Five9 is represented as the first and best option for contact center solutions
  • Align closely with Five9 Sales to represent the interests of the assigned partners within Five9 to elevate our partner visibility internally and externally
  • Develop Partner Training and Enablement program and certification
  • Align closely with Sales and Channel to close customer opportunities, manage forecasts and pipelines
  • Structure and negotiate partnership agreements that lead to incremental value and capabilities
  • Develop detailed operational plans with partners to include engagement models, sales targets, and GTM strategies

Five9 provides cloud-based contact center solutions for businesses of all sizes, from small enterprises to large corporations. Its main products include advanced call routing, predictive dialing, and Interactive Voice Response (IVR) systems, which help manage both inbound and outbound communications effectively. Clients can access these tools through a subscription model, allowing for flexibility without long-term contracts. This approach makes Five9 appealing to businesses seeking scalable and cost-effective solutions. Unlike many competitors, Five9 emphasizes security and data protection, ensuring high standards of reliability. The company's goal is to enhance customer interactions and streamline call center operations across various industries globally.

Company Stage

IPO

Total Funding

$69.6M

Headquarters

San Ramon, California

Founded

2001

Growth & Insights
Headcount

6 month growth

18%

1 year growth

30%

2 year growth

39%
Simplify Jobs

Simplify's Take

What believers are saying

  • Being named a Leader in the 2024 IDC MarketScape for Contact Center-as-a-Service Applications Software highlights Five9's industry leadership.
  • Winning the 2024 'Workforce Innovation of the Year' award at the Customer Contact Week (CCW) Excellence Awards showcases Five9's commitment to innovation.
  • Record Q1 revenue and signing the largest deal yet with a Fortune 50 financial services company indicate strong financial performance and growth potential.

What critics are saying

  • The competitive landscape in the contact center solutions market is intense, with numerous players vying for market share.
  • Dependence on subscription-based revenue can be risky if customer churn rates increase or if there is a downturn in the economy.

What makes Five9 unique

  • Five9's focus on cloud-based contact center solutions with advanced features like predictive dialing and IVR sets it apart from traditional on-premise systems.
  • The company's subscription-based model offers flexibility and scalability, making it attractive to businesses of all sizes without long-term commitments.
  • Five9's strong emphasis on security and data protection ensures high standards of reliability and scalability, crucial for global operations.

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