Full-Time

Executive Business Partner

Posted on 11/20/2024

Pendo

Pendo

501-1,000 employees

Enhances product experience and user engagement

Consumer Software
Enterprise Software

Compensation Overview

$84k - $105kAnnually

Mid

Raleigh, NC, USA

Category
Executive Support
Administrative & Executive Assistance
Scheduling & Travel Coordination
Required Skills
Salesforce
Requirements
  • Minimum of four (4) years working in an executive assistant position supporting c-suite level executives
  • Excellent verbal and written communication skills which includes the ability to communicate with all levels of the organization.
  • Experience with the following SaaS applications: Google Workspace (GCal, Slides, Docs, Sheets, Forms, etc.), Slack, Zoom
  • Minimum of one (1) year working in a tech/SaaS environment supporting c-suite level executives, preferably within a Product function
  • Experience with CRM systems such as Salesforce or Gong
  • Minimum of four (4) years of experience coordinating travel logistics on behalf of 1 or more executives
  • Minimum of four (4) years of calendar management and expense report management experience for 1 or more executives
Responsibilities
  • Be the ultimate calendar Tetris master. We move fast at Pendo and so do calendars. You’ll need to be able to think proactively, understand the executive's priorities and be able to move on a minute's notice to accommodate last-minute schedule changes.
  • Efficiently and accurately perform an array of administrative tasks (manage calendars, book travel, plan and coordinate logistics for events, process expense reimbursements, etc.).
  • Act as a strategic business partner.
  • Take initiative and self-direct on communication, processes, or projects where you see that improvements can be made.
  • Be a team player. This person will need to be able to work collaboratively within their executive's organization but also cross-functionally across multiple departments and do so with a positive, “anything is possible” attitude.
  • Maintain a high degree of confidentiality and discretion.

Pendo provides solutions for improving product experience and digital adoption for businesses that develop digital products, such as software companies and tech startups. Their platform integrates with existing products to offer tools that help product teams analyze user behavior, collect feedback, and make informed decisions to enhance their offerings. Key features include in-app messaging, user analytics, and feedback collection, which guide users through new features and updates. Pendo differentiates itself by focusing on user engagement and providing actionable insights that help clients meet the high expectations of users. The goal of Pendo is to support businesses in achieving growth and success by ensuring their digital products deliver a positive and valuable user experience.

Company Stage

Growth Equity (Venture Capital)

Total Funding

$455.5M

Headquarters

Raleigh, North Carolina

Founded

2013

Growth & Insights
Headcount

6 month growth

10%

1 year growth

13%

2 year growth

1%
Simplify Jobs

Simplify's Take

What believers are saying

  • Achieving $200 million in annual recurring revenue and a record number of new product launches highlights Pendo's strong growth trajectory and innovation capacity.
  • Partnerships with major players like Google Cloud to integrate generative AI capabilities position Pendo at the forefront of AI-driven product management solutions.
  • Pendo's recognition as a leader in Everest Group's 2023 Digital Adoption Platforms PEAK Matrix® Assessment underscores its industry leadership and credibility.

What critics are saying

  • The recent layoff of 12% of its staff could indicate underlying financial or operational challenges that may affect employee morale and stability.
  • High competition in the SaaS market, with numerous alternatives and competitors, could pressure Pendo to continuously innovate to maintain its market position.

What makes Pendo unique

  • Pendo's focus on product experience and digital adoption sets it apart from general SaaS providers, offering specialized tools for user engagement and product improvement.
  • The seamless integration of Pendo's platform with clients' existing products allows for real-time user behavior insights and feedback collection, a feature not always available in competing solutions.
  • Pendo's recent enhancements with AI and automation further differentiate it by providing advanced capabilities for product teams to leverage in improving user experiences.

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