IT Service Technician

Description

Welcome to The AME Group – Where People Power Progress
At The AME Group, every employee helps define who we are. For over 40 years, we’ve built a thriving, people-first culture rooted in innovation, collaboration, and purpose. As one of the nation’s leading Managed IT Service Providers, we empower businesses through technology while investing in the growth and well-being of our team. With a commitment to shared success, and continuous learning, we don’t just adapt to change — we drive it. Join a company where your voice matters, your work makes an impact, and your future is a shared journey.

Service Technician

Location: Muncie, IN (with travel to surrounding areas)

About the Role:

We're looking for a tech-savvy problem-solver who enjoys getting out from behind a desk and helping clients directly. As a Service Technician, you'll be the go-to person when our clients need on-site technical support—diagnosing issues, fixing problems, and making sure their technology keeps running smoothly.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Collaborative and supportive work environment.
• Mileage reimbursement or shared company vehicle when available

What You'll Do:

• Respond to client technical issues and provide timely on-site support
• Install, configure, and maintain computers, printers, and peripherals at client locations
• Troubleshoot and resolve hardware, software, and network issues (primarily Windows environments)
• Work with routers, switches, access points, and other network equipment
• Communicate technical issues and solutions clearly to non-technical users
• Document all service activities and maintain accurate records
• Travel to various client sites throughout Muncie and surrounding areas

Requirements

 What You Need:

• Strong customer service skills – you're the face of our company at client sites
• Excellent communication – both written and verbal
• Technical fundamentals: TCP/IP, DNS, DHCP, basic subnetting
• Windows troubleshooting experience with computers and software
• Networking knowledge: familiarity with routers, switches, and access points
• Attention to detail – you catch the small things that matter
• Valid driver's license and reliable transportation

Your Working Style:

• Self-directed and dependable – you manage your own schedule and priorities
• Calm under pressure and persistent when solving tough problems
• Patient and genuinely enjoy helping people
• Comfortable learning new technologies as they emerge
• Team player who collaborates well with colleagues
• Professional demeanor when representing our company at client sites

Nice to Have:

• CompTIA Network+ certification
• Microsoft certifications
• Google certifications
• Previous field service or help desk experience

Work Environment:

You'll be based in our Muncie office but spend significant time traveling to client sites throughout the area. Expect a mix of office work (documentation, prep) and field visits to professional business environments. Mileage reimbursed. 

Location: 

Muncie, IN Schedule: Monday – Friday, 8:00 AM – 5:00 PM Employment Type: Full-time Availability: Immediate 

Physical Requirements

• Ability to lift and move computer equipment up to 50 lbs.
• Reliable transportation for on-site client visits
• Able walk all over the campus and stand for long periods.

Salary

Based on experience and training.