Simplify Logo

Full-Time

Solutions Engineer

Updated on 7/17/2024

LogicMonitor

LogicMonitor

1,001-5,000 employees

Cloud-based IT infrastructure monitoring platform

AI & Machine Learning

Mid

London, UK

Category
Sales Engineering
Solution Engineering
Sales & Solution Engineering
Required Skills
PowerShell
Microsoft Azure
Python
Sales
Groovy
Computer Networking
Java
AWS
REST APIs
Development Operations (DevOps)
Linux/Unix
Google Cloud Platform
Requirements
  • Strong Java programming experience
  • 3-4 years experience working as an IT professional in a professional services or customer facing environment
  • 2+ years experience in IT operations: systems administration, network engineering, DevOps, etc
  • Subject matter expertise in one or more IT operations domain(s): Windows/Linux server, networking, security, storage, virtualisation or cloud (AWS / Azure / GCP)
  • Familiarity with HTTP, JSON, RegEx, REST APIs
  • 2+ years experience scripting/programming experience in one or more language(s): Python, PowerShell, or Groovy
  • Willingness to travel (10-20%)
Responsibilities
  • Deliver implementations or custom-scoped technical solutions to LogicMonitor customers in-line with customer requirements and signed SOWs
  • Join the PS Project Manager and Customer Success Manager in kicking off PS engagements
  • Act as the subject matter expert in region for CMDB integrations once fully trained
  • Assist the Solution Architect where required in scoping of CMDB integration projects
  • Guide customers on best practices and how to leverage CMDB integrations in efficient scalable solutions
  • Attend remote working sessions with customers to drive successful LogicMonitor adoption - through discovery, design, and deployment of the LM Envision platform
  • Optimize the platform configuration in-line with best practice but taking into account of any customer limitations
  • Identify gaps, feature requests or issues with LM Envision and relay or escalate to product and development teams
  • Assist develop customer-specific, scripted solutions using LogicMonitor product features (Websites, LogicModules, NetScans) and externally using the REST API
  • Learn, share and advocate technical lessons learned and best practices among peers
  • Serve as Subject Matter Expert (SME) for LogicMonitor to peers and customers
  • Leverage internal resources and teams to keep abreast of new product features, changes and enhancements
  • Develop customer-specific, scripted solutions using LogicMonitor product features (Websites, LogicModules, NetScans) and externally using the REST API
  • Occasionally assist Monitoring Engineering with LogicModule development
  • Occasionally assist Sales or Customer Success Management to help close a deal or retain a customer

LogicMonitor operates at the forefront of cloud-based infrastructure monitoring, incorporating AIOps and a suite of automation tools to simplify and optimize IT operations. With an impressive arsenal of over 2,000 integrations, the company facilitates seamless transitions and innovation for businesses of varying scales and complexities. This approach not only positions the company as a leader in IT operations efficiency but also creates a dynamic and resourceful working environment that fosters professional growth and technological advancement.

Company Stage

Series A

Total Funding

$142.9M

Headquarters

Santa Barbara, California

Founded

2007

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

-5%