Ritchie Bros.

Asset management and heavy equipment auctions

Title Specialist

Office Clerical & RecordsUpdated on Nov 13

Full-timeTaunton, MA, USA$21.19In-person

About the Job

Requirements

One to two years of state or national title-processing experience.
Two to three years of prior knowledge of title and salvage-title requirements.
Ability to maintain customer databases.
Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.
Ability to comply with state and buyer requirements and maintain knowledge of current title and salvage laws.
Ability to protect confidential customer information and follow state and company records-retention policies and procedures.

Responsibilities

Secure all documents required to accompany applications to transfer vehicle title ownership by compiling documents, communicating with customers and vehicle owners, resolving problems and discrepancies, answering inbound calls, and sending emails.
Review and process documentation for insurance and remarketing customers.
Process incoming salvage titles from multiple states and prepare them for sale.
Provide customer support and solutions with timely responses to internal and external partners through mail, email, telephone, and direct contact.
Review and enter title work for customers, complete applications to transfer title ownership, and enter information from state-issued titles into the company operating system.
Stay current with title and salvage laws in multiple states.
Respond to customer questions, complaints, and requests, and resolve problems encountered during title transfers.
Perform word-processing assignments, filing, and related clerical duties.
Follow established procedures under close supervisor direction, assist with other office functions as needed, and report company-policy violations promptly to a supervisor or manager.
Develop employees as part of a progression plan and maintain accountability across the stated span of control.
Perform other duties as assigned by management.

The Title Specialist is directly responsible for securing all necessary documents to accompany applications to transfer vehicle title ownership. Tasks include compiling all necessary documents, communicating with customers and vehicle owners, resolving problems and discrepancies, answering inbound phone calls, sending emails, and providing excellent customer service. Compliance with state and/or buyer requirements is essential. Where IAA has authorization to process applications as an acting state processing authority, Title Specialist may also work within those state systems

1-2 years State/National title processing experience
2-3 Years Previous knowledge in title and salvage title requirements
Maintaining customer databases
Proficient in MS Office Suite; Outlook, Word, Excel, PowerPoint
Typical Field Office Environment

Review and process documentation for insurance and remarketing customers
Process incoming salvage titles from multiple states and set for sale
Keep up-to-date on title regulations by learning and maintaining knowledge of current title/salvage laws.
Provide excellent customer service and support by offering solutions and timely responses to external/internal partners
Provides a variety of customer support services through the mail, email, telephone and direct personal contact.
Reviews and enters in title work for all customers.
Completes application to transfer title ownership.
Enters information from titles received from the state into the IAA operating system.
Stays current with title/salvage laws in multiple states
Responds to customer questions, complaints and requests.
Resolves problems encountered in the effort to transfer title ownership.
Performs word processing assignments, filing and related clerical duties.
Follows well-established procedures and under close direction of supervisor.
Assists with other office functions as needed.
Immediately reports all violations of company policy to a supervisor or manager.
Protects and preserves confidential, personal customer information received and adheres to state and company records retention policies and procedures.
Develop employees as part of a progression plan
Maintain a culture of responsibility, accountability, integrity, and execution across span of control
Other duties as assigned per management

Minimum Salary: $21.19

Maximum Salary: $21.19

About the Company

Ritchie Bros.

Asset management and heavy equipment auctions

Ritchie Bros. Auctioneers connects buyers and sellers of heavy machinery, trucks, and other assets through auctions and asset-management services. Its core products are live and online auctions plus disposition and asset-management solutions that help sellers convert surplus equipment into cash and help buyers find and bid on used equipment. The auction process works by listing assets for sale in catalogs and conducting bidding—historically unreserved auctions and now increasingly online platforms—so buyers can bid from anywhere and sellers can reach a global audience. The company differentiates itself with a long history of transparency and integrity, a global footprint across more than 20 countries, and a shift toward online auctions that expands access and efficiency for both sides of the market. The goal is to provide a trusted, scalable marketplace that maximizes recovery for asset owners while delivering broad, convenient access to buyers worldwide.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Westchester, IL
Founded: 1958

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