Full-Time

IT Support Specialist

Posted on 1/7/2025

Rocket Lab USA

Rocket Lab USA

1,001-5,000 employees

Provides launch services and spacecraft solutions

Compensation Overview

$20 - $30Hourly

Junior

No H1B Sponsorship

Silver Spring, MD, USA

Candidates must be U.S. citizens, lawful U.S. permanent residents, or eligible to obtain required authorizations from the U.S. Department of State.

US Citizenship Required

Category
Customer Success & Support
IT Support
IT & Security
Required Skills
Power BI
Microsoft Azure
MySQL
Tableau
AWS
Linux/Unix
Requirements
  • High school diploma or GED and 1+ Years’ experience in an IT support or service role.
  • Basic understanding and experience in following a framework for service delivery such as ITIL.
  • Experience / knowledge of at least 2 of the below: Windows and/or Linux desktop operating systems, Windows and/or Linux server (Ubuntu/Debian) enterprise environments, virtualization technologies, public / private cloud, Active Directory and Group Policy, Database and reporting technologies: MS SQL, Power BI, MySQL, Tableau, etc, Modern web-based applications including hosting, troubleshooting, security, etc, Security frameworks and technology: ISO 27001, NIST 800-171, IPSEC, SSL VPNs, firewalls, etc, Cloud based technologies: Azure, AWS, O365, etc.
Responsibilities
  • Provide quality IT support and service by interacting positively with our staff, answering inquiries, and effectively handling complaints.
  • Track and update support desk Incident, Request, Problem, and Change, Project tickets, and other documentation.
  • Provide assistance, training and guidance to new starters. Help identify ways that we can improve our onboarding process and experience.
  • Helps with problem research and documentation to provide workarounds and fixes.
  • Enable on time delivery of Production and Launch services through provision and support of IT systems and services.
  • Report on any new business requirements.
  • Participate in the Continuous Improvement Process; the ongoing effort to improve our service, IT Systems, and processes.
  • Assist in the development of new systems and networks.
Desired Qualifications
  • Strong organization skills with the ability to delegate tasks, set clear goals, and deadlines.
  • Experience working in a high tech fast paced industry such as semi-conductor or aerospace industries supporting hardware/software engineers, labs and manufacturing.
  • Excellent verbal and written communication skills.
  • Excellent problem solving and analytical skills – able to see the big picture, make connections and appropriate decisions.
  • Outstanding attention to detail.
  • Ability to communicate and present complex and technical concepts and ideas to a general audience.
  • Being an exceptional multitasker, displaying excellent time management skills and ability to work under pressure.

Rocket Lab provides comprehensive space solutions, including launch services, spacecraft components, and satellite management. Their main products are the Electron rocket, which is designed for small satellite launches, and the Photon satellite platform, which supports various missions, including those for NASA. The Electron rocket has gained popularity for its reliability, becoming the second most frequently launched U.S. rocket since its debut in 2018, successfully delivering over 100 satellites into orbit. Rocket Lab differentiates itself from competitors by offering a streamlined approach to accessing space, with multiple launch sites and a focus on affordability and efficiency. The company's goal is to make space more accessible for both private and public sector organizations, facilitating advancements in areas like national security, scientific research, and climate monitoring.

Company Size

1,001-5,000

Company Stage

IPO

Headquarters

Long Beach, California

Founded

2006

Simplify Jobs

Simplify's Take

What believers are saying

  • Growing small satellite market aligns with Rocket Lab's launch services.
  • U.S. Department of Defense increasing investment in space technologies benefits Rocket Lab.
  • Global space economy projected to grow over $1 trillion by 2040.

What critics are saying

  • Technical challenges may delay Neutron rocket's sea-based landing platform.
  • Securities fraud lawsuit could result in financial penalties and reputational damage.
  • Increased competition from Flatellite model may pressure pricing and margins.

What makes Rocket Lab USA unique

  • Rocket Lab's Electron is the second most frequently launched U.S. rocket annually.
  • Photon platform supports NASA missions to Moon, Mars, and private Venus mission.
  • Neutron rocket development focuses on reusable technology and sea-based landings.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Vacation

Paid Sick Leave

Paid Holidays

Paid Parental Leave

401(k) Retirement Plan

401(k) Company Match

Flexible Spending Account

Company Equity

Wellness Program

Phone/Internet Stipend

Childcare Support

Gym Membership

Employee Discounts

Employee Stock Purchase Plan

Professional Development Budget

Conference Attendance Budget

Flexible Work Hours

Hybrid Work Options

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
Space.com
Mar 9th, 2025
Rocket Lab unveils plan to land Neutron rockets at sea, 1st launch in 2025

Additionally, Rocket Lab has unveiled a plan to modify an offshore barge, which they've named "Return on Investment."

Investing.com
Mar 3rd, 2025
Rocket Lab aids in successful lunar mission

Rocket Lab, established in 2006, has a proven track record with its Electron launch vehicle and is developing the larger Neutron launch vehicle for constellation deployment.

3DPrint
Mar 3rd, 2025
"Return on Investment": Rocket Lab Unveils Sea-Based Landing Platform for Its 3D Printed Rockets

Rocket Lab has acquired the 400-foot barge from the New Orleans marine transportation firm Canal Barge Inc., and plans to have the platform operational in 2026.

Business Wire
Mar 3rd, 2025
RKLB INVESTOR NOTICE: Robbins Geller Rudman & Dowd LLP Announces that Rocket Lab USA, Inc. Investors with Substantial Losses Have Opportunity to Lead Class Action Lawsuit

RKLB INVESTOR NOTICE: Robbins Geller Rudman & Dowd LLP announces that Rocket Lab USA, Inc. investors with substantial losses have opportunity to lead Class Action lawsuit.

Cerebral Overload
Mar 2nd, 2025
Rocket Lab Announces Flatellite: A new Satellite Designed for Mass Manufacture and Tailored for Large Constellations

Rocket Lab USA, Inc (Nasdaq: RKLB) ("Rocket Lab" or "the Company"), a leading launch and space systems company, today introduced Flatellite, a new satellite that can be produced in high volumes and tailored for large constellations, targeting high value applications and national security missions.

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