A minimum Bachelor's degree in Exercise Science, Sports Management, Business Administration, or an equivalent field is required.
Five years of experience in an international-standard health club and in a similar Fitness Manager position is required.
The candidate must be able to work and communicate in a multinational environment.
Strong oral and written communication skills are required, including the ability to direct people and issue instructions.
Strong leadership skills and a positive, can-do attitude are required.
The candidate must be detail-oriented.
An understanding of budgets, profit and loss statements, key performance indicators, and their operational impact is required.
The candidate must be able to create and implement a fitness services menu and membership program.
The candidate must be able to create marketing plans.
Proven sales ability is required.
The candidate must demonstrate empathy, understanding, and respect for all team members, including attendants, receptionists, and fitness instructors.
Impeccable grooming standards are required.
Responsibilities
Take full responsibility for managing a successful fitness centre, leading the fitness team to meet and exceed guest expectations, and maximising profitability in accordance with the hotel's fitness vision, core values, brand standards, procedures, and policies.
Supervise daily operations and the fitness team to ensure day-to-day standards and procedures are followed and delivered to a high standard.
Handle guest interactions with hospitality and professionalism.
Offer guests and members facility orientations and tours.
Resolve customer disputes and complaints immediately and report them in accordance with standard operating procedures.
Set a professional example in attitude and grooming for the fitness team.
Demonstrate knowledge of fitness modalities and of all fitness-centre services and operations.
Provide up-to-date, individually tailored fitness services to guests and members.
Ensure that the team operates in accordance with standard operating procedures, policies, and manuals.
Communicate professionally with the fitness team, guests, and other hotel departments.
Maintain client confidentiality.
Adjust working hours as needed to meet business demands.
Perform other tasks or projects assigned by hotel and spa management.
Show courtesy to guests and staff.
Implement and uphold the company's health and safety policy.
Plan and coordinate fitness operations with other hotel departments.
Manage employee scheduling and coordination, including holiday planning.
Set monthly goals, plan and follow up, and report results to the team.
Ensure new fitness employees receive hotel and fitness orientation.
Create regular fitness-team training plans and assist in training staff.
Drive fitness-centre revenue while controlling costs to maximise profitability.
Manage the financial budget, control costs, and liaise with the hotel financial controller and general manager.
Review monthly costs for appropriateness, raise inconsistencies with relevant people, and discuss corrective actions.
Manage inventory, ordering, par levels, and stock usage.
Desired Qualifications
Previous hands-on experience as a fitness instructor is an advantage.
To take 100% responsibility for managing a successful fitness centre, leading the fitness team effectively to deliver and exceed the guests’ expectations and maximise profitability in accordance with the hotel’s Fitness vision, core values and all related brand standards, procedures and policies.
Supervise daily operations and the fitness team to ensure day-to-day standards and procedures are adhered to and delivered at the highest level.
Handle all guest interactions with the highest level of hospitality and professionalism.
Offer guest and members facility orientations and tours.
Resolve customers’ disputes and/or complaints immediately and report appropriately in accordance with Kempinski SOPs.
Set an example, at all times, of professionalism, attitude and grooming for the rest of the fitness team.
Demonstrate knowledge of fitness modalities. Be knowledgeable about all services and operations of the fitness centre.
Provide high-level, up-to-date and individually tailored fitness services to the guests and members.
Operate and ensure the entire team operates in accordance with Kempinski Standard Operating Procedures, Policies & Forms Manuals.
Communicate effectively and professionally with the fitness team, guests and other hotel departments at all times.
Ensure that client confidentiality is always maintained.
Be flexible with regard to hours worked and be prepared to adjust these to meet the demands of the business.
Perform other tasks or projects as assigned by the hotel and spa management.
Always show courtesy to guests and members of staff.
Implement and uphold the company’s Health & Safety policy.
Plan and coordinate with other hotel departments, relevant to fitness operations.
Drive efficient employee scheduling and coordination, including holiday planning.
Create monthly goal-setting, plan and follow-up, including reporting results to the team.
Ensure all new fitness employees have a Kempinski and fitness orientation.
Create regular training plans for the fitness team and assist in training fitness staff.
Drive revenue for the fitness centre whilst controlling the costs, thus maximising profitability.
Manage the financial budget, control costs, and liaise with the hotel financial controller and general manager.
Critically review monthly costs to ensure they are appropriate for fitness, raise any inconsistencies with relevant persons, and discuss corrective actions.
Thorough understanding of inventory, ordering and par levels and stock usage.
Minimum Bachelor's Degree in Exercise Science, Sports Management, Business Administration or its equivalent
5 years’ experience in an international-standard health club and similar position as Fitness Manager
Ability to work and communicate in a multinational environment
Excellent Oral and Written skills
Strong leadership skills, with a positive and can-do attitude.
Strong communication skills, with the ability to direct people and issue instructions.
Detail-orientated.
An understanding of budgets, P&Ls and KPIs and their operational impact.
Proven ability to create and implement a fitness services menu and membership programme.
Proven ability to create marketing plans.
Proven sales ability.
Empathy and understanding and respect for the value of all team members, including attendants, receptionists and fitness instructors.
Previous experience as a hands-on fitness instructor (an advantage).