Dev Ops Engineer @ SugarCRM

About sales-i, A SugarCRM Company

From the very beginning, sales-i had a unique vision: to offer a revenue intelligence software solution designed to make every sales call more personal and profitable. Now, a SugarCRM company, we have expanded our reach with over 600 employees worldwide and a growing international footprint that you can join.

Our mission is to transform the way businesses approach sales, providing tools and actionable insights that drive business growth and deeper customer relationships. We believe in empowering our employees to achieve their best, fostering a culture of innovation, collaboration, and continuous growth. As part of our team, you will experience a dynamic work environment where your contributions are valued, and your professional development is supported. We prioritize work/life balance and flexibility, ensuring our team can thrive both personally and professionally.

If you’re ready to take your career to new heights and be part of a forward-thinking company, explore our careers and join us on this exciting journey.

JOB PURPOSE: The Dev Ops Engineer provides support for the design, build, implementation, maintenance and monitoring of sales-i’s Dev Ops environments and pipelines that underpin our SaaS products. You will do this working closely with our talented Tech Ops, Dev, Data Engineering and QA teams.

Key Result Areas

Create, implement, maintain and build the monitoring for our new Azure and GitHub Dev Ops environments and build/deploy pipelines.
Migrate and upgrade existing Azure (and other) pipelines with the goal to achieve as-close-to full CI/CD automation for the existing sales-i service.
Maintain and enhance the new GitHub pipelines for the sales-i service.
Define and maintain DevOps best practices and standards.
Quickly and clearly identify and investigate issues through to resolution.
Identify and recommend solutions that benefit sales-i and ultimately our customers.

Responsibilities and Duties

Work with the Tech Ops and Development team to develop the GitHub Dev Ops pipelines for new SaaS products.
Develop processes for optimising, improving and migrating the existing Azure (and non Azure) based pipelines for existing products.
Set and maintain the environment, build and deployment standards.
Manage Azure Dev Ops environment (including roles and permissions)
Performance tuning of pipelines.
Diagnose and troubleshoot pipeline and environment issues.
Work with QA team to integrate their test automation into the CI pipelines.

Dimensions

Business is conducted via phone, email and online meetings.
The Dev, Tech Ops and QA teams are mainly based in the UK, with customers around the globe.
Deployments will be to multi-geo locations and time zones.
An ability to operate independently is essential given the time difference between our offices.

We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking, which is why we’re dedicated to adding new perspectives to the team.

Dev Ops Engineer

SugarCRM

Key Result Areas

Responsibilities and Duties

Dimensions

6 month growth

1 year growth

2 year growth

Simplify's Take

What believers are saying

What critics are saying

What makes SugarCRM unique