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Collections Associate

Posted on 6/27/2024



1,001-5,000 employees

Offers comprehensive digital financial services

Financial Services
Data & Analytics
Venture Capital


Cottonwood Heights, UT, USA

Commercial Banking
Risk Management
Finance & Banking
Required Skills
  • 1 to 3 years of first or third-party collection experience
  • Experience in a financial environment is desired
  • Consumer delinquency and collections, credit underwriting, or customer service experience is preferred
  • Strong ability to negotiate repayment plans for early-stage accounts with varying levels of delinquency
  • 1 to 3 years of customer service experience with an aptitude in de-escalating difficult situations
  • College degree desired, High school diploma or GED required
  • Exceptional organizational skills and attention to detail
  • Strong work ethic and pride in work product
  • Demonstrates a strong customer orientation
  • Ability to successfully adapt and adjust to changes in business, regulatory, and economic environments
  • Firm understanding of personal finance and credit industry best practices
  • Intermediate Excel skills and general computer literacy
  • Aptitude for working independently while maintaining a team-first mentality
  • Ability to work under tight deadlines and exhibit grace under pressure
  • Desire to improve borrowers’ financial situation but ability to make tough decisions
  • Excellent written and verbal communication skills
  • Proficiency in Microsoft Office, Google, and the ability to learn proprietary systems
  • Work with customers to satisfy any deficient balances
  • Review, monitor, and engage with a high volume of customers per day
  • Review delinquent accounts daily, and maintain losses at or below established guidelines for assigned job duties
  • Accurately documents all account activities and pertinent information including but not limited to verifications and demographic changes
  • Complete high-risk processes with accuracy (i.e. Bankruptcy, Cease/Desist, Attorney Representation, etc.)
  • Meet individual and departmental objectives set by department management
  • Efficiently assess and recommend action to borrowers concerning all other loan issues
  • Make recommendations to management for loans needing additional attention
  • Strive to continuously improve the quality and productivity of work
  • Be an important part of a lean but growing team with touchpoints across the organization
  • Some evening and weekend hours will be required.

SoFi offers a range of modern financial products and services, utilizing innovative technologies to support borrowing, saving, spending, investing, and financial protection, enabling financial independence and goal attainment. The company leverages technology to provide comprehensive financial solutions, focusing on innovative methods to support its offerings.

Company Stage


Total Funding



San Francisco, California



Growth & Insights

6 month growth


1 year growth


2 year growth



You’re taken care of. SoFi employees receive comprehensive health, vision, dental, life insurance, and disability benefits—as well as flexible time off, fitness, fertility, and family planning options.

Realize your ambitions. We want to help our employees achieve financial freedom, just like our members. That’s why we contribute $200 per month toward your student loans to help pay down your debt—plus free financial classes.

Never stop learning. We offer frequent training, mentorship opportunities, and leadership programs to develop our people. We also cover tuition costs for approved programs, up to $5,250 per year.