Software Developer 3

This role involves leveraging cloud technologies, microservices architecture on Kubernetes, modern UI frameworks, and innovative Conversational and Generative AI capabilities. As an experienced technical expert, you will play a pivotal role in designing and implementing robust, scalable, and high-quality solutions while collaborating with a team of engineers across the globe.
Architect, design, and implement end-to-end AI-based automation solutions for cloud based EHR products.

Develop and scale AIOps systems leveraging machine learning for anomaly detection, root cause analysis, predictive maintenance, and self-healing of EHR environments.
4+ years of relevant experience in software development, automation engineering, or related fields, including substantial experience with AI/ML frameworks in any of cloud platforms OCI, AWS, Azure, GCP.

Proven expertise implementing AI/ML solutions in production, preferably focused on AI operations (AIOps), automation, observability.
This position offers a unique opportunity to contribute hands-on to the development of cloud-centric applications from the ground up, influencing both technical and business strategies. You will work closely with cross-functional teams, driving technical excellence and innovation in product development.

Key Responsibilities:
•    Design, develop, and implement advanced EHR solutions using cloud-native technologies, microservices, and Kubernetes.
•    Collaborate with engineering teams to architect scalable and maintainable systems.
•    Drive the adoption of modern UI frameworks and AI technologies to enhance product capabilities.
•    Ensure high-quality engineering standards through code reviews, testing, and best practices.
•    Provide technical guidance and mentorship to team members, fostering a culture of innovation and excellence.

What We Offer:
•    Autonomy and ownership over impactful projects that shape the future of EHR products.
•    A diverse, inclusive, and creative work environment that encourages innovation.
•    Opportunities to grow in a dynamic organization that values technical excellence and collaboration.

RESPONSIBILITIES:

• Serve as an expert escalation point by triaging complex customer-reported issues that require in-depth technical analysis beyond Tier 1 and Tier 2 support.
• Perform thorough root cause analysis of critical incidents, utilizing advanced diagnostic tools and collaborating with development, engineering, and product teams as needed. 
• Document findings, recommend solutions or workarounds, and drive effective resolution of issues to minimize impact on customers. 
• Continuously contribute to knowledge sharing and process improvements to enhance the efficiency of the support function.
• Being hands-on is a critical requirement for this role.
•    Experience in Solution Design: Proven experience in designing solutions for customer engagements, specifically in the EHR and Healthcare Integration space.
•    Programming Expertise: Proficient in Java, with experience in scripting languages such as Python and Shell for automating and optimizing workflows in clinical applications.
•    Microservices and Kubernetes: In-depth understanding of microservices architecture and Kubernetes for scalable, cloud-native EHR applications.
•    Provide 24X7 on call support for our customers. 
•    Database Proficiency: Strong knowledge of database query languages such as SQL, with experience in managing healthcare data securely and efficiently.
•    Data Standards and APIs: Solid understanding of XML, JSON, REST APIs, and HL7/FHIR standards for interoperability between healthcare systems.
•    Risk Management and Resolution: Ability to identify potential risks and problem areas in EHR integrations, and develop procedures for effective workarounds and resolutions tailored to healthcare workflows.
•    Integration Ecosystem Expertise: Broad knowledge across integration processes associated with EHR systems, such as connecting healthcare-specific SaaS, partner products/services and third-party systems.