This role can be performed remotely anywhere within the United States.

As a Senior Software Engineer on the Monitoring & Alerting team, you will play a key role in building out Fullstory’s next generation of AI enhanced products. Fullstory has a wealth of data, a strong strategy, momentum, and product alignment, but we need you to help us execute on this vision. With a customer-centric mindset, you will interact directly with senior leaders, engineers on other teams, design, and product management to help meet this vision.

In a typical day, you might:

• Architect and advocate for infrastructure that’s needed to support AI related applications.

• Lead the team to implement AI related architecture.

• Research, experiment with, and deploy LLM-powered features with effective LLM Ops strategies to drive AI innovation.

• Develop backend systems, work with vector databases, and help manage data models for efficient AI representation and parsing to support AI applications.

• Partner with design, product management, and other engineers to help make AI features better serve customer needs.

Here’s what we’re looking for:

• Proven experience in designing, deploying, and maintaining autonomous AI systems in production, including LLMs or RAG systems.

• Strong interest and track record in keeping up to date with the latest that’s happening in the AI space, from new model developments to new architectures and patterns, and ability to apply that knowledge to systems design.

• Proficiency and experience in a backend programming language such as Go, C++, Rust, or Java.

• Experience and proficiency in data preprocessing, data mining, and data analysis.

• Bachelor’s degree in Computer Science, Computer Engineering or a related field.

• Nice to have: Expertise in database design, implementation, and optimization.

The base salary for this position ranges between $160,000 - $190,000 USD. Base salary will vary based on relevant experience, job-related skills and qualifications.

#LI-Remote

About Fullstory

Fullstory is on a mission to help technology leaders make better, more informed decisions by injecting behavioral data into their analytics stack. The company’s patented technology unlocks the power of quality behavioral data at scale by transforming every digital visit into actionable data and insights. With Fullstory, enterprises can get closer to their customers’ true sentiment and intentions to predict what they want, create personalized experiences, and drive conversion, loyalty, and revenue. Fullstory is headquartered in Atlanta, USA, with regional teams across North America, EMEA and APAC.

How we support you:

Fullstorians are committed to building something better—from how we approach our product, to how we care for our customers and each other. Better is only possible when we can bring our full selves to work. Along these lines, we offer:

• Autonomy and flexibility. From a remote-first work environment and flexible paid time off, to an annual company-wide closure – Fullstorians can focus on the moments that matter.

• Benefits. Take care of the whole you. FullStory offers sponsored benefit packages for US-based Fullstorians, and supplemental coverage options for international Fullstorians.

• Learning opportunities. We provide professional development opportunities through training programs, career coaching sessions, and an annual learning subsidy.

• Productivity support. We provide all Fullstorians with a monthly productivity stipend and reimburse remote colleagues for their initial home office set up.

• Team events. Connect with fellow Fullstorians through Employee Resource Group events, Listening & Alignment weeks, and team off-sites.

• Paid parental leave. Fullstorians have the flexibility to balance the needs of their growing families without the added stress of figuring out work and finances.

• Grow your family. We offer a global fertility and family building benefit that encompasses all journeys to growing your family.

• Bereavement leave. Every family is different; we leave it to you to define who your family is, and support you when you need it most.

• Miscarriage/Pregnancy loss leave. Whether it is for a Fullstorian or their partner – take the time you need.

Fullstory is proud to be an equal opportunity workplace dedicated to fostering an increasingly diverse community. We want candidates of all human varieties, backgrounds, and lifestyles. There’s no problem that can’t be made better by bringing together people with a broader set of perspectives. If our product, values, and community resonate with you, please apply - we’d love to hear from you!

If you may require reasonable accommodations to participate in our job application or interview process, please contact [email protected]. Requests for accommodations will be treated confidentially.