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Sysco

Supplies food and kitchen goods to restaurants

Web Customer Service Representative - Web Customer Service

Customer Support +1Confirmed live in the last 24 hours
Full-timeNo salary listed

About the Job

Requirements

  • Higher education is required.
  • At least two years of experience in a B2B customer service department is required.
  • A commercial aptitude is required.
  • An interest in digital work and initial successful experience in the digital field are required.
  • A strong customer orientation is required.
  • Excellent interpersonal skills and impeccable oral and written communication are required.

Responsibilities

  • Qualify new web prospects by gathering information needed for commercial follow-up.
  • Coordinate with Area Managers to ensure prospects receive follow-up within 24 hours.
  • Handle incoming web customer-service requests by phone, email, and chat, and help customers identify and resolve problems.
  • Maintain high satisfaction among customers contacting web customer service.
  • Liaise with the company’s support departments and respond directly to the sales force.
  • Track e-commerce problems using error reports and contact customers experiencing difficulties proactively to reduce churn risk.
  • Help customers use e-commerce site features, including ordering, product search, invoices, promotions, and accounts.
  • Consolidate customer requests and problems and share customer feedback with the e-commerce team.
  • In the France-wide version, create prospect accounts within 24 hours by coordinating with internal departments, help new customers get started on Sysco.fr, and monitor recently opened accounts to support activation.
  • In the France-wide version, establish a process for tracking e-commerce problems through error reports.

About the Company

Sysco

Supplies food and kitchen goods to restaurants

Sysco buys, stores and delivers food, kitchen supplies and equipment to restaurants, hospitals, schools, hotels and other businesses that cook away from home. Alongside national brands, it sells its own Sysco Brand line of foods and supplies, which fills a large share of the cases it ships. Its biggest product groups are fresh and frozen meats, canned and dry goods, and frozen produce and baked goods. Customers order through Sysco sales representatives or online, and Sysco delivers from distribution centers across North America and Europe, earning money on the difference between what it pays suppliers and what customers pay for delivered goods. Sysco was founded in 1969, began public operations in 1970 and is based in Houston, Texas.

Company size
10,001+
Company stage
IPO
Headquarters
Houston, TX
Founded
1969

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