F

Four Seasons

Luxury hotel management with branded residences

Laundry Assistant

Hotel Guest ServicesPosted on Nov 12
Full-timeMadrid, SpainNo salary listedIn-person

About the Job

Requirements

  • Knowledge of laundry, dry-cleaning, stain-removal, and ironing processes.
  • Knowledge of different fabric types, garment care labels, and appropriate treatment methods.
  • Ability to identify defects, stains, and items requiring reprocessing.
  • Attention to detail and commitment to quality standards.

Responsibilities

  • Sort, inspect, and identify guest garments, verifying them against the applicable laundry and dry-cleaning lists.
  • Check garment care labels before processing and apply appropriate treatment according to fabric type and care instructions.
  • Inspect garments for pre-existing damage or defects and report them to the relevant supervisor.
  • Check pockets and handle found items according to the hotel's lost-and-found procedure.
  • Mark and identify garments when necessary.
  • Remove or reattach buttons and decorative items when necessary for garment treatment.
  • Identify garments requiring stain removal and distribute them to the appropriate laundry or dry-cleaning areas.
  • Operate dry-cleaning machinery and the spotting table according to established procedures.
  • Remove stains using suitable products and techniques for each fabric type.
  • Handle guest garments carefully throughout processing to avoid damage.
  • Iron guest garments to the hotel's quality standards.
  • Manage requests for guest garment alterations or modifications in accordance with the services offered by the hotel.
  • Ensure garments meet required quality standards before delivery.
  • Control, organize, and distribute employee uniforms.
  • Manage uniform collection and delivery, ensuring garments are exchanged one for one.
  • Maintain accurate, up-to-date records of uniforms assigned to each employee and department.
  • Inspect uniforms and report defects or repair needs to the responsible person.
  • Iron uniforms as needed to ensure proper presentation.
  • Conduct quarterly uniform inventories.
  • Keep the uniform area clean, orderly, and organized.
  • Perform laundry operations according to established operating procedures and quality standards.
  • Sort soiled laundry by fabric type, color, soil level, and required treatment.
  • Load and unload washers within established weight limits and verify loads using a scale.
  • Apply manual and automatic washer operating procedures correctly.
  • Check each washer's chemical levels daily.
  • Handle chemicals safely, understand associated risks, and consult Safety Data Sheets.
  • Pre-treat stains on linen using appropriate products and procedures.
  • Identify and separate items requiring an additional wash cycle or reprocessing.
  • Maintain an efficient loading and unloading flow to optimize productivity.
  • Check wash temperatures and ensure equipment operates correctly.
  • Clean dryer lint filters after each load.
  • Record washer and dryer production daily.
  • Report any variation in steam pressure or hot-water temperature.
  • Keep the laundry area clean, organized, and safe.
  • Follow safety standards, uniform requirements, and proper use of personal protective equipment.
  • Keep equipment clean and in proper working order, following operating instructions.
  • Immediately report equipment breakdowns or malfunctions.
  • Deliver cutlery, dishes, and other items found in laundry or laundry chutes to Housekeeping according to procedures.
  • Immediately record and report lost or found items to the relevant department and notify Security when necessary.
  • Clean the sorting area after assigned tasks are completed.
  • Know and follow hotel procedures for emergencies, fire prevention, and safety.
  • Work full-time, 40 hours per week, on rotating morning, afternoon, or night shifts, including weekdays and weekends.

About the Company

Four Seasons

Luxury hotel management with branded residences

Four Seasons manages a global network of luxury hotels, resorts, and branded residences under the Four Seasons name, typically without owning the real estate. It earns mainly through management fees tied to hotel revenue and operating profit, plus licensing and fractional ownership fees. Its differentiator is a strict focus on quality, service, culture, and brand, with offerings like branded residences and Four Seasons Residence Clubs that blend hotel services with ownership. Its goal is to maintain leadership in luxury hospitality by delivering exceptional guest experiences, expanding premium properties globally, and offering distinctive ownership that ties guests to the Four Seasons lifestyle.

Company size
10,001+
Company stage
Not listed
Total funding
Not listed
Headquarters
Toronto, Canada
Founded
1993

Recently Posted Jobs

Explore more opportunities at Four Seasons

See more jobs