Project Manager

Project Manager

• Manage multiple HR software implementation, optimization, enhancement, and support projects.
• Successfully kick off engagements with clients, communicating timelines, deliverables, and logistics.
• Manage engagements within the agreed-upon package level, scope, and timeline.
• Oversee ticket execution and maintenance in our ticket management system, ensuring adherence to SLAs and internal processes.
• Obtain project plan approval from the customer and agree upon acceptance criteria for project stages and deliverables as needed.
• Evaluate and track risks, develop mitigation plans, and execute mitigation plans for engagements.
• Provide account status updates to both internal and client stakeholders.
• Represent Syssero to customers and other external sources in a manner that is consistent with our mission, values, and culture.
• Identify, quantify, and forecast variances to budget, scope, and schedule. Coordinate the implementation of corrective actions when necessary.
• Manage changes to account and/or project scope, budget, and schedule. Document changes, update project plans, and facilitate customer acceptance.
• Establish and maintain client relationships. Communicate feedback to leadership on client escalations and satisfaction when necessary.
• Formalize final acceptance for accounts and/or projects and complete necessary closeout activities both internally and with the client.
• Use appropriate and creative techniques to gain, maintain, and improve long-term customer relationships.
• Celebrate, either formally or informally, the accomplishment of goals.
• Contribute to knowledge management through activities such as sharing documented lessons learned, documented deliverables, and facilitating knowledge transfer workshops.
• Take initiative in identifying possible break/fix, optimization, enhancement, and project opportunities within assigned accounts.

Systems + Tools

• Work with company leadership to ensure that appropriate resources and tools are assigned to projects.
• Measure and forecast project performance using appropriate tools and techniques.
• Effectively manage accounts and project resources using company project management software.
• Participate in sales-to-service transition meetings.
• Manage and present client kickoff decks, weekly meetings, quarterly reviews, project plans, and cutover plans.
• Track internal/external tickets, submit contract changes, resource changes on accounts, escalations, client resource updates, and general IT requests in ticket management software.

Consultant Relationships

• Understand Syssero’s quality standards and expectations for HR software implementation, support, optimization, and enhancement engagements.
• Monitor project progress and deliverables to ensure alignment with established quality standards and client expectations.
• Identify and communicate role assignments, responsibilities, and deliverables to the internal project team.
• Ensure a common understanding by setting expectations and aligning stakeholders and project team members.
• Collaborate with consultants and project team members to support successful project execution and timely completion of deliverables.
• Identify project roadblocks and work collaboratively with appropriate stakeholders to resolve issues and maintain project momentum.

Education and Experience

• 2–4 years of experience managing projects.
• Experience in the software solutions industry preferred.
• Experience managing HR software implementation, support, or optimization projects preferred.
• Four-year college or university degree or equivalent combination of education and experience.

Additional Eligibility Requirements

• Experience managing multiple client engagements and project deliverables.

Affirmative Action/EEO Statement: Syssero is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy, childbirth or related medical conditions, age, national origin, ancestry, citizenship status, disability, genetic information, sexual orientation, gender identity or expression, marital status, veteran status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law or Syssero policy.

For Applicants in San Francisco Only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

For Applicants in Los Angeles Only: Syssero accepts applications to our job openings from candidates with criminal histories or conviction records in accordance with all applicable laws, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

For Applicants in Massachusetts Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.