Technical Account Manager
About the job
- At least 3 years of experience in an MSP or IT services environment in a client-facing role such as Technical Account Manager, support, Service Manager, or Project Coordinator with client ownership.
- Technical fluency across Microsoft 365 fundamentals and identity and access concepts.
- Technical fluency across endpoint management and patching concepts.
- Technical fluency across networking fundamentals, including firewalls, switches, and basic Wi-Fi.
- Technical fluency across backup and business continuity fundamentals.
- Technical fluency across security fundamentals, including multifactor authentication, endpoint detection and response, phishing risk, and DNS filtering.
- Ability to present confidently to executives and business owners.
- Strong organization, follow-through, and written communication.
- Serve as the primary point of contact for assigned accounts and build long-term trust.
- Run proactive communication cadences and manage escalations.
- Align client stakeholders around priorities, timelines, and outcomes.
- Prepare and present recurring business-focused technical reviews covering service trends and recurring issues, security posture and key risks, backup and business continuity posture, infrastructure lifecycle and refresh planning, and recommendations and prioritized next steps.
- Convert review findings into action plans, projects, and remediation roadmaps.
- Create accurate quotes for hardware, licensing, managed services changes, and project work.
- Draft clear scopes of work including assumptions, exclusions, deliverables, and timelines.
- Coordinate sourcing, vendor options, and procurement workflows as needed.
- Coordinate with service desk, security, and projects teams to ensure work is completed and documented.
- Ensure client documentation stays current and aligned with standards in the documentation system.
- Assist the CTO with account planning, standards adoption, and identifying recurring patterns that need improvement.
About the company
Xperteks is a New York City-based managed services provider delivering managed IT, cybersecurity, cloud management, and end-user support to organizations nationwide. It uses proactive IT management combined with automation and AI-driven workflows to monitor, detect, and resolve issues before users notice them. It differentiates itself with enterprise-grade, unified management across Apple and mixed-platform environments and a focus on long-term cost stability and governance rather than reactive support. Its goal is to help technology-reliant organizations run secure, stable, and productive environments with fewer interruptions and predictable IT costs, acting as a trusted partner.
Company Size
11-50
Company Stage
N/A
Total Funding
N/A
Headquarters
New York City, New York
Founded
2001
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Simplify's Take
What believers are saying
- Xperteks won the 2026 MSP 501, strengthening sales outreach through September 2026.
- Its August 2026 site highlights AI-driven managed IT, cybersecurity, and cloud services.
- Published clients like Actinium Pharmaceuticals and Energy Infrastructure Partners support enterprise trust.
What critics are saying
- MSP services are commoditized; Zayo, TPx, Thrive, and GTT dominate buyer attention.
- Apple dependence exposes Xperteks if Apple enterprise partners shift channel terms.
- A single breach or failed compliance engagement would damage trust and kill renewals fast.
What makes Xperteks unique
- Xperteks is a New York-based, Apple Authorized Reseller and MSP since 2001.
- It targets healthcare, financial, manufacturing, legal, and professional-services buyers with compliance-heavy IT.
- Its 2026 MSP 501 ranking validates brand credibility versus thousands of competing MSPs.
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Benefits
- Remote Work Options
- Hybrid Work Options