Guest Room Attendant

Responsible for the cleaning and maintaining of guest’s rooms in accordance with established hotel procedures.

• High school diploma or General Education Degree (GED) and housekeeping experience preferred
• Ability to read and comprehend simple instructions, short correspondence, and memos. 
• Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

• Responsible for achieving and maintaining an exceptional standard of cleanliness throughout the guest rooms of the Hotel.
• Vacuums and cleans all floors and carpets in guest rooms.
• Dusts and polishes all furniture.
• Scrubs, disinfects and deodorizes all bathroom fixtures.
• Strips beds, collect dirty linen, and make beds with fresh linens.
• Routinely inspects guest rooms for maintenance needs, such as burnt-out light bulbs, plumbing or electrical problems, carpentry needs, or other special problems.
• Advises housekeeping supervisor of rooms ready for occupancy.
• Inventories stock to ensure adequate supplies and linen.
• Clean standard 14 to 16 rooms per shift.
• Responds to and consistently meets the needs of internal clients.
• Supports and cultivates new ideas and methods to deliver business solutions. 
• Identifies ways to increase efficiencies or improve product or service.
• Delivers assignments/projects on time and completes all aspects before delivering to internal clients. 
• Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business.
• Keeps track of existing products/services and/or progress on new initiatives.  
• Develops skills to handle increasingly complex matters. 
• Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy.  
• Politely gives consistent, timely and accurate information and finds answer when unsure. 
• Uses SPOTLIGHT behaviors when encountering guests.