Full-Time

Enterprise Services Manager

Qualtrics

Qualtrics

5,001-10,000 employees

Experience management software

Data & Analytics

Senior

London, UK

Requirements
  • 8+ years of professional experience
  • Professional level of written and verbal English is required, additional languages are a plus (French, German, Arabic, Spanish)
  • 3-5 years of direct client management experience
  • Prior leadership experience - including building and leading teams
  • Degree from a top-tier university
Responsibilities
  • Lead a team of Technical Account Managers to deliver high touch technical support and technology configuration services
  • Participate in capacity management, forecasting, financial performance and resource allocation
  • Help hire, onboard, train, and retain top talent
  • Provide coaching and mentorship to guide career development for TAMs
  • Work closely with cross-functional counterparts to identify and drive initiatives to improve the customer experience
  • Collaborate with the Product team, bringing unique insights on real-world client needs to shape Product roadmap
  • Communicate team impact and results to key partners and act as an advocate for the team within Qualtrics and to external customers
  • Maintain an expert knowledge of the Qualtrics XM Platform and other products and drive improvements to product quality/customer experience

With Qualtrics XM, organizations can be at every meaningful touchpoint, for every experience, and predict which changes will resonate most with stakeholders. At Qualtrics, their mission is to close the experience gap.

Company Stage

Series C

Total Funding

$595.2M

Headquarters

Seattle, Washington

Founded

2002

Growth & Insights
Headcount

6 month growth

-7%

1 year growth

-5%

2 year growth

1%

Benefits

Work hard/play hard - For every bit of hard work we put in, we have twice the fun. Whether that means taking a break in a massage chair or hitting the slopes after work, Qualtrics makes sure that employees take time to recharge and live it up. Everyone receives $1500 annually to spend on a ‘bucket list’ adventure.

Upward mobility - Because we’re a hyper-growth company, getting promoted and taking on more opportunity is always an option. We hire individuals who have what it takes to quickly step into the next role and take on opportunities beyond their core job description.

Office perks - We believe in a workspace that allows you to take a breather and pepper fun throughout your day. Grab a beer in the Dublin office pub, enjoy Seattle’s rooftop patio overlooking the Puget Sound, or raid one of the many kitchens around Provo’s office.

Global - Qualtrics employees are plugged into a network of experienced professionals around the globe. With weekly company-wide video meetings and our own internal social network, employees get global experience and stay up-to-date on what’s happening across the organization.

Total rewards - The term “benefits” doesn’t really do our employee rewards program justice. We provide medical, dental, and vision insurance, 20+ days of annual leave, generous retirement fund contributions, quarterly bonuses, and tons of career mobility.

High bar - We don’t hire cutthroat individuals who only care about themselves. We’re looking for top performers with a wide array of professional and personal experience. Our employees are driven, intelligent, diverse and interesting people who work well in teams and know how to have fun.