Activities Support Staff

Description

About Roberts Resorts & Communities:

This company operates nationally and is growing by the day. At Roberts Resorts & Communities, we're on a mission to build community and fulfilling dreams. Through our core values of resourcefulness, integrity, passion, and epic customer service, we're dedicated to making a difference in the lives of 30,000 families. If you're passionate about creating meaningful impact, thrive in a culture of integrity, and are committed to delivering exceptional service, we invite you to join us in turning visions into reality and shaping a brighter future together.

Position Summary:

As an Activities Support Staff member, your role revolves around collaborating as part of a team to facilitate events of diverse sizes and purposes within the activities department. These events encompass a wide range, from concerts and dances to happy hours, trivia nights, luncheons, vendor shows, and more.

Event staff play a crucial role in the successful execution of various events, handling tasks from setup to guest assistance and ensuring a smooth experience for attendees.

They typically work in various settings, including indoor and outdoor venues, and may be required to work evenings, weekends, and holidays, depending on the event schedule. The role can be physically demanding, requiring lifting and moving equipment.

Performance Objectives:

• Setup and Breakdown: Prepare event venues by setting up chairs, tables, stages, and audio-visual equipment. After the event, assist in packing up and cleaning the venue.
• Guest Services: Welcome guests, provide information, and cashier as needed.
• Logistical Support: Work under the direction of an event manager to ensure all aspects of the event run smoothly, including managing registrations and ticketing.
• Safety and Compliance: Ensure that all safety protocols are followed, including fire code regulations and emergency procedures.
• Customer Service: Provide exceptional service to attendees, addressing any questions or concerns promptly and professionally.
• Flexibility: Be cross-trained to fill in other positions within the department as needed, such as cashier, bar back, take tickets, and serve food for banquets.

Requirements

Skills and Qualifications

• Interpersonal Skills: Strong communication skills to interact effectively with guests and team members.
• Physical Stamina: Ability to stand for long periods and perform physical tasks, such as lifting equipment and setting up venues. Able to lift 50 pounds.
• Problem-Solving: Quick thinking and adaptability to handle unexpected situations or emergencies during events.
• Attention to Detail: Ensuring that all setups meet the required standards and that the event runs according to plan.
• Teamwork: Ability to work collaboratively with other staff members to achieve common goals.
• Have current Arizona Safe Food Handler Certificate and Title 4 Alcohol Certification (or within 15 days of hire)

Commitment to Diversity:

Roberts Resorts & Communities stands firm in our commitment to Equal Employment Opportunity. We believe in a workplace free from discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic. Diversity is our strength. We foster an inclusive environment where authenticity is valued, and everyone feels a sense of belonging. We empower individuals to reach their full potential and contribute their best. Join us in creating a workplace where diversity is celebrated, voices are heard, and excellence thrives.

Requirements

Education & Experience:

• High School diploma or GED
• Demonstrated track record of providing exceptional customer service, highlighting the ability to effectively meet guests' needs
• Ability to work independently as well as a team
• Ability to multitask, stay organized and meet deadlines.
• Ability to work on-call and be available for afterhours emergencies
• Valid driver’s license and good driving record

Physical Requirements:

• Constantly stand, walk, talk or hear; Frequently use hands.
• Manual dexterity for handling paperwork and using office equipment.
• Clear vision and hearing for reviewing documents and communicating effectively.
• Capability to lift up to 30 pounds.

Commitment to Diversity:

Roberts Resorts & Communities stands firm in our commitment to Equal Employment Opportunity. We believe in a workplace free from discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic. Diversity is our strength. We foster an inclusive environment where authenticity is valued, and everyone feels a sense of belonging. We empower individuals to reach their full potential and contribute their best. Join us in creating a workplace where diversity is celebrated, voices are heard, and excellence thrives.