IT Support Specialist I
Posted on 2/9/2024
INACTIVE
Enable

501-1,000 employees

B2B rebate management software tool
Company Overview
Enable's mission is to enable trusted trading relationships to serve customers better together. Enable helps manufacturers, distributors, and retailers take control of their rebate programs and turn them into an engine for growth.
Data & Analytics
B2B

Company Stage

Series D

Total Funding

$273.4M

Founded

2016

Headquarters

Toronto, Canada

Growth & Insights
Headcount

6 month growth

22%

1 year growth

28%

2 year growth

220%
Locations
Toronto, ON, Canada
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Salesforce
CategoriesNew
Customer Success & Support
IT & Security
IT Support
System Administration
Requirements
  • At least two years experience as an IT support professional.
  • A degree in IT, Computing, Computer Science or another relevant subject.
  • Experience working on an IT support desk using a ticketing system.
  • Experience working in a fast-paced and dynamic environment, providing quick responses while maintaining quality and accuracy.
  • Experience in supporting both macOS and Windows users.
  • High standard of written communication.
  • Ability to communicate clearly with non-technical users.
  • Experience supporting Executive and high-level team members.
  • Knowledge of Microsoft technologies such as Active Directory, Microsoft 365, and Teams.
  • Experience in SaaS product administration (e.g. Zoom, Salesforce).
Responsibilities
  • Monitoring IT support tickets, responding to tickets or assigning to the team as appropriate.
  • End user IT support
  • Computer equipment procurement and provisioning.
  • Laptop configuration.
  • End user computer equipment support and troubleshooting, fault diagnosis and resolution.
  • End user software and operating system troubleshooting, fault diagnosis and resolution.
  • Meeting room equipment management and support.
  • New user desk and equipment setup.
  • Former employee account and hardware processing.
  • End-user account administration.
  • Contributing to discreet proactive IT projects.