Mobile Service Field Specialist

Job Description

Why Join Us?

At MSX you’ll be shaping how dealerships deliver exceptional remote experiences, through offering Mobile Service to their customers. Mobile Service is revolutionizing the automotive industry by offering a convenient and efficient alternative to traditional dealership visits. For dealerships, it’s more than a unique offering; it is a strategic approach to stand out, boost customer satisfaction and generate new revenue streams. As a Mobile Service Specialist, you’ll have the autonomy to run your territory, the support of a collaborative team, and the satisfaction of knowing your work makes a measurable impact for dealers and customers.

Make a Difference

As a Mobile Service Specialist at MSX, you will be on the frontlines helping dealerships enhance customer experience, increase their efficiency, create new revenue streams and maximize their competitive advantage, through creating and growing their Mobile Service footprint.

This role is perfect for someone who loves building relationships, teaching and sharing knowledge, enjoys problem solving, and takes pride in helping teams succeed with new ideas and ways of doing things.

What You’ll Do

• Be the expert: Guide dealerships through installation, training, and adoption/growth of their Mobile Service business.
• Coach and mentor: Empower dealerships to embrace and confidently leverage Mobile Service to get the most out of it.
• Solve challenges: Listen, analyze feedback, and develop action plans that improve efficiency and performance.
• Build partnerships: Strengthen dealer relationships and align with Customer Experience teams to deliver a unified message.
• Leverage technology: Use Remote Experience tools and data-driven insights to drive utilization and success.
• Travel with purpose: Plan and manage your travel across your assigned dealer territory to maximize impact.

Qualifications

• A home base within your territory and a reliable vehicle (travel up to 80%—mix of driving and flights, with some overnights).
• Confidence in communicating with all levels of dealership staff.
• Experience in customer service, training, or dealership operations.
• Comfort with technology, data analysis, and creating clear action plans.
• A natural teaching mindset—always looking for ways to make things better.
• 2+ years of customer-facing or coaching/training experience.
• The ability to stand for extended periods and occasional lifting of equipment while demonstrating the mobile service tools to the dealership.
• Passion to make a difference and succeed.

Bonus Points If You Have

• A college degree (or are currently working toward one).
• Background in teaching, training, or coaching.
• Experience working in fast-paced, independent roles where you set the tone for success.
• Strong organizational skills and a proactive mindset.