ECM Justice Involved Supervisor

Job Summary:

The official job title is ECM Justice Involved Supervisor. 

The Justice-Involved (JI) Supervisor provides direct leadership, mentorship, and assists with operational oversight to a team of JI Lead Care Managers (LCM) supporting justice-involved individuals under the California Advancing and Innovating Medi-Cal (CalAIM) Enhanced Care Management (ECM) program. This role ensures the delivery of high-quality, trauma-informed, and person-centered care through proactive team development, rigorous quality assurance, compliance monitoring, and robust cross-sector community partnerships.

Supervisory Responsibilities:

• Provide direct supervision, coaching, and performance evaluations for Lead Case Managers; conduct regular 1-on-1 supervision and team meetings.
• Monitor team caseload distribution, productivity metrics, and documentation timeliness to maintain equitable workloads and service standards.
• Serve as an escalation point to provide guidance on complex cases, crisis intervention, safety planning, and multi-system navigation.
• Assist in designing and implementing tailored onboarding, ongoing professional development, and core competency training for JI LCM staff with the support of the JI Program Manager.
• Participate in assisting with recruitment, interviewing, hiring, and onboarding of new JI department staff.

Duties/Responsibilities:

• Ensure full adherence to CalAIM, Department of Health Care Services (DHCS), and internal organizational standards through routine chart audits and quality review processes.
• Build and maintain collaborative working relationships with correctional facilities, probation/parole, behavioral health providers, housing agencies, and community-based organizations.
• Carry a caseload of members to assist with the needs of the department.
• Identify the training needs of staff and communicate with the Site Manager to ensure proper training is provided.
• Attend health plan training, webinars, internal meetings, continuing education. 
• Assists in utilizing performance data and quality metrics to guide team workflows, resource allocation, and program improvement in collaboration with the JI Program Manager.
• Assist with onboarding new hires in coordination with the JI Program Manager. 
• Aide in the completion of reports requested by the JI Program Manager.
• Performs other duties as assigned.

Education and Experience:

• Bachelor’s degree in Social Work, Psychology, Public Health, Human Services, or a related field required; Master’s degree (MSW, MFT, or equivalent) preferred.
• Minimum of three years of supervisory or team lead experience within social services, healthcare, or community programs.
• Previous lived experience preferred.
• Demonstrated experience working with justice-involved individuals, re-entry systems, and regional safety-net resources.
• Strong familiarity with CalAIM, Enhanced Care Management (ECM), Community Supports, and Medi-Cal managed care requirements strongly preferred.

• A valid Driver's License, reliable daily vehicle and active CA auto insurance are required.

Required Skills/Abilities:

• Proactively identifies operational bottlenecks and implements effective, scalable solutions.
• Excellent verbal and written communication clearly across diverse multidisciplinary teams and navigates challenging conversations constructively.
• Establishes trust and operational alignment with external criminal justice and health partners.
• Proficient in Microsoft Office Suite or related software.
• Excellent organizational skills and attention to detail.
• Ability to work independently.

Physical Requirements:

• Travel as needed throughout the county including to: correctional facilities, community-based events, etc. Mileage will be reimbursed at the standard IRS rate.
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 10 pounds at times.

Pay range 30 - 34.5 USD