Business Process Owner Offer Management
TVH
Business Process Owner Offer Management
TVH
Global distributor of industrial vehicle parts
As the Business Process Owner (BPO) for Offer Management, you are responsible for the global set up, standardization, maintenance and improvement roadmap of the TVH’s global offering processes. You own the end-to-end offer lifecycle from the moment a customer request is captured through validation, enrichment and orchestration, resulting in a solid and personalized customer offer. Your mission is to design and support implementation of a "frictionless" flow where automated logic handles the volume, allowing the organization to focus on high-value exceptions
You are an integral part of the Promise-to-Order Sub-Value Stream (within Offer-to-Cash Value Stream), building a deep as-is business understanding while designing a standardized and frictionless to-be process within the existing and new technology landscapes, aligning and translating business requirements with digital architecture and organizational structure.
Scope:
Process Ownership: Responsible for L2 Manage Customer Offer process and underlying L3/L4/L5 processes, focusing on global standardization and high-velocity automation.
Strategic Vision: Ownership of the process maturity & roadmap, transitioning from high-touch environments to an intelligent, automated "management-by-exception" model.
Global Integration: Operating in a global, matrixed environment to ensure offer flows are aligned with sales channels, product strategies, and compliance.
Process Excellence: Defining the future-state design standards (L2-L5 hierarchy) that enable digital self-service and rapid scalability. Performing detailed as-is process discovery and performance analysis, identifying & driving improvement opportunities towards the defined future state.
1. Strategic Process Ownership & Roadmap
In collaboration with Business Owners, define and govern the strategic direction for Offer Models and Workflows to ensure they support a diverse, global customer base and multiple routes-to-market, with top notch Customer Experience as guiding design principle.
Develop and maintain maturity roadmaps that drive the organization toward automated offer processing & smart exception handling.
Align the process domain with the overall enterprise strategy and transformation milestones.
Drive specific process improvement initiatives.
2. Future-State Process Design & Deployment
Lead the design and deployment of L3-L5 processes, focusing on Capturing customer quote requests, -Orchestration, -Getting requested data & Generating final Proposal, and ensuring they are benchmarked against industry standards & external best practices to achieve operational excellence.
Translate complex business requirements into scalable, future-proof designs & related process deliverables to support E2E transformation from definition till deployment.
Own and safeguard the Global Template: drive global harmonization by balancing enterprise-wide standards with necessary local regulatory or market-specific requirements and customer centricity with operational excellence.
3. Change Management & Impact Assessment
Conduct Process & Business Impact Analysis to identify how "to-be" designs affect the organization, roles, and skills.
Apply change management strategies (utilizing frameworks like ADKAR) and necessary plans & materials to ensure global adoption of new workflows.
Partner with regional stakeholders, training and communication leads to ensure the global workforce is prepared & willing to adopt new offer workflows.
4. Performance & Continuous Improvement
Establish and monitor a global dashboard of KPIs, including Offer Cycle Time, Touchless Offer Rate, and Offer Winrate.
Perform root cause analysis on process inefficiencies, non-conformities and manual offers to refine logic and eliminate waste.
Master As-Is Offer processes, identify & drive continuous improvement initiatives to optimize the Offer velocity.
5. Governance & Stakeholder Management
Represent the Customer Offer Management process in Transformation,Regional &Global Governance Forums.
Manage the RACI structures and decision-making bodies associated with the Customer Offer domain.
Act as the primary business partner for IT, Data, Compliance, and Operational leaders to ensure cross-functional alignment.
Bachelor’s or Master’s degree in Business/Economics, Supply Chain, Engineering, Business Administration or a related field
2+ years experience in Business Process Analysis and/or Ownership, Process Architecture, or Value Stream Transformation in a global context
Proven success in leading process design and execution in complex, multi-entity organizations
Experience with CPQ systems (Configure, Price, Quote), recent trends in omnichannel offer intake (e.g., web portal, EDI, API) and automated case (offer) orchestration is a strong plus
Experience with modern, enterprise-grade digital architectures and their impact on global fulfillment
Proactive Deep-Dive & Execution: A self-starter with exceptional attention to detail who can perform granular process design and manage end-to-end workflows independently with minimal supervision
Process Modeling: Knowledge of process modeling methodologies (BPMN) and the ability to maintain a process hierarchy
Strategic Integrator: Ability to translate high-level business strategy into detailed, executable, and automated process designs
Tool Proficiency: High comfort with process modeling and governance tools (e.g., LeanIX, Jira) and data visualization platforms is a strong plus
Influential Communicator: Strong stakeholder management & communication skills, with the ability to explain complex flows to both IT and executive stakeholders
Navigational Agility: Comfort with ambiguity and the ability to define structure in evolving environments
Collaborative Mindset: You thrive in a team-oriented environment, bringing strong communication skills and a commitment to transparency and collaboration across all levels of the organization
Travel Flexibility: Occasional travel (about 10-20%) may be required for project collaboration and stakeholder engagement
Youwillbecomepart of apeople-orientedcompanywhereyourwell-beingreallymatters.Flexibleworkinghours,workfromhomepossibilities, 20daysholidayand12 WTRdayswithina 40-hour week. AtourheadquartersyouwillalsodiscoverourTVH Park, a green areawhereyoucanmovearoundandhavethepossibilitytorelax, meet or have lunch.Furthermore, wealsooffer:
Anattractivesalarypackagewithextra-legalbenefitssuchas a company car,groupandhospitalizationinsurance, luncheon vouchers, corporate restaurant, ...
Anexcitingpositioninaninternationalcompanywitha familyatmospherewherepeopleare atthecenter.
Youare part of adynamicentrepreneurialteamthatisfast-growingandatthecenter ofthetransformation.
Youarriveinaninnovative,progressiveandtechnologicalenvironment.
Numerousopportunitiesforpersonal development,amongotherthingsthroughpermanentguidanceandprofessional (internal/external) training courses.
Funafterworksandotheroptionalevents (e.g. TVHKaffee).
TVH is aglobalbusinesswitha familyatmosphere,wherepeopleare atthecenter. Wevalueclarity,mutualrespect,kindnessandopencommunication.Ourpeopleare down-to-earth, easytoworkandengagewith. Wewelcomedifferencesandcelebratenewideas.
TVH is apartsspecialistforqualitypartsandaccessoriesformaterialhandling,industrialvehicles,andconstructionandagriculturalequipment.Workingat TVH isoptingfora companythatexcelsasaninternationalmarket leaderandis well-knownforitsunstoppablecravingforinnovation.
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TVH is a global distributor of parts and accessories for forklifts, industrial vehicles, aerial work platforms, telehandlers, and other machinery. It supplies a huge catalogue of parts to dealers, rental companies, and service providers through its network of subsidiaries and warehouses around the world. Parts are ordered from TVH and moved through its international logistics system to the customer, enabling quick replacements and maintenance for equipment. TVH differentiates itself by being a family-owned business with a long history (founded in 1969 in Belgium) and a wide, globally distributed network that provides an extensive parts catalogue to a diverse customer base. Its goal is to keep industrial equipment running by delivering a broad range of parts efficiently through its global distribution platform.
Explore more opportunities at TVH