Virginia Department of Social Services

Human services for Virginians

Human Services Assistant 1/2

Case Management & AdvocacyPosted on Nov 12

Full-timeStanley, VA, USA$32k - $51.1kIn-person

About the Job

Requirements

A high school diploma with work experience in customer service or general clerical work involving contact with the public, or an equivalent combination of training and experience that provides the required knowledge, skills, and abilities.
Working knowledge of administrative and clerical procedures and systems, including word processing, managing files and records, office forms and applications, and office procedures and terminology.
Mathematics sufficient to add, subtract, multiply, divide, compute rates, ratios, and percentages, and draw and interpret graphs.
Some knowledge of basic human service needs and state computer programs.
Skill in operating automated office equipment, including calculators and fax/copiers.
Skill in using computer-driven word processing, spreadsheet, graphics, and file maintenance programs.
Ability to work with clients, co-workers, professionals, and the public; read and comprehend simple documents; write simple correspondence; present information in one-on-one and small-group situations; follow written and oral instructions; perform basic mathematics; plan, organize, and prioritize daily tasks; and use correct spelling and basic grammar.

Responsibilities

Interview clients and take applications for services or benefits.
Document files, input data, and prepare and maintain records.
Prepare periodic, special, and other reports.
Verify complex statistical and other complicated reports for accuracy and completeness.
Prepare and type financial and statistical forms and reports, and case documentation.
Prepare case files and complete inquiries.
Purge cases.
Answer telephone calls and take messages.
Purchase clothes for children.
Transport clients.
Assist children with activities of daily living.
Mail vendor invoices, surveys, and other correspondence.

Title Description- Human Services Assistant I is the entry level in the occupational group for Human Services Assistants. Employees follow established guidelines, policies, and procedures while performing routine administrative tasks supporting and assisting agency clients while receiving close supervision from professional or administrative staff. The Human Service Assistant I is distinguished from the Human Services Assistant II by the latter‘s performing more technical activities requiring program knowledge in order to provide services and solve typical administrative and client-related issues.

General Work Tasks (Illustrative Only) –

Interviews clients and takes applications for services or benefits;
Documents file, inputs data, prepares and maintains records;
Prepares periodic, special and other reports;
Verifies complex statistical and other complicated reports for accuracy and completeness;
Prepares and types a variety of financial, statistical forms and reports, case documentation;
Prepares case files, completes inquiries;
Purges cases;
Answers telephone and takes messages;
Purchases clothes for children;
Transports clients;
Assists children in the activities of daily living; and
Mails vendor invoices, surveys and other correspondence.

Knowledge, Skills, and Abilities:

Knowledge- Working knowledge of: administrative and clerical procedures and systems such as word processing, managing files and records, office forms and applications, and other office procedures and terminology; and mathematics sufficient to add, subtract, multiply, divide, compute rate, ratio and percent; and to draw and interpret graphs. Some knowledge of basic human service needs and state computer programs.

Skills- Skill in: operating a variety of automated office equipment to include calculator, fax/copier; and the use of computer-driven word processing, spreadsheet, graphics and file maintenance programs.

Abilities- Demonstrated ability to: work with clients, co-workers, professionals, and the public; read and comprehend simple documents; write simple correspondence; present information in one-on-one and small group situations; follow written and oral instructions; perform basic mathematics; work with clients, professionals, co-workers and the public; plan, organize, and prioritize daily tasks; use correct spelling and basic grammar; and display common courtesy and be a team player.

Education and Experience- High school diploma with work experience in customer service or general clerical work involving contact with the public OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.

Minimum Salary: $32,000.00

Maximum Salary: $51,136.00

About the Company

Virginia Department of Social Services

Human services for Virginians

Virginia Department of Social Services is the state agency that designs and administers human-service programs for people and families across Virginia. Its responsibilities include food and energy assistance, foster care and adoption, child support, licensing, and abuse and neglect prevention. The department works with local social-services agencies and community partners to deliver benefits, protection, and family support. The agency spans benefits administration, protection, family services, regulation, and statewide oversight while providing policy, systems, funding, training, and operational support to Virginia’s locally administered social-services network.

Company size: Not listed
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