Soho House

Global private members' club and hospitality

Night Supervisor

Hotel Guest ServicesConfirmed live in the last 24 hours

Full-timeRome, Metropolitan City of Rome Capital, Italy€27kIn-person

About the Job

Requirements

Have up to 2 years’ experience in a busy, high-profile venue.
Demonstrate strong attention to detail and excellent customer service.
Be organized and reliable, with problem-solving and conflict-resolution abilities.
Be able to handle feedback to achieve member satisfaction.
Be able to multitask and work in a fast-paced environment.
Be able to understand and follow written and verbal instructions.
Have strong interpersonal, communication, and problem-solving skills.
Communicate well with colleagues and work as part of a team.
Be punctual, reliable, and trustworthy, with a sense of urgency.
Have a genuine passion for food and beverage.
Be flexible and available to work opening and closing shifts when required.
Be fluent in English and Italian; other languages are valued.
Be able to seize, grasp, turn, and hold objects by hand; stand or walk on feet for at least 8 hours; and occasionally kneel, bend, crouch, and climb.

Responsibilities

Welcome members and hotel guests in a hospitable manner and assist with check-in.
Receive payments and balance cash at the end of a shift.
Handle shift breakdown and financial or accounting inquiries, including folios, disputes, billing, receipts, and refund requests; retrieve walkouts and secure lost credit cards.
Serve as the initial point of contact for members, guests, and staff, ensuring visitors receive service from arrival at the property.
Perform concierge duties, including booking cars, show tickets, restaurant reservations, and spa reservations.
Answer incoming emails and inquiries through digital portals, and print or scan documents for members and hotel guests.
Know the types, locations, and layouts of available rooms.
Stay informed about operating hours, reservation restrictions, and workflow changes by communicating with departments daily.
Delegate member and guest support requests involving valet and luggage storage to the bell attendant or butler.
Understand and communicate the hotel’s policies on guaranteed reservations and no-shows.
Prepare expected-arrival lists for front-office use and update member and guest profiles.
Remain aware of front-office procedures, standard operating procedures, menus, amenities, and pricing.
Fulfill reasonable requests from management in other areas of the house.
Build positive relationships with members and guests, and communicate feedback to the management team.
Contribute to a fun, positive atmosphere by being approachable and professional.

Desired Qualifications

Other languages are highly valued.

The role…

We are seeking an experienced Night Supervisor to join our team at Soho House Rome. The Night Supervisor assist with checking members in to the property and hotel guests into their room as well as streamline various inquiries, risks and other matters that arise. The Night Supervisor is responsible for receiving payments and balancing cash at end of a shift. You will be well-versed with the property layout, briefed on special offers (when applicable), restaurant/F&B options and other amenities but not limited to gym, spa and shared workspace.

A successful Night Supervisor is hospitable by nature, pro-active, capable multi-tasker as well as level-headed, professional in demanding and fast paced environments.

Ensure every member is welcomed by their name and guest is welcomed with open arm and in a hospitable manner: the Soho House way is warm and friendly.
Responsible for shift breakdown and financial/accounting related inquiries (i.e. sending folios, fielding disputes, billing, receipts, refund requests) as well as walkout retrievals and keep all lost credit cards in safe
Primary point of initial contact for members, guests and staff and must ensure all visitors are welcomed with open arms and provided with top-notch service from the moment they enter a Soho House & Co property
Expert in performing all concierge duties as required including, but not limited to; booking cars, tickets to shows, restaurant reservations, spa reservations, etc.
Answer incoming emails and inquires via various digital portals members and guests have access to as well as printing/scanning documents for members and guests joining us in rooms (hotel)
Knows the type of rooms available as well as their location and layout
Responsible for knowing any updates regarding hours of operation, reservation restrictions and matters that will result in change of workflow by communicating with all departments daily
Delegate support for members and guests to valet and luggage storage to the bell attendant and/or butler.
Understands the hotel's policy on guaranteed reservations and no-shows and communicates information to guests
Prepares expected arrival list for front office use
Updates member and guests’ profiles
To be aware of all front office procedures
Willing to undertake any reasonable request made by management in any other areas of the house
Build a positive relationships with members and guest.
Communicate and red flag any feedback to the management team.
Influence a fun and positive atmosphere by being approachable and professional.
Well- versed on standard operating procedures, menus, amenities and pricing.

What we are looking for in a Night Supervisor?

A successful Night Supervisor for Soho House Rome will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success.

Strong attention to details
Excellent customer service
Organised and reliable
Problem solving skills and bring conflict resolution to any anticipated or current matter
Ability to handle feedback to achieve member satisfaction
Ability to multitask and work in a fast-paced environment
Ability to understand and follow written and verbal instructions
Excellent interpersonal, communication and problem solving skill
Team player who communicates well with all colleagues
Punctual, reliable and trustworthy
Sense of urgency
Yes, yes, yes mentality
Have a genuine passion for food and beverage
Flexible and available to working both opening and closing shifts when required
Fluent in English & Italian (other languages are highly valued)

Physical Requirements:

Must be able to seize, grasp, turn and hold objects by hand
Able to work on your feet for at least 8 hours
Occasionally kneel, bend, crouch and climb as required

Benefits

RAL € 27.000,00
Soho Friends Membership
Staff Canteen
Monthly Staff Screenings & Staff Gym Classes
50% Discount on Cowshed Spa
50% F&B Discount
Global Benefits: Any Bedroom, Any House, $100 per night
50% Discount Public Restaurants
Birthday Gift: 1 day OFF + Voucher
House Hero and Introduce a Star Program
Corporate Benefits (access discounts platform)

Who We Are…

We are a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. Soho House is a space for its diverse membership and teams to connect, grow, have fun and make an impact. http://www.sohohouse.com/careers

We’d love you to come on board as our next Night Supervisor!

About the Company

Soho House

Global private members' club and hospitality

Soho House is a global private membership platform that connects creatives and other professionals through exclusive Clubs called Houses, plus online access and city-only options. Members pay fees to access workspaces, social spaces, events, bedrooms, dining, and related services, with revenue also coming from in-house food/beverage, hotels, retail (Soho Home), and standalone venues. It differentiates itself by building a curated, community-driven ecosystem that combines hospitality, workspaces, and a lifestyle brand across many cities, rather than focusing on a single hotel or club. Its goal is to create a globally connected community where members can collaborate, socialize, and access a consistent, premium experience across locations.

Company size: 5,001-10,000
Company stage: IPO
Headquarters: London, United Kingdom
Founded: 1995

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