Guest Services Opener - Fitness Center

Position Summary:
The Buffalo Grove Park District Fitness Center is seeking a dependable, professional, and customer-service-oriented individual to join our team as a part-time Guest Services Opener.

The Guest Services Opener serves as a primary point of contact for members and guests and is responsible for providing exceptional customer service while supporting the daily operations of the Fitness Center. This position is also responsible for completing established opening procedures to ensure the facility is secure, organized, and prepared for members and guests at the start of each day.

This position requires strong communication and organizational skills, attention to detail, reliability, and the ability to effectively assist members with a variety of needs.  The regular weekday schedule is 4:30 a.m.–10:30 a.m. Weekend availability may also be required based on the operational needs of the Fitness Center.  Must be available to work 3+ holiday shifts per year.  Due to the opening responsibilities associated with this position, punctuality and reliable attendance are essential.

Essential Functions:
•    Arrive promptly and complete established facility opening procedures.
•    Unlock and prepare the facility for daily operations in accordance with established policies and procedures.
•    Ensure designated areas of the facility are ready and accessible prior to opening.
•    Complete required opening paperwork and daily operational checks.
•    Greet and check in members and guests in a courteous and professional manner.
•    Provide accurate information regarding Fitness Center memberships, programs, services, policies, and procedures.
•    Answer incoming telephone calls and direct calls to the appropriate staff member or department.
•    Assist members with account questions, billing concerns, and other membership-related matters.
•    Assist with registration for group exercise classes, specialty classes, and other Fitness Center programs.
•    Process sales and registrations for memberships, personal training sessions and packages, student passes, specialty classes, and other Fitness Center services.
•    Provide prospective members with accurate information regarding membership options, facility amenities, programs, and services.
•    Assist with resolving past-due membership accounts following monthly billing.
•    Address member questions, concerns, and challenging situations with professionalism, discretion, and a customer-service-focused approach.
•    Accurately process financial transactions and maintain appropriate documentation.
•    Maintain a clean, organized, and professional front desk and reception area.
•    Respond appropriately to member injuries, incidents, and emergency situations.
•    Complete required accident, incident, and emergency documentation accurately and promptly.
•    Communicate significant member concerns, incidents, facility issues, and other relevant information to appropriate supervisory staff.
•    Maintain confidentiality of member information and account records.
•    Collaborate with Fitness Center staff to support efficient daily operations and provide a positive experience for members and guests.
•    Perform other duties as assigned.

Qualifications:
•    High school diploma or equivalent.
•    Previous customer service experience.
•    Proficient computer skills with the ability to learn membership management, registration, and point-of-sale software.
•    Dependable, punctual, and able to consistently report for early-morning shifts.

Compensation:
This is a part-time position with a starting rate of $17.50 per hour.

Benefits:
Free Fitness center pass, along with other discounts towards Park District Programs.