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Volunteers of America Colorado

Nonprofit faith-based human services provider

Guest Services Coordinator - Navigation Center

Residential & Direct SupportConfirmed live in the last 24 hours
Part-timeDenver, CO, USA

About the Job

Requirements

  • An associate degree in a related area or equivalent experience in human services.
  • One year of direct human-services experience.
  • Good organizational and planning skills, and the ability to work as part of a team.
  • Experience working with individuals experiencing chronic homelessness, severe and persistent mental health concerns, and residential case management is preferred.
  • Residential experience and/or milieu management is preferred.
  • Crisis intervention skills are preferred.
  • Ability to work independently and in a team-oriented, collaborative environment.
  • Strong written, oral, and interpersonal communication skills.
  • High competency with Microsoft Office Suite and cloud-based applications.
  • Strong time-management, prioritization, and organizational skills.
  • Ability to perform the essential job functions, including safely responding to crises, completing perimeter checks, and securing a lockdown if needed; lifting up to 50 pounds; and visually and auditorily supervising the milieu.
  • A male applicant may be required depending on the available shift, due to bona fide occupational qualifications.

Responsibilities

  • Oversee residential operations of the Lakewood Navigation Center during the assigned shift.
  • Welcome guests into the shelter, complete paperwork, and process guest property in compliance with health and safety protocols.
  • Promote housing stability and ensure resident needs are met.
  • Maintain the safety, cleanliness, and wellbeing of the facility.
  • Coordinate resident activities and engagement.
  • Manage client files and ensure accurate data entry.
  • Support program goals through specialized focus areas such as housing, employment, legal services, or benefits navigation.
  • Ensure guests feel heard and valued, incorporating their input into programming when appropriate.
  • Maintain knowledge of program requirements, referral processes, support services, and field best practices.
  • Contribute to team goals and provide guest-specific resource navigation for people experiencing homelessness.
  • Document client interactions, eligibility, and demographics; complete timely, compliant data entry in ServicePoint and the Homeless Management Information System; and maintain organized hard-copy files.
  • Uphold confidentiality, collaborate across teams, and adhere to professional and ethical guidelines, including the Social Work Code of Ethics.
  • Maintain guest safety, manage the milieu, de-escalate conflicts, contact emergency services when needed, and complete incident reports.
  • Support colleagues in problem-solving and stay informed about developments in the field.
  • Assist with housekeeping tasks such as handling linens and supplies and conducting walk-throughs; enforce rules and promptly report maintenance needs.
  • Lead assigned holiday and special projects and supervise volunteers during shifts.
  • Handle front-desk calls, messages, donations, and mail, and distribute bus passes.
  • Mentor junior staff and support onboarding and training of new team members.
  • Participate in the on-call rotation for full-time staff and provide coverage at other facilities as needed.
  • Assist with shift scheduling, attend staff meetings and training, and participate as a member of the Family Motel team.
  • Monitor guest activities, enforce expectations, and take appropriate action when guests violate program rules or laws.
  • Stay at the facility throughout the assigned shift.
  • Perform other assigned responsibilities.

Desired Qualifications

  • Experience working with individuals experiencing chronic homelessness, severe and persistent mental health concerns, and residential case management.
  • Residential experience and/or milieu management.
  • Crisis intervention skills.

About the Company

Volunteers of America Colorado

Nonprofit faith-based human services provider

Volunteers of America Colorado provides a broad range of nonprofit human services for Colorado’s vulnerable residents, including housing, food, and support programs. It operates shelters, affordable and transitional housing, daytime centers, nutrition services, and programs for veterans and seniors, funded by donations, grants, and volunteers. It differentiates itself with a long history and a wide, community-tailored service portfolio that bundles housing, food, job training, and social supports under one umbrella. Its goal is to help individuals gain self-sufficiency and improve well-being by providing stable housing, access to nutritious food, and opportunities for work, learning, and community involvement.

Company size
51-200
Company stage
Not listed
Total funding
Not listed
Headquarters
Denver, CO
Founded
1896

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