Full-Time

Director Strategy & Customer Success

Doordash for Business

Updated on 5/16/2024

DoorDash

DoorDash

10,001+ employees

Delivery services for a wide range of goods

Consumer Goods

Senior

San Francisco, CA, USA + 2 more

Requirements
  • 15+ years of experience in tech, operations, strategy, consulting, finance, or related field
  • Experience leading Customer Success is ideal
  • 10+ years of team management experience
Responsibilities
  • Define the vision, set the strategy, and lead execution for end-to-end customer experience
  • Lead Strategy & Planning, identifying new products & services and growth opportunities
  • Oversee front-line teams and partner with Senior Manager of Customer Success
  • Collaborate with cross-functional teams to drive growth
  • Manage, develop, and build a high-performing team

DoorDash is a good place to work because it leverages advanced technology and logistics to streamline the delivery process, providing convenience and efficiency not only to its customers but also enhancing the work environment for its employees. The company's focus on mobile app development and order fulfillment systems places it at the forefront of the delivery services industry, making it a leader in both technological integration and customer service. This positions DoorDash as an industry leader with a dynamic and forward-thinking workplace culture.

Company Stage

Series H

Total Funding

$2.5B

Headquarters

San Francisco, California

Founded

2013

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-1%

2 year growth

-9%

Benefits

Health & Wellness - Premium medical, dental, and vision insurance plans, including fertility coverage. Monthly gym and wellness reimbursement.

Compensation - Competitive salary with bi-annual performance reviews. Meaningful equity opportunities - with quarterly vesting.

Time When You Need It - Flexible vacation days for salaried employees. Generous vacation and sick days for hourly team members. Paid Parental Leave to support our DoorDash families.

Flexible Work Support - At-home office equipment and monthly WiFi support while working from home. Enjoy your favorite lunch on us while working in one of our offices.