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Banco Bilbao Vizcaya Argentaria

Global banking and financial services

Universal Advisor 2 - División LA Molina

Full-TimeUpdated on 10/15/2026Deadline 10/31/26
No salary listed
Mid
Lima, Peru
In Person
Finance & BankingRetail & Commercial Banking

About the job

Responsibilities
  • Receive the metal cash box, recount cash supplied by the vault before operations begin, and reconcile and count cash at the end of the day.
  • Support filing office documents and sending them to the central archive.
  • Receive cash and serve customers according to bank procedures and regulations for deposits and cash withdrawals, account credits and debits, check and service payments, loan payments, foreign-currency purchases and sales, transfers, money orders, opening accounts for individuals, and sales of card-protection insurance, multiple insurance, and customer insurance withdrawals, among other products.
  • Identify customers when processing transactions.
  • Retain counterfeit banknotes detected during transactions.
  • Report operational cash surpluses or shortages to the Office Deputy Manager.
  • Offer and/or contract financial products such as cards, loans, installment cash products, subrogated products, or other products defined in the incentive plan.
  • Keep the customer database updated with high-quality information.
  • Evaluate and analyze credit transactions and submit them to the appropriate levels for approval.
  • Open all types of accounts requested by customers.
  • Inform customers about, pre-qualify, and issue credit and debit cards within delegated authority; assign, cancel, or block debit and credit cards.
  • Enroll, maintain, and terminate direct-debit arrangements.
  • Plan and manage commercial activities using available tools, coordinating with the Office Manager and Deputy Manager to meet product, service, and migration targets.
  • Use opportunities during counter or lobby interactions to market products and services and update and maintain customer information, prioritizing this at each interaction.
  • Continuously cross-sell products during customer interactions, offering complementary products when possible rather than limiting the interaction to a single product or transaction.
  • Develop a strong understanding of customers and their needs using available tools.
  • Serve customers comprehensively, maintain a consistent focus on service quality, and educate and assist customers in using digital and alternative channels.
  • Resolve incidents and complaints responsibly, with quality service and timely responses.
  • Identify dissatisfied customers or customers intending to end their relationship with the bank and offer alternatives that may retain them while considering the value provided.
  • Monitor customers’ current and overdue risk exposure and plan and carry out necessary recovery and risk-management actions.
  • Follow up appropriately on the PPG objectives and assigned activities, making necessary corrections and adjustments in coordination with the Office Manager.
  • Attend assigned meetings and actively share matters identified in customer-management work, including relevant characteristics and needs of customers in the assigned segment.
  • Control processes involving batch transactions to ensure they are completed, such as cancelling cards before settlement dates.
  • Update and properly file customer documents.
  • Perform other duties assigned by the manager in response to business needs.
  • Sell card-protection insurance, multiple insurance, and customer insurance withdrawals.
  • Carry out commercial actions and campaigns for customers in non-personalized segments and optional office customers who are not assigned to a portfolio.
  • Receive, count, verify, enter, and report remittances jointly with the Office Deputy Manager under dual control.
  • Participate in and carry out the office accounting reconciliation with the Deputy Manager.
  • Inform customers about, issue, cancel, and duplicate debit cards within delegated authority, with the customer physically present and consenting.
  • Consult and record customer information related to anti-money-laundering activities.
  • Support the Deputy Manager and/or AS1 in replenishing ATMs.

About the company

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Banco Bilbao Vizcaya Argentaria

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Banco Bilbao Vizcaya Argentaria, commonly known as BBVA, is a multinational financial services group offering retail, commercial and corporate banking. It provides accounts, payments, lending, mortgages, investment products and financial guidance for individuals and businesses, alongside services for institutional clients. BBVA combines physical banking networks with digital channels and operates across multiple international markets. Its business spans everyday financial needs, business financing, wealth management and transaction services within the regulated banking industry. Its workforce combines specialist delivery, customer support and business operations.

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