Event Operations Supervisor

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

The Event Operations Supervisor reports directly to the Housekeeping Manager and is responsible for supervision and direction of event setup and housekeeping staff team and temporary labor employees in their duties of general building cleaning, as well as event room/hall set-ups and breakdowns as required for the Miami Beach Convention Center, campus, and associated exterior parcels (Pride Park, Collins Canal Park, Venu & Rum Room).

This role pays an hourly rate of $21.00 - $22.00.

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.

This position will remain open until December 31, 2026.

The award-winning Miami Beach Convention Center (MBCC) welcomes meeting and event planners, exhibitors, and attendees to Miami Beach and Miami. Reimagined following a $640-million-dollar renovation, the MBCC provides a world-class, state-of-the-art event venue for exceptional conferences, conventions, tradeshows, and meetings. The new 800-room, connected Grand Hyatt Miami Beach, is under development and slated to open in late 2027.  

A LEED Silver certified green building, the venue includes a magnificent Grand Ballroom, 500,000 square feet of flexible exhibition halls, 4 junior ballrooms, outdoor terraces & parks, and 84 breakout rooms. The MBCC’s immediate proximity to lively South Beach, Lincoln Road, Ocean Drive, and many other Miami Beach cultural arts attractions make it an ideal venue for your next event.

• Works with the Event Operations Manager and the Assistant Event Operations Manager in the development of daily work task sheets and ensures that these tasks are completed in a first-class and efficient manner.
• Works in conjunction with the public safety and venue operations departments to ensure that comprehensive energy conservation and safety programs are adhered to in the daily operation of the building.
• Trains and effectively communicates with staff regarding responsibilities and expectations.
• Advise and provide recommendations of staff’s qualifications.
• Works with staff to develop and maintain a service-oriented attitude.
• Assists in the adjustment of floor plans with Event Managers, General Service Contractors, AV Partners, and Internal Team.
• Understand, inspect, and maintain protocol for all surfaces (terrazzo, carpet, concrete, wood) on the interior and exterior of MBCC and its campus.
• Understand and maintain safety protocol for all equipment during setup & breakdown.
• Inspection of the overall venue and advice on damages to equipment and/or venue damages to appropriate departments.
• Advise and ensure staff are following protocol, safety compliance & SOP for tasks to ensure the integrity of the equipment, equipment cleaning, and surfaces are maintained & in compliance.
• Daily plan and execute production logistics from move-in, show days, and move-out.
• Assist with employee training, scheduling, inventory controls, and external vendor relations.
• Communicate effectively with internal departments and clients.
• Read event resumes and venue drawings to set leased space.
• Write daily post notes for the following shift to follow.
• Completes daily housekeeping/setup services logs for billable/nonbillable and submits daily logs to the Assistant Event Operations Manager
• Operate motorized vehicles, such as golf carts and Cushman carts.
• Any other duties and responsibilities as assigned.

SUPERVISORY RESPONSIBILITIES:

• Supervises and assists housekeeping workers and temporary labor workers in the general cleaning of the venue, MBCC campus, and its equipment/inventory.
• Supervises and assists setup workers and temporary labor workers in the setup of tables, chairs, risers, stages, and other associated equipment required for all meeting rooms, exhibition halls, pre-function/lobby, and/or MBCC campus space.
• Supervises a talented group of full-time, part-time, and temporary labor workers.
• Carries out supervisory responsibilities in accordance with OVG’s policies and applicable laws.
• Interviewing, hiring, and training employees.
• Planning, assigning, and directing work.
• Appraising performance, rewarding, and disciplining employees in conjunction with Human Resources.
• Addressing complaints and resolving problems.

EDUCATION AND EXPERIENCE:

• High school diploma or equivalent required.
• 2-3 years of supervisory experience.
• Possess a strong working knowledge of venue housekeeping standards and practices as well as public assembly venue setup requirements.

SKILLS AND ABILITIES:

• Ability to effectively supervise a crew of custodial workers.
• Ability to motivate employees to maintain a high morale and positive attitude.
• Ability to handle more than one task at a time by prioritizing tasks.
• Possess a strong attention to detail and the ability and initiative to maintain the venue and campus as a first-class events facility.
• Bilingual (English/Spanish) highly desired.
• Strong organizational skills and attention to detail required.
• Must be able to lift and move heavy objects of varying weight and size.
• Ability to work days, evenings, late nights, early mornings, weekends, and holidays.

COMPUTER SKILLS:

• Must have basic computer knowledge.
• Experience with Microsoft Suite preferred.

CERTIFICATES, LICENSES, REGISTRATIONS:

• First Aid, Forklift, and OSHA Certifications are preferred.
• Valid drivers license is required. 

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.