ASM International

Semiconductor deposition equipment and ALD tech

Senior Engineer - Global Product Support, PECVD

Equipment Field ServiceConfirmed live in the last 24 hours

Full-timeNo salary listed

About the Job

Requirements

A minimum of 5 years of experience in semiconductor manufacturing or capital equipment support is required.
A bachelor's degree in engineering is required.
Experience with PECVD, CVD, PVD, or ALD deposition systems, or dry etching systems, is required.
Expert-level troubleshooting experience and an understanding of deposition mechanisms, vacuum systems, and plasma processes are required.
Ability to operate effectively at an escalation level and influence resolution across multidisciplinary global teams is required.
Excellent communication and presentation skills, including the ability to explain complex technical concepts clearly to technical and non-technical stakeholders, are required.
A customer-centric approach and the ability to manage critical and time-sensitive situations are required.
Strong analytical, documentation, and coordination capabilities are required.
Willingness to travel internationally up to 50% of the time to support customer installations, escalations, and training activities is required.

Responsibilities

Provide technical support to field engineers, technicians, and product support teams in diagnosing, troubleshooting, repairing, and debugging complex electro-mechanical systems, computer hardware, and software.
Act as the primary escalation point when first-line and regional product support teams cannot isolate or resolve technical issues.
Perform in-depth root cause analysis and identify trends related to design, reliability, maintenance, and software defects; communicate findings to hardware design and software engineering teams.
Support customer system installations and deliver advanced technical training to customers and internal teams for highly complex or sophisticated products.
Lead and coordinate technical and administrative support activities at customer sites, including installation, corrective repair, preventive maintenance, and implementation of engineering change upgrades.
Work cross-functionally with research and development, manufacturing, quality, and service organizations to drive continuous improvement and product support readiness.
Maintain accurate documentation, including service reports, escalation records, and system performance data.

Desired Qualifications

A bachelor's degree in Mechanical Engineering or Electrical Engineering is preferred.

Step into a career with ASM, where cutting edge technology meets collaborative culture.

For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving.  But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.

Job's mission

The Senior Global Product Support Engineer provides advanced, escalation‑level technical support for complex electro‑mechanical equipment, computer systems, and software. This role serves as a key technical authority supporting global field teams and customers, driving issue resolution, reliability improvement, and high customer satisfaction across worldwide installations.

To support collaboration across key customer sites and regional teams, this position offers flexible work location options in Hsinchu, Taichung, Tainan, or Kaohsiung, based on business needs.

What you will be working on

Provide technical support to field engineers, technicians, and product support teams in diagnosing, troubleshooting, repairing, and debugging complex electro‑mechanical systems, computer hardware, and software.
Act as the primary escalation point when first‑line and regional product support are unable to isolate or resolve technical issues.
Perform in‑depth root cause analysis and proactively identify trends related to design, reliability, maintenance, and software defects; communicate findings to hardware design and software engineering teams.
Support customer system installations and deliver advanced technical training to customers and internal teams for highly complex or sophisticated products.
Lead and coordinate technical and administrative support activities at customer sites, including installation, corrective repair, preventive maintenance, and implementation of engineering change upgrades.
Work cross‑functionally with R&D, manufacturing, quality, and service organizations to drive continuous improvement and product support readiness.
Ensure accurate documentation is maintained, including service reports, escalation records, and system performance data.
Customer-focused mindset with the ability to manage challenging situation.

What we are looking for

Minimum 5 years of experience in semiconductor manufacturing or capital equipment support.
Bachelor's degree in engineering required; Mechanical or Electrical Engineering preferred.
Experience with with PECVD, CVD, PVD, or ALD deposition systems or dry etching systems.
Proven experience providing expert‑level troubleshooting and understanding of deposition mechanisms, vacuum systems and plasma processes.
Ability to operate effectively at an escalation level, influencing resolution across multidisciplinary global teams.
Excellent communication and presentation skills, with the ability to clearly explain complex technical concepts to both technical and non‑technical stakeholders.
Demonstrated customer‑centric approach with the ability to manage critical and time‑sensitive situations.
Strong analytical, documentation, and coordination capabilities.
Willingness to travel internationally up to 50% of the time to support customer installations, escalations, and training activities.

Apply today to be part of what’s next.

We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.

To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.

ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.

About the Company

ASM International

Semiconductor deposition equipment and ALD tech

ASM International designs and supplies equipment and technologies for semiconductor fabrication, focusing on thin-film deposition processes such as chemical vapor deposition (CVD) and atomic layer deposition (ALD). Its products are used in making microchips by depositing ultra-thin material layers with precise control at the atomic level, enabling smaller and more powerful devices. The company built a global footprint through operations in the Netherlands, the US, Hong Kong, and Japan, and separated ASML Lithography (a joint venture with Philips) to focus on deposition while ASML develops photolithography systems. In recent years, ASM has sharpened its strategy around ALD, a process that creates uniformly thin layers one atomic layer at a time, allowing continued scaling of semiconductor devices. The goal is to be a core supplier of deposition technology and tools that enable chip manufacturers to produce smaller, faster, and more energy-efficient semiconductors.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Almere, Netherlands
Founded: 1968

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