KORT Payments

Omnichannel payments platform with risk management

Premier Merchant Support Representative

Customer SupportConfirmed live in the last 24 hours

Full-timeNewport Beach, CA, USA$24 - $26.50 /hr

About the Job

Requirements

A bachelor's degree is required.
A minimum of 2 years of merchant services experience is strongly preferred.
Hands-on experience and working knowledge of credit card terminals and point-of-sale devices, including setup, troubleshooting, and day-to-day operation, is strongly preferred.
Ability to perform consistently in a high-stress environment and under substantial deadlines.
Professionalism and composure when interacting with high-value customers in high-stress or emotionally charged situations.
Organizational, verbal and written communication, and customer service skills.
Ability to set priorities and manage workflow to ensure efficient, timely, and accurate processing of responsibilities.
Analytical skills and business acumen.
Ability to work in a team environment and build and maintain professional relationships with coworkers and high-value customers.
Follow-through skills.
Desire to learn and grow industry knowledge.
Experience with Microsoft Office, including Outlook, Word, Excel, and other data programs.
Data entry proficiency with 90% accuracy and a minimum typing speed of 40 words per minute.
Basic math proficiency.
Moderate to advanced computer skills.

Responsibilities

Serve as the primary point of contact for high-value customers, ensuring timely intake, assessment, and coordination with internal departments such as Operations, IT, and Risk to drive resolution and deliver a seamless customer experience.
Act as a liaison between high-value customers and internal departments, clearly communicating customer needs and ensuring internal teams deliver required services, support, and solutions in a timely and efficient manner.
Assist high-value customers in understanding monthly statements and navigating the chargeback process by providing clear explanations and support.
Use knowledge of risk mitigation tools and procedures, such as reserves and diverts, to educate and guide high-value customers and promote informed decision-making and compliance.
Create, track, and manage service tickets from initiation through resolution, following up and coordinating with relevant teams to meet service-level expectations.
Train and support high-value customers in setting up and operating payment processing equipment, including hands-on troubleshooting to resolve technical issues and ensure uninterrupted transaction flow.
Communicate resolutions to monetary-related inquiries from high-value customers, ensuring clarity and accuracy regarding their accounts.
Investigate merchant transaction histories and reconcile discrepancies by analyzing processing data across reports and supporting documents to ensure account accuracy and integrity.
Contribute to departmental improvements and cross-functional initiatives, and support special projects assigned by management to enhance operational efficiency and service quality.

Desired Qualifications

A minimum of 2 years of merchant services experience.
Hands-on experience and working knowledge of credit card terminals and point-of-sale devices, including setup, troubleshooting, and day-to-day operation.

WHO WE ARE

Welcome to KORT Payments, where innovation meets excellence! We specialize in providing a state-of-the-art omnichannel payments platform designed to make business transactions a breeze. Our mission? To empower businesses with top-notch capabilities in compliance, risk management, and payment processing. Our trailblazing, enterprise-grade platform, coupled with a veteran management team, ensures we stay ahead of the curve in delivering unparalleled service and satisfaction.
As we continue to expand our presence in the U.S. market, we're excited to bring our proven solutions and innovative approach to new industries, while continuing to operate under the KORT Payments banner alongside Payfirma and Barnet.

LOCATION: California (hybrid role)

EMPLOYMENT TYPE: Full-time, non-exempt

SALARY RANGE: $24 - $26.50 per hour based on experience

WHAT YOU WILL BE DOING

Serve as the primary point of contact for high value customers, ensuring timely intake, assessment, and coordination with internal departments (e.g., Operations, IT, Risk) to drive resolution and deliver seamless customer experience
Act as a key liaison between high value customers and internal departments, ensuring high value customer needs are clearly communicated and that internal teams deliver the required services, support, and solutions in a timely and efficient manner
Assist high value customers in understanding their monthly statements and navigating the chargeback process, providing clear explanations and support to ensure transparency and confidence
Leverage knowledge of risk mitigation tools and procedures (e.g., reserves, diverts) to educate and guide high value customers, promoting informed decision-making and compliance
Create, track, and manage service tickets from initiation through resolution, ensuring timely follow-up and coordination with relevant teams to meet service level expectations
Train and support high value customers in the setup and operation of payment processing equipment, including hands-on troubleshooting to resolve technical issues and ensure uninterrupted transaction flow
Effectively communicate resolutions to all monetary-related inquiries from high value customers, ensuring clarity and accuracy regarding their accounts
Investigate merchant transaction histories and reconcile discrepancies by analyzing processing data across various reports and supporting documents to ensure account accuracy and integrity
Demonstrate openness to coaching and feedback, maintaining a positive and professional attitude to continuously improve service delivery and client support
Actively contribute to departmental improvements and cross-functional initiatives, supporting special projects as assigned by management to enhance operational efficiency and service quality

WHAT WE’RE LOOKING FOR

Bachelor’s Degree required
A minimum of 2 years of merchant services experience strongly preferred
Hands-on experience and working knowledge of credit card terminals and point-of-sale (POS) devices, including setup, troubleshooting, and day-to-day operation strongly preferred
Able to consistently perform in a high stress environment, under substantial deadlines
Maintains professionalism and composure when interacting with high value customers in high-stress or emotionally charged situations
Excellent organizational, verbal/written communication, and customer service skills
Set priorities and manage workflow to ensure efficient, timely, and accurate processing of all responsibilities
Proven analytical skills and strong business acumen
Able to thrive in a team environment and build/maintain professional relationships with co-workers and high value customers
Excellent follow-through skills.
Desire to learn and grow in industry knowledge

Required Skills:

Experience with Microsoft Office, including Outlook, Word, Excel, and other data programs
Proficiency in data entry skills, with 90% accuracy and a minimum of 40 WPM
Proficiency in basic math skills
Moderate to advanced computer skills

LIFE AT KORT Payments

We pride ourselves on cultivating an inspired culture characterized by customer-centricity, commitment, respect, and agility. Our high-growth environment promotes a supportive and collaborative atmosphere, fostering a growth mindset, intellectual curiosity, entrepreneurial spirit, and teamwork. Our leadership team is experienced and passionate about payments, taking pride in their achievements and the unique value they bring to the industry.

At KORT Payments, we believe work should be fulfilling and fun! Here’s a peek into what life with us is like:

Culture:

Fearlessness: Encourage continuous learning, innovation, taking chances, and pushing boundaries.
Accountability: Take ownership and be accountable to yourself, the company, partners, and clients.
Collaboration: Leverage diverse perspectives and work as a team to get the job done.
Transparency: Empower success through open communication, honesty, and inclusion.

Perks and Benefits:

Comprehensive Benefits Package: We've got you covered with health, dental, and vision plans.
Flexible and Inclusive Work Environment: We understand the importance of work-life balance and provide the flexibility you need to thrive.
Fun Events: From team-building activities to company-wide celebrations, we love to have fun and recognize our hard work.
Professional Growth: We support your career development with ongoing learning opportunities and the chance to take on new challenges.
Work Hard, Play Hard: Enjoy a dynamic environment where your contributions are valued and your potential is unleashed.

If you're excited about joining a vibrant, forward-thinking team and making a tangible impact, we want to hear from you! Send us your application. Please note that only candidates under consideration will be contacted. Let’s make great things happen together at KORT Payments!

We are an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability status.

About the Company

KORT Payments

Omnichannel payments platform with risk management

KORT Payments provides an omnichannel payments platform that helps businesses connect and transact across channels with a focus on compliance, risk management, and payment processing. Its product is a full-stack, enterprise-grade platform that combines payments, risk controls, and regulatory compliance into a single system. The company differentiates itself through deep experience from a seasoned leadership team, a customer-focused approach, and the ability to tailor risk tolerance to each customer’s processing needs, offering strong relationship-based partnerships. The goal is to enable secure, efficient, and compliant payments for partners while growing satisfaction and long-term collaborations.

Company size: 11-50
Company stage: Not listed
Total funding: Not listed
Headquarters: Ontario, Canada
Founded: Not listed

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