Full-Time
Customer Service Representative
Posted on 9/11/2026
Hiller Plumbing, Heating, Cooling & Electrical
201-500 employees
Plumbing, HVAC, electrical services for homes.
Compensation Overview
$16 - $20/hr
Nashville, TN, USA
Hybrid
 Customer Experience & Support (1) |
|---|
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- A high school diploma or general education degree (GED) is required.
- Applicants must undergo pre-employment drug screening and background checks.
- Respond to incoming customer calls with courtesy, offering appointment windows and requested lead times.
- Engage in outbound calling to secure the appropriate amount of scheduled calls and club memberships required for a successful service operation.
- Follow the Customer Care call script for quality and efficient responses to customers.
- Maintain required daily call counts to meet daily, weekly, and monthly quotas.
- Maintain complete, accurate, and updated information in the customer database.
- Ensure club memberships are renewed and preventive maintenance appointments are scheduled for technicians.
- Work with Dispatch to schedule service calls and debrief technicians with accurate customer information.
- Manage conflict resolution with customers through clear communication, addressing concerns, questions, and problems promptly.
- Report service issues promptly to the appropriate leader to maintain customer satisfaction.
- Perform other duties as assigned.
Hiller Plumbing, Heating, Cooling & Electrical provides plumbing, HVAC, and electrical services for homes and businesses in the Southeastern United States. Its offering includes skilled technician visits, maintenance plans, and financing options to upgrade or replace systems. Technicians focus on reliable work and strong customer service, delivering on-site services and ongoing maintenance. The company differentiates itself with a customer-satisfaction guarantee—“Happy You’ll Be or the Service is Free”—and clear, transparent pricing, supported by its WIN5 philosophy, which aims for win-win outcomes for customers, employees, the company, communities, and vendors. The goal is to build long-term trust and steady growth by delivering dependable service, easy financing, and recurring maintenance revenue while supporting customers and other stakeholders.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
Nashville, Tennessee
Founded
1990
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Simplify's Take
What believers are saying
- Hiller won Nashville Sounds naming rights in February 2026, boosting regional visibility.
- Promotions in 2026 for HVAC and plumbing show active demand generation.
- Company expansion into Georgia, Alabama, and Florida broadens revenue beyond Tennessee.
What critics are saying
- Indeed ratings in 2026 show 2.7 management and 2.6 work-life balance in Clarksville.
- Sales-heavy technician reviews cite poor oversight and overstaffing pressures, risking attrition by 2026.
- A service-quality failure could break the satisfaction brand and trigger costly refunds quickly.
What makes Hiller Plumbing, Heating, Cooling & Electrical unique
- Hiller pairs plumbing, HVAC, and electrical under one Southeast residential service platform.
- The 100% satisfaction guarantee and no-surprise pricing sharpen its consumer brand.
- Training investments and a dedicated school support technician consistency across trades.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Company Match
Paid Vacation
Paid Holidays
Employee Referral Bonus
Company News
That partnership worked out so well that Hiller acquired the school, investing over $2.5 million into developing state-of-the-art training and equipment in both classroom and lab settings, and expanding its offerings to include plumbing and electrical work.
Today, Hiller LLC, a leading provider of HVAC, plumbing, and electrical services, is excited to announce the grand opening of its newest location in Lebanon, TN.