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PDS Health

Integrated healthcare support company

Operations Manager Trainee

Full-TimeDeadline 10/7/27
$32 - $41.25/hr
Senior
Bachelor's, Associate's
Rancho Cordova, CA, USA
In PersonRequires travel to multiple offices, potentially several times per day.
Business & Strategy

About the job

Requirements
  • A high school diploma or equivalent is required.
  • Five or more years of related work experience in operational management is required.
  • A valid driver's license and automobile insurance are required, with the driver's license verified through a motor vehicle record check at hire; alternatively, reliable transportation that supports required timely travel to multiple offices is acceptable.
  • The role requires timely travel to multiple offices per day, potentially several times per day; travel may be planned or unplanned and may change without notice.
  • Knowledge of dental plans, insurance fees, administrative guidelines, limitations and exclusions, reporting systems, business correspondence and reporting techniques, and profit and loss statements is required.
  • Proficiency with Microsoft applications, Epic, 1VU, BOX, and standard office equipment is required.
  • The role requires the ability to make timely, accurate decisions using sometimes vague or limited information; multitask and prioritize tasks with limited direction; interpret financial reports and legal documents; respond to inquiries from patients, team members, regulators, vendors, and other business community members; apply sound judgment under pressure; and interpret and apply policies and procedures.
  • The role requires applying probability, statistical inference, fractions, percentages, ratios, and proportions to practical situations.
  • The role requires communicating and presenting information verbally and in writing, leading and prioritizing a team's duties, coaching, mentoring, training, writing performance evaluations, providing feedback, and handling team-member relations issues.
  • The role requires creating presentations and presenting effectively.
  • The role requires the physical ability to sit, stand, walk, keyboard, handle materials, reach, see, talk, hear, and occasionally stoop, kneel, bend, or crouch; frequently lift or carry materials weighing under 40 pounds; and use a keyboard, calculator, and standard office equipment.
  • The work is primarily sedentary in a controlled-temperature office, with possible field visits and driving and occasional exposure to irate team members, vendors, or patients.
Responsibilities
  • Model company culture, values, standards, and operational practices while learning to create an environment that promotes PDS culture and values.
  • Assess, hire, and retain suitable team members through training, supervision, counseling, and coaching.
  • Assess, investigate, and resolve staff and patient issues by analyzing facts and circumstances and developing timely, effective, logical, and creative solutions.
  • Execute the PDS Operational Model consistently to meet office imperatives in partnership with the Owner Dentist.
  • Drive year-over-year revenue and profit growth.
  • Manage expenses to achieve monthly goals and budget.
  • Demonstrate proficiency in cash management and accounting protocols.
  • Support team development of the Perfect Patient Experience.
  • Provide leadership, coaching, and mentoring to team members to identify and implement improvement opportunities.
  • Keep commitments and maintain open communication with direct supervisors, building trust-based relationships and raising issues and concerns promptly.
  • Maintain a professional appearance and demeanor in accordance with company policies and address others professionally and respectfully.
  • Develop proficiency with people-related functions, including assessment, hiring, retention, performance evaluation, separation processes, and compensation guidance and execution.
  • Ensure compliance with company policies and state, federal, and other regulatory requirements.
  • Report accomplishments, improvement areas, performance goals, and systems effectiveness weekly to the Regional Manager.
  • By the end of the development program, demonstrate competency managing Front Office and Back Office team members and developing the team.
  • Develop and implement an office success plan, including staff development and office protocols that support efficient operations during manager absences.
  • Complete the Operations Manager Development Program through curriculum, practical on-the-job application, and development meetings, with the expectation of independently managing a dental office in four to six months.
Desired Qualifications
  • An associate degree or bachelor's degree is preferred.
  • Five or more years of experience leading a team, mentoring, and coaching subordinates is preferred.

About the company

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PDS Health

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PDS Health is a healthcare support organization serving dental and medical practices. The company provides business, technology, clinical, administrative, and operational services that help affiliated practices deliver integrated care. It serves patients, clinicians, practice owners, healthcare teams, and communities across its supported network. Its operating model centers on locally led practices connected through shared technology, revenue-cycle, supply-chain, talent, and administrative services. Teams work across clinical care, practice operations, technology, billing, procurement, recruiting, training, and patient support. Teams support coordinated daily delivery.

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