Branch Manager
$120k - $150k/yr
Senior
Bachelor's
Indianapolis, IN, USA
In Person
Business & Strategy
About the job
Requirements
- At least 7 years of experience in commercial mechanical, HVAC, plumbing, or MEP service, including at least 3 years leading a service team, branch, or department.
- Proven P&L responsibility, including budgeting, pricing, and margin management.
- A track record of growing service agreement revenue and developing new customer accounts.
- Strong working knowledge of commercial HVAC/R, plumbing, and building systems.
- Experience with a field service management system such as ServiceTitan, Procore, Viewpoint, or similar, and Microsoft Office.
- A valid driver's license and a driving record that meets company insurance standards.
- Ability to pass a pre-employment background check and drug screen.
Responsibilities
- Own the branch P&L, including revenue, gross margin, labor utilization, overhead, and net operating income.
- Build and manage the annual budget and forecast; review monthly financials and act on variances.
- Set and enforce pricing, labor rates, and margin standards for service calls, quoted repairs, and agreements.
- Monitor billable hours, technician utilization, callbacks, and warranty costs to protect profitability.
- Drive timely invoicing and work with accounting to manage receivables and collections.
- Grow the Indianapolis market by developing new commercial, industrial, and institutional customers.
- Expand recurring revenue through planned maintenance and service agreements, with a focus on renewals.
- Build relationships with facility managers, property managers, owners, and general contractors.
- Partner with service sales staff on proposals, quoted repairs, retrofits, and replacement opportunities.
- Resolve escalated customer issues quickly and use them to improve service.
- Represent BME at industry and community events in the Indianapolis area.
- Oversee dispatch, scheduling, and workload so customer calls are answered and completed on time.
- Set and track standards for response time, first-time fix rate, and job documentation.
- Ensure the right fleet, tools, inventory, and parts are in place, and control truck stock and material costs.
- Use the field service management system to maintain accurate work orders, time entry, and job costing.
- Coordinate with BME install, Bertke, and Survoy's teams on cross-company work and handoffs when needed.
- Recruit, hire, and onboard technicians, apprentices, and office staff in partnership with HR.
- Coach and develop team members; conduct performance reviews and set goals in PerformYard.
- Build a bench of future leaders and support apprenticeship and career progression paths.
- Hold regular team meetings and Tech Roundtables to communicate goals and gather field feedback.
- Address performance and conduct issues promptly and consistently, in partnership with HR.
- Model BME's culture and recognize strong performance.
- Champion a zero-incident safety culture and lead by example on job sites.
- Ensure compliance with OSHA, company safety policies, and customer site requirements.
- Ensure technicians hold current licenses, certifications, and required training, including EPA 608 and OSHA 10/30.
- Partner with the Safety team on incident investigations, corrective actions, and toolbox talks.
- Ensure compliance with company policies, including timekeeping, drug and alcohol, and fleet policies.
Desired Qualifications
- A bachelor's degree in business, construction management, engineering, or a related field; equivalent experience is considered.
- Field background as a licensed technician or journey-level tradesperson.
- Indiana mechanical or HVAC contractor license, or ability to obtain one.
- OSHA 30 certification and EPA 608 Universal certification.
- Existing relationships with facility and property management customers in the Indianapolis market.
- Experience managing a branch within a multi-location contractor.
About the company
BMe Community is a nonprofit that strengthens Black leadership and communities in the United States by offering fellowships, resources, and a platform to amplify Black voices. It supports Black leaders, activists, and organizers with programs that foster leadership, promote economic prosperity, and advocate for social justice, funded through fundraising campaigns, grants, and partnerships. The organization mobilizes Black leaders to advance the Agenda for Black L.O.V.E. (Live, Own, Vote, Excel), guiding efforts to create more caring and prosperous communities. Its edge comes from a targeted focus on Black communities, collaborative advocacy, and a mix of fellowships, capacity-building resources, and public campaigns that work with other nonprofits and sponsors to maximize impact.
Company Size
1-10
Company Stage
Early VC
Total Funding
$3.6M
Headquarters
Palmetto Bay, Florida
Founded
1979
Get referred to BME
See people who can refer or advise you
Simplify's Take
What believers are saying
- BMe awarded $130,000 to 13 leaders in April 2025, proving active capital deployment.
- The September 2026 website promotes sponsorships and co-presentations, signaling stronger commercialization of its platform.
- 2025 Vanguard awards and partnerships with McKnight and Ballmer validate BMe’s continuing relevance.
What critics are saying
- McKnight Foundation and The Ballmer Group sponsor 2025 Vanguard awards; donor concentration is dangerous.
- BMe depends on fundraising and grants; a dry 2026 philanthropic market would shrink programs fast.
- If Asset-Framing loses foundation favor, BMe’s core services and influence collapse quickly.
What makes BME unique
- BMe Community’s Asset-Framing® distinguishes Black leaders by aspirations, not deficits.
- Bridgespan ranked BMe #1 for intrinsic, multidimensional impact across leaders, communities, systems.
- BMe’s Black L.O.V.E. network combines fellowships, peer access, and regranting, not simple advocacy.
Help us improve and share your feedback! Did you find this helpful?
Benefits
- Professional Development Budget