Donor Operations Manager

What You'll Do

• Support initiatives and strategic projects in the areas of operations, logistics, purchasing, and execution of team projects.
• Collaborate with Donor Experience team to source, organize, and ship donor gifting experiences that thank givers and convey impact and excellence in presentation.
• Build and lead a volunteer team to help with gifting and project execution.
• Administer team systems and tools like Hubspot, forms, surveys, calendars, project management systems, and the triggers and integrations that acknowledge and organize gifting. Update and maximize these systems to serve the team.
• Support the Director of Operations with team projects and goals by creating timelines, gathering key takeaways, following up on action items, and executing deliverables, working across YouVersion teams.
• Manage the expectations of internal stakeholders while providing regular updates on project milestones and timelines.
• Track key metrics for Donor Operations team to ensure goals, milestones, and deliverables are being met for goals and projects.
• Collaborate with the Experience, Generosity, Marketing, and Donor Relations teams to plan and execute projects as needed for Sowers, Major Donors, Foundations, Churches, and key relationships.
• Provide logistical, relational, and experiential support to donor and church visitors, as needed, supporting the overall goals and actions of the YouVersion Development team.
• Act as a team ambassador and represent Life.Church culture within Central Operations, YouVersion, Campuses, and to all givers.

Skills Needed to Succeed

• Excellent verbal, written, and interpersonal communication skills to maintain and foster partnerships.
• Ability to self-motivate, make independent decisions, and solve problems with innovation.
• Effective at multi-tasking and time management to meet strict deadlines while remaining flexible and open to change.
• Effective at process and organizational management to coordinate, structure, and provide vision to projects.
• Bachelors degree in a related field.
• 3 - 5 years of related work experience.

Benefits We Offer

• Paid parental leave, including maternity, paternity, and adoption leave.
• Generous employer-paid leave for the use of vacation, sick time, and other qualifying reasons. 
• Innovative and comprehensive Medical, Dental, and Vision insurance that provides team members with useful resources and savings to navigate their holistic health. 
• Life insurance policy provided for all staff members at 2x annual salary at no cost. Additional life insurance coverage is available to purchase. 
• Short-Term and Long-Term disability is covered at 100% for full-time qualified staff members.
• Comprehensive wellness and mental health benefits allow staff to proactively invest in their physical and emotional health.
• Generous 401(k) retirement plan allowing a team member to have up to 12.5% (including employee contribution, employer match, and employer discretionary contribution) contributed into their account in their first year. It doesn’t stop there—the more years on staff, the greater the investment! 
• $160 annually in development dollars for team members to invest in their professional growth. 
• Casual dress and work environment.
• And much more!

Our Beliefs, Culture, and Commitment to Diversity