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Ethos Veterinary Health

Specialty and emergency veterinary network

Veterinary Discharge Coordinator

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours
Part-timeHunt Valley, Cockeysville, MD, USA$22 - $24 /hrIn-person

About the Job

Requirements

  • A high school diploma or GED is required.
  • Basic math, reading, and writing skills are required.
  • At least 3 years of experience working in a team of 10 or more is required.
  • At least 3 years of experience working in a specialty veterinary environment is required.
  • A bachelor's degree in a relevant discipline is required.
  • General phone etiquette is required.
  • Computer literacy, especially with Windows-based computer programs, is required.
  • Ability to answer a multi-line telephone system is required.
  • Understanding of the basic services provided by ER and specialty practices is required.
  • Ability to learn and accurately use the medical records system to maintain medical records and invoicing is required.
  • Maintain strict confidentiality regarding clients and patients served by the practice.
  • Possess customer service skills and show respect for clients, team members, and animals.

Responsibilities

  • Update discharge information in the appropriate PIM system when updated by a doctor.
  • Facilitate scheduling all discharges.
  • Ensure all discharge tasks and medications are filled and prepared before scheduled discharge.
  • Triage and field client questions and concerns.
  • Assist with maintaining lab call-back sheets in the doctor's station.
  • Communicate effectively with PCVet.
  • Be aware of CSR support needs.
  • Answer phones.
  • Ensure triage clipboards are readily available.
  • Clean rooms and the lobby and mop as needed.
  • Print patient stickers.
  • Collect completed patient clipboards and organize them for scanning.
  • Maintain professional and accurate interdepartmental communications regarding patient and client issues.
  • Take messages for team members and ensure they are delivered in a timely manner.
  • Promote open communication regarding daily practice operations.
  • Maintain inventory of food samples, pill cutters, and discharge folders.

About the Company

Ethos Veterinary Health

Specialty and emergency veterinary network

Ethos Veterinary Health operates a nationwide network of more than 140 specialty and emergency veterinary hospitals across North America. It brings together over 1,500 specialized veterinarians who treat nearly 2 million pets each year. Hospitals in the network share advanced diagnostic tools and apply a scientific, evidence‑based approach to patient care, enabling collaboration across sites and access to specialized expertise. What makes Ethos different is the combination of a large, integrated network with deep specialty medicine and a focus on high-quality outcomes and professional collaboration, rather than isolated clinics. The company’s goal is to raise veterinary standards by delivering expert, evidence‑based care and to provide rewarding careers for veterinary professionals while advancing pet health.

Company size
501-1,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Woburn, MA
Founded
2015

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