Whistleblowing & Investigations Lead

Job Description

The Whistleblowing & Investigations Lead is responsible for Turner & Townsend’s Global Whistleblowing and Investigations framework, so that concerns are assessed and managed consistently, independently and effectively.

The role will oversee the Whistleblowing and Speak Up programme, investigations methodology and case management processes, supporting our commitment to Building Trust through transparency and accountability. The role will work with central and regional Risk Management teams, operational teams, Human Resources and senior leadership to support timely investigations and effective remediation. Working closely with CBRE (who have a 70% investment in Turner & Townsend), the role will align approaches as necessary, share leading practice and identify opportunities for coordination, while maintaining Turner & Townsend’s independent governance and accountability.

Main Responsibilities:

Whistleblowing Framework:

• Lead the development and continuous improvement of the Group’s Whistleblowing and Speak Up framework, policies and procedures.
• Maintain oversight of reporting channels, ensuring concerns can be raised confidentially and, where permitted, anonymously.
• Monitor the effectiveness and accessibility of whistleblowing arrangements, ensuring alignment with applicable legal and regulatory requirements, as well as leading practice.

Investigations Management:

• Develop and maintain investigation methodologies, standards and guidance to support consistent investigations across all regions.
• Triage reported concerns and determine appropriate ownership, scope, escalation and investigation requirements in collaboration with Risk Management, Human Resources and regional stakeholders.
• Lead or oversee complex, high-risk or sensitive investigations, and provide quality assurance over regionally managed cases.

Case Management & Remediation:

• Maintain oversight of case management systems and records, ensuring matters are managed confidentially, objectively and in a timely manner.
• Monitor investigation outcomes and corrective actions, supporting timely and proportionate remediation of substantiated concerns.
• Identify themes, root causes and control weaknesses, and monitor adherence to the organisation’s commitment to non-retaliation.

Governance, Reporting & Engagement:

• Analyse case data and prepare reporting for Turner & Townsend governance forums, Executive Management and Board committees, as required.
• Provide guidance and training to Regional Ethics & Compliance teams, investigators and managers on whistleblowing, investigations and non-retaliation requirements.
• Coordinate with Legal, Human Resources and external specialists, and support regulatory or law-enforcement engagement where required.

Key relationships include the wider Risk Management function, incorporating central and regional Ethics & Compliance teams; regional operational and Finance teams; Executive Management and Regional Boards; and CBRE’s Trust and Ethics & Compliance teams.

Qualifications

• Extensive relevant investigations experience, ideally managing complex workplace, financial crime or compliance investigations within a global corporate environment.
• Demonstrable experience managing whistleblowing and Speak Up programmes, including the oversight of sensitive and high-risk cases.
• Strong knowledge of investigation planning, interviewing, evidence management, case documentation, root cause analysis and remediation practices.
• Strong analytical, communication and stakeholder management skills, with the independence and professional judgement to assess complex evidence, reach balanced conclusions and report effectively to senior stakeholders.
• A relevant degree or recognised professional qualification, such as CFE, ICA, ACAMS or equivalent, would be advantageous.

Additional Information

Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change.

We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance. 

Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.

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Please find out more about us at www.turnerandtownsend.com/

SOX control responsibilities may be part of this role, which are to be adhered to where applicable.

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It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time. 

Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.