Offer Management Director - Cash Management

• Own the end-to-end strategy and business performance of the default cash position within direct-to-consumer brokerage accounts.
• Develop the vision, client value proposition, road map, and phased launch plan for the cash management offering.
• Establish how the offering will attract andretainclient assets, generate sustainable revenue, and strengthen the broader brokerage relationship.
• Maintain accountability for the offer after launch, including ongoing optimization, competitive positioning, and long-term growth.
• Ensure the offering reflects the firm’s brand, fiduciary standards, client experience expectations, and long-term business strategy.

Financial Management and Pricing:

• Own the P&L associated with brokerage cash balances and related cash management capabilities.
• Develop business cases, financial forecasts, and profitability analyses for new features, pricing changes, and strategic investments.
• Recommend pricing strategies based on market conditions, competitive positioning, client behavior, funding economics, and financialobjectives.
• Partner with finance, treasury, marketing, and business leadership to review and approve rate changes, promotional offers, and pricing decisions.
• Monitor the relationship between client yield, spread revenue, balance retention, net flows, servicing costs, and overall profitability.
• Establish processes for responding to changes in interest rates, competitor pricing, client behavior, and market conditions.

Offer Design and Supporting Capabilities:

• Define the business requirements for a complete and competitive cash management experience.
• Determinethe featuresrequiredto support a healthy cash business, including FDIC-insured sweep capabilities, partner-bank capacity, liquidity, money movement, debit functionality, direct deposit, and other relevant cash services.
• Partner with digital product and technology teams to translate business strategy into client journeys, product requirements, and prioritized delivery plans.
• Evaluate trade-offs among revenue, client yield, convenience, liquidity, operational complexity, and cost.
• Ensurethe default cash position is clearly integrated into the broader brokerage account experience.

Partner and Vendor Management:

• Oversee the business relationship with clearing firms, sweep-program administrators, partner banks, and other external providers supporting the offering.
• Maintain sufficient partner-bank capacity and diversification to support client balances, deposit insuranceobjectives, liquidity needs, and business growth.
• Evaluate partner performance, economics, service levels, operational resilience, and strategic alignment.
• Lead commercial discussions and support contract negotiations in partnership with sourcing, legal, finance, and business leadership.
• Identifyand manage concentration, capacity, operational, reputational, and third-party risks.

Client Experience, Marketing, and Brand:

• Partner with marketing and digital teams to develop clear,accurate, and differentiated positioning for the offering.
• Ensure client communications clearly explain yield, liquidity, deposit insurance, program structure, eligibility, and relevant risks.
• Monitor client feedback, complaints, service interactions, and behavioral trends to identify opportunities for improvement.
• Balance revenueobjectiveswith client trust, competitive value, and the firm’s brand reputation.
• Develop retention strategies for periods of changing interest rates, increased competitor activity, or elevated client cash movement.

Risk, Controls, and Regulatory Oversight:

• Partner with legal, compliance, risk, and operations to ensure the offering meets applicable brokerage, banking, disclosure, and supervisory requirements.
• Ensureappropriate controlsexist for rate changes, bank allocation, client communications, liquidity, reconciliation, operational processing, and vendor oversight.
• Participate in governance and approval processes for new features, material pricing changes, promotions, and external partnerships.
• Proactivelyidentifyand address regulatory, conduct, operational, reputational, and financial risks.

Performance Management and Executive Reporting:

• Define the key performance indicators used to evaluate the health and effectiveness of the offering.
• Develop regular reporting for business and executive leadership on financial results, client outcomes, competitive positioning, operational performance, and emerging risks.
• Use performance data and client insights to recommend investments, pricing changes, feature enhancements, and growth opportunities.
• Maintain clear accountability for offer-level results and corrective actions when performance falls below expectations.

Qualifications
Required:

We value your goals and needs, at work and in life. As an associate, you’ll be supported with resources, benefits, and work-life balance so you can thrive in ways that matter to you.  

Featured employee benefits to enrich your life:

• Competitive compensation 

• Annual bonus eligibility 

• A generous retirement plan 

• Hybrid work schedule 

• Health and wellness benefits, including online therapy 

• Paid time off for vacation, illness, medical appointments, and volunteering days 

• Family care resources, including fertility and adoption benefits 

Learn more about our benefits.