Apple Support Specialist
About the job
- Advanced knowledge of Macintosh, macOS Server, operating system installation, macOS configuration and troubleshooting, Apple Remote Desktop, cloning macOS desktops, and other Apple end-user products and support elements.
- Experience with basic computer hardware repair.
- Apple certifications at the operating-system level and, at minimum, the hardware level.
- Excellent verbal and written communication skills for working in a customer-service environment.
- Ability to travel to and from client sites.
- Apple Macintosh experience and certifications are required for consideration.
- Accept and respond to end-user support tickets and projects according to client contracts, processes, and policies within the appropriate contracted timeframes.
- Provide onsite and remote desktop support for OS X clients from versions 10.4 through 10.9.
- Set up user accounts using local, Open Directory, and Active Directory.
- Migrate user data from one system to another.
- Image Macs using NetBoot, NetImage, or a similar product such as Casper.
- Keep clients up to date using Apple Remote Desktop and FileWave.
- Perform basic hardware repairs, including hard-drive and memory upgrades.
- Report to clients daily.
- Track time and job notes in the job-ticketing system and time-tracking software.
- A bachelor's degree in an information-technology-related field.
About the company
Detroit IT provides IT services to businesses in Metro Detroit and Southeastern Michigan, including Exchange server support, Office 365 migrations, remote support, a staffed Helpdesk, managed IT services, and consulting. It operates by remotely monitoring and managing clients’ IT, offering a helpdesk for issues, and handling migrations and ongoing support. Its local Detroit focus combined with a full helpdesk and broad service range sets it apart, offering both reactive support and proactive managed IT and consulting for local businesses. The goal is to help local businesses run reliably through practical, hands-on IT support and management.
Company Size
1-10
Company Stage
N/A
Total Funding
N/A
Headquarters
Detroit, Michigan
Founded
2001
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Simplify's Take
What believers are saying
- Detroit IT's website updated August 14, 2026, signaling active operations and maintenance.
- Office 365 migrations and remote support remain recurring needs for Metro Detroit businesses.
- The company advertises unlimited remote and onsite support, improving retention and contract stickiness.
What critics are saying
- Axle of Dearborn's 2021 lawsuit alleged hacking, extortion, and RICO against Detroit IT.
- That litigation remains discoverable baggage through 2026, complicating enterprise sales and recruiting.
- Microsoft and large MSPs commoditize migrations, squeezing margins before Detroit IT differentiates operationally.
What makes Detroit IT unique
- Detroit IT rebranded from Enlighten Technologies, sharpening its local MSP identity in 2026.
- Detroit IT runs a 24/7/365 certified help desk, uncommon for regional MSPs.
- Detroit IT combines Exchange, Office 365, cabling, consulting, and on-site support.
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Benefits
Health Insurance
Dental Insurance
Life Insurance
401(k) Retirement Plan