RevCycle

Provides end-to-end healthcare revenue cycle management

Healthcare Customer Service Representative

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timeMarshfield, WI, USANo salary listedRemote

About the Job

Requirements

Ability to handle patient, law-office, insurance-company, and other outside-facility inquiries regarding complex billing and insurance issues.
Ability to answer complex questions involving deductibles, coinsurance, copayments, denials, charge disputes, claim resubmissions, eligibility, and coding disputes.
Ability to review financial information and recommend payment options or assistance programs according to client guidelines.
Ability to handle common and challenging consumer objections and concerns.
Ability to discuss payment resources with consumers and make necessary referrals to the client.
Ability to use required scripts and guidelines to maximize potential recovery on each call.
Working understanding of account requirements and the ability to use relevant documentation and resources.
Ability to document accounts, including notes and codes, accurately and independently with minimal assistance.
Ability to work effectively within internal and client systems.
Ability to follow company and client policies, procedures, and applicable laws.
Ability to meet performance indicators for calls handled per hour, successful payment resolution, and call quality.

Responsibilities

Deliver consistent customer experiences by understanding and resolving requests with patience, empathy, compassion, and sincerity through inbound and outbound calls and written communication.
Manage inquiries and concerns related to billing and insurance, offer payment options, and facilitate payment processing.
Take calls from patients, law offices, insurance companies, and other outside facilities to resolve complex billing and insurance issues.
Make outbound calls and take inbound calls from patients to resolve account balances that may be aging but have not been sent for collections.
Review financial information and recommend payment options or assistance programs in accordance with client guidelines.
Discuss payment resources with consumers and make referrals to the client as needed.
Use required scripts and navigate guidelines to maximize potential recovery on each call.
Maintain a working understanding of account requirements and use related documentation and resources.
Document accounts, including notes and codes, accurately and independently with minimal assistance.
Work within internal and client systems.
Follow company and client policies, procedures, and applicable laws.
Perform other duties and responsibilities as assigned based on business needs.

Desired Qualifications

EPIC experience is preferred but not required.

RevCycle is growing, and we’re excited to welcome new team members! With over 30 years in business, we focus on developing our employees and helping them reach their full potential. Work from home or from our Marshfield, WI office.

Our next training class is expected to start in early 2027. Apply now to be among the first candidates considered!

EPIC experience is preferred but not required.

Position Summary:

Delivers exceptional and consistent customer experiences by demonstrating excellence in understanding and resolving requests with patience, empathy, compassion, and sincerity. Handles customer inquiries through inbound and outbound calls as well as written communication.
This position exists to effectively manage inquiries and concerns related to billing and insurance with the goal of offering payment options and facilitating the processing of payments. Customer Service Representatives will work in a company office or home office environment. They will operate with minimal management guidance to exceed Key Performance Indicators (number of calls handled/hr., successful payment resolution, and call quality). This role is expected to follow company and client policies, procedures, and applicable laws.

Essential Duties and Responsibilities:

Take calls from patients, law offices, insurance companies, and other outside facilities to resolve complex billing and insurance issues
Make outbound calls and take inbound calls from patients to resolve balances on accounts with a status that may be aging but has not been sent for collections
Answers complex billing and insurance questions (i.e. deductibles, co-insurance, co-pays, complex denials and charge disputes, claim resubmissions, eligibility issues, and coding disputes)
Reviews financial information and recommends payment options and/or assistance programs in accordance with client guidelines
Manages both common and challenging objections and concerns from consumers
Discusses and helps consumer think through payment resources and makes necessary referrals to the client
Uses required scripts/verbatims, skillfully navigating guidelines to maximize potential recovery on each call
Maintains working understanding of account requirements, leveraging related documentation and resources as needed
Independently and efficiently performs account documentation including notes and codes, making few errors, requiring minimal assistance
Skillfully works within both internal and client systems
Adheres to company Core Values and Strategic Anchors
May learn and perform other duties and responsibilities as assigned based on business needs

About the Company

RevCycle

Provides end-to-end healthcare revenue cycle management

RevCycle, Inc. provides end-to-end revenue cycle management for healthcare providers, handling pre-registration, patient billing, collections, and back-end debt recovery under a single vendor. Its offerings include Extended Business Office services, patient billing, third-party collections, denial management, and consulting, plus system-wide Combined Guarantor Statements that consolidate bills across different hospital systems like MEDITECH, Cerner, and EPIC. The company differentiates itself through its long history in healthcare RCM, a unified suite of services, cross-system integrations, and a performance guarantee that pays the difference if it cannot beat a competing agency’s netback. Its goal is to optimize a healthcare provider’s revenue cycle to maximize revenue, reduce bad debt, and allow clinicians to focus on patient care.

Company size: 11-50
Company stage: Not listed
Total funding: Not listed
Headquarters: Marshfield, WI
Founded: 2018

Recently Posted Jobs

Explore more opportunities at RevCycle

See more jobs