National Information Solutions Cooperative

SaaS provider for utilities and broadband

Technical Intern - IT, Services

IT Service Desk & End User SupportUpdated on Nov 7

Internship · Summer 2027Lake St Louis, MO, USANo salary listedIn-person

About the Job

Requirements

A high school diploma or equivalent is required.
The candidate must be pursuing an Associate or Bachelor's degree in information technology or a related field.
Related coursework and general understanding of Windows desktop operating systems are required.
Related coursework and general understanding of Linux and Windows servers and operating systems are required.
Related coursework and general understanding of TCP/IP networks are required.
The candidate must have strong customer orientation.
The candidate must have problem-solving skills and attention to detail.
The candidate must have verbal, written, interpersonal, and communication skills.
The candidate must be able to work independently and in a team environment.
The candidate must be able to adapt effectively to change.
The candidate must be able to interact positively with internal and external contacts.
The candidate must be able to convey technical solutions to technical and non-technical users.
The candidate must maintain professionalism, ethical behavior, and confidentiality.
The candidate must be able to see and communicate, maintain a stationary position, move, and operate computer keyboards or office equipment.

Responsibilities

Troubleshoot and resolve Windows desktop operating system issues, including joining PCs to Windows domains, installing and troubleshooting NISC software on customer PCs, removing viruses or spyware, and using remote connectivity tools such as Remote Desktop to assist with support items.
Create and test printers on Windows and Linux servers.
Provide customer phone support in an Automatic Call Distribution environment.
Monitor Windows and Linux servers using Xymon monitoring tools.
Log support issues identified by Xymon and develop action plans for them.

About NISC

NISC develops and implements enterprise-level and customer-facing software solutions for over 1200+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry.

**Current applications submitted will be under consideration for Summer 2027 (May-August)**

Essential Functions

Troubleshoot and resolve Windows desktop operating system issues, including:
- Join PCs to Windows domains.
- Install and troubleshoot NISC software on customer PCs.
- Virus and/or spyware removal.
- Utilize remote connectivity tools such as Remote Desktop to assist with support items.
Create and test printers on Windows and Linux servers.
Provide customer phone support as part of an ACD (Automatic Call Distribution) environment.
Monitor Windows and Linux servers via Xymon monitoring tools.
Log and develop action plans for support issues identified by Xymon.

Knowledge, Skills, and Abilities

Strong customer orientation.
Related coursework and general understanding of Windows desktop operating systems.
Related coursework and general understanding of Linux and Windows servers and operating systems.
Related coursework and general understanding of TCP/IP networks
Strong problem-solving skills and attention to detail.
Strong verbal and written, interpersonal, and communication skills.
Ability to work independently, as well as in a team environment.
Ability to effectively adapt to change.
Ability to interact in a positive manner with internal and external contacts.
Ability to convey technical solutions to both technical and non-technical users.
Ability to maintain the highest level of professionalism, ethical behavior, and confidentiality.
Commitment to NISC's Statement of Shared Values.

Desired Education and/or Certification(s)

High School diploma or equivalency required
Pursuing an Associate or Bachelor’s Degree in information technology or a related field

Minimum Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential functions of this position, employees must be able to see and communicate. Employees are regularly required to maintain a stationary position, move, and operate computer keyboards or office equipment.

Disclaimer

Management may modify this job description by assigning or reassigning duties and responsibilities at any time.

About the Company

National Information Solutions Cooperative

SaaS provider for utilities and broadband

National Information Solutions Cooperative (NISC) provides software-as-a-service (SaaS) solutions for broadband and utility industries. Its products include capital credit management, consumer analytics, asset and ticket management, and service provisioning, which help clients manage workforce, streamline dispatch, and share detailed energy usage data with customers to help lower bills. Unlike general software vendors, NISC differentiates itself with a long track record (over 50 years), a comprehensive, integrated suite tailored to electric cooperatives, telecoms, and municipalities, and strong customer support centered on improving customer engagement and service efficiency. The company’s goal is to maximize its clients’ ROI by delivering reliable software, ongoing updates, training, and implementation support that enhance operational performance and customer satisfaction.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Lake St Louis, MO
Founded: 2000

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