Payroll Specialist - Global Payroll

About You:

• Maintain the highest level of confidentiality and privacy pertaining to all employee and payroll records and any shared internal communications
• Ability to work collaboratively with key stakeholders to produce innovative solutions
• Excellent interpersonal, time management, and communication skills
• Ability to work with a sense of urgency within a fast paced and demanding work environment
• Highly organized with a high degree of attention to detail
• Experience with Oracle HRIS (EBS)
• Proficient in MS Office (Word, Excel, PowerPoint)
• 7-9 years’ experience working within an Human Resources group or as an admin assistant (grade 7)
• Graduate or post graduate from a recognized university
• 6-8 years experience in HR reporting / MIS
• Sound knowledge of HR and Payroll processes.
• Experience of data handling, interpretation and input is must
• Experience of presenting accurate data analysis and reports for internal/external stakeholders
• Attention to detail and accuracy;
• Strong organizational, administrative and analytical skills;
• Ability to be flexible, resilient, and multitasking and prioritise effectively with shifting priorities and timeframes;
• Ability to work independently;
• Computer proficiency, demonstrated competence in Word, PowerPoint, Visio, Excel and SharePoint.

Core Skills and Behaviors You’ll Bring:

Building Future Readiness – Demonstrates resilience by adapting well to change and is committed to improving knowledge and skills for the future.

Delivering Client Excellence – Partners with internal and external clients to understand needs, develop solutions and deliver an excellent client experience.

Problem Solving & Decision Making – Demonstrates Data Literacy to analyze issues, identify practical solutions, and make informed decisions while taking responsibility for outcomes.

Building Relationships – Builds trusted relationships in an inclusive way. Positively influences outcomes while strengthening working relationships.

Emotional Intelligence – Demonstrates self-awareness in identifying emotions, understanding triggers, and choosing appropriate behavior for the circumstance. Recognizes when biases may be impacting decisions. Seeks to understand and empathizes with others’ emotions and perspectives.

Managing Risk – Commits to protecting Citco by being aware of internal and external risks, thinking ahead to understand how those risks could affect people, processes or outcomes. Takes proactive steps using sound judgement to support safe and effective decision making. Values and promotes a strong risk culture.

AI & Digital Literacy – Demonstrated ability to leverage AI-powered tools and evolving digital technologies to enhance productivity, efficiency, and quality of work

Leadership Skills and Behaviors You’ll Bring:

Strategic Thinking – Develops forward-looking strategies for growth by identifying market trends and transformation opportunities. Drives innovation by challenging conventions, fostering creativity, and translating insights into impactful strategies that position Citco for sustainable success.

Distributing Leadership – Lets go of control and decision-making power to create space and opportunity for others to take on responsibility. Selects the right people and creates a supportive environment for leadership growth. Creates a culture where influence is valued over authority, with a strong emphasis on diverse experience.

People Experience – Shapes exceptional people experiences through empathetic leadership, creating a culture where people feel valued by building a people first, high performing culture through coaching, care and development – enabling individual success and driving business growth.

Learn more about Citco's expected skills, behaviors, and the hiring process at Careers FAQ

Our Benefits

Your well being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.

Your Role:

• Ensure quality and timely HR shared services delivery to the organization and respective HR teams
• Ensure service levels are adhered for offer letter generation and onboarding processes, with quality being of utmost importance
• Ensure timely maintenance of employee records / documents in electronic format and undertake regular audits of personal files to ensure upkeep of personal documents
• Support, implement and modify HR onboarding processes to align with the employee journey
• You may be required to execute additional tasks to provide a seamless experience to the candidates during the on-boarding process
• Act as a change agent to drive process improvements with design thinking
• Review and implement processes and procedures to ensure operational compliance with local regulations and regulatory requirements
• Be part of the team responsible for global background screening for offered candidates / additional screening for Citco employees
• Ensure quality and timely completion of screening activity prior to start date of the offered candidates.
• Liaison with screening agencies and regional HRBP’s for resolution of discrepancies to complete the screening process.
• Ensure duly completed screening reports are stored in the employee personal file in electronic format
• Provide regular updates and reports to the senior management
• Undertake regular audits of personal files to ensure upkeep of personal documents
• Be responsible for validation on the invoices raised by screening agencies
• Support, implement and modify HR onboarding processes to align with the employee journey
• Review and implement processes and procedures to ensure operational compliance with local regulations and regulatory requirements
• Part of the Talent Advisory Team under the HR Shared Services
• Responsible for managing HR processes from advisory and administrative perspective for employees globally for processes like Probation, Performance Management to name a few
• Front end employees’ queries on HR processes
• Use Human Resources Information Systems to ensure employee records are updated, where required and are kept confidential
• Adhere to the laid SLAs for each of the processes
• Liaise with HR Business Partners of all locations, as and when required
• Undertake regular audits of the work assigned to you to ensure accuracy and completeness
• Follow processes and procedures to ensure operational compliance with local regulations and regulatory requirements
• Collate and analyze data to develop reports, templates, dashboards, score cards and metrics to provide management with accurate insight
• Create and deliver the monthly HR Management Information report using a variety of HR systems
• Periodic data validation from multiple HR systems to ensure consistent, accurate and timely HR Management Information
• Work with the HR team in the implementation of a new HR system
• Support the configuration of a packaged HR solution, working closely with the third-party provider
• Perform review of testing scenarios and undertake User Acceptance Testing in partnership with other stakeholders
• Map, document and maintain process documents related to Management Information analysis
• Maintain the integrity of data on the HR Systems, managing activities to identify and resolve data inaccuracies and inadequacies, putting in place preventative measures as necessary.
• Provide support to HR users to improve data integrity on HR systems
• Support with HR training and communication to end users on maintaining data accuracy and availability