CX Strategy & Enablement Analyst

Who We Are:

Every transaction matters. Every Canadian matters. At Interac, we protect both — driving trust, security, and inclusion, so our digital economy thrives.
 
Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection. Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day — across both digital and physical environments.

As the backbone of Canada’s financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions. Consistently ranked as Canada’s most reputable financial technology brand, Interac is deeply embedded in the daily lives of Canadians.

Who You Will Work With:

As the CX Strategy & Enablement, Analyst, you will support the delivery of Interac’s Client Experience and CRM & Sales Enablement programs within the Client Strategy team. Reporting to the Leader, CX Strategy & Enablement, you will work across client feedback, insights, CRM, reporting, sales enablement and program operations to help strengthen how Interac understands, serves and engages its clients.

This role is ideal for someone early in their career who is analytical, detail-oriented and comfortable working across data, process and technology. You will support both the Lead, Client Experience and Lead, CRM & Sales Enablement, helping turn client and commercial needs into practical insights, tools, processes and improvements.

What You Will Do:  ​

• CX Program & Insights Support: Support client feedback programs, CX measurement and insight development, helping translate feedback into actionable improvements and track progress against identified actions.

• CX & CRM Platform Support: Support administration and operations across Salesforce and Qualtrics, including user support, access, reporting, dashboards, data quality, platform maintenance and basic troubleshooting.

• Survey & Feedback Programs: Build, test and maintain surveys and feedback programs, including Voice of Client, Voice of Shareholder and other experience measures across key client journeys.

• Reporting & Analysis: Analyze CX and CRM data to identify trends, risks and opportunities, and develop recurring and ad hoc reporting that supports client and commercial decision-making.

• CRM & Sales Enablement: Support CRM processes, user adoption, training and sales enablement initiatives that improve how commercial teams use Salesforce and related tools.

• Enhancements & Testing: Support requirements gathering, intake, testing and release activities for CX and CRM platform enhancements, working with Technology and delivery partners.

• Process & Experience Improvement: Support journey mapping, experience assessments, process documentation and improvements across client and sales workflows.

• AI & Digital Enablement: Support the testing and adoption of AI and automation capabilities across CX, CRM and sales enablement to improve insights, efficiency and user experience.

What You Bring: 

• 3+ years of experience in client experience, CRM, sales enablement, customer insights, business analysis or a related role.

• Experience with or exposure to Salesforce, Qualtrics or similar CRM/CX platforms, including reporting, dashboards, data management or user support.

• Strong analytical skills with the ability to translate data and feedback into clear insights.

• Experience supporting business requirements, testing, process documentation or technology-enabled initiatives.

• Strong written and verbal communication skills, including developing reports, presentations and enablement materials.

• Strong organization and attention to detail, with the ability to support multiple programs and priorities.

• Interest in AI, automation and emerging technologies that improve client experience and commercial effectiveness.

• Experience in payments, financial services, technology or consulting is an asset.
• Eligibility to work for Interac Corp. in Canada in a full-time capacity.   

What We’re Offering: 

The hiring range for this position is is $58,000 – $82,500., and you will also be eligible for our short-term incentive plan. The exact amount will depend on factors such as skills, experience, and job-related knowledge, but Interac’s commitment goes beyond compensation. Our Total Rewards package is designed to support your well-being and future, and includes: 

• Generous vacation and wellness days to help you recharge 
• Comprehensive employer-paid benefits coverage for peace of mind 
• Market-leading employer-funded RRSP program to invest in your future 
• Flexible hybrid work model for better work-life balance 
• Access to a free and confidential 24/7 employee & family assistance program to offer support for you and your immediate family 
• Pregnancy and parental leave top-up to support growing families 
• Charitable donation matching with United Way to amplify your impact

Why Join Us?

At Interac, the impact we make, and the people who drive it, is profound. When you become part of our team, you’re joining a purpose-driven organization that’s shaping the future of digital finance in Canada. Here’s what you can expect:

• Investing in the Future – Help us unlock digital prosperity for all Canadians.

• Innovative Thinking – Collaborate on products, practices, and platforms that redefine what’s possible.

• Inclusive Culture – Be empowered to bring your whole self to work and realize your full potential.

• Inspiring Community – Work in an ecosystem where we lift each other up and rise together.

• Intentional Support – Enjoy flexible, supportive offerings that prioritize your total wellness.

Additional Pre-Employment Requirements:

To ensure the integrity of our organization, successful candidates will be required to complete background checks, which may include, Canadian Criminal Credit Check, Canadian ID Cross-Check, Public Safety Verification, 5-year Employment Verification, Education Verification, Credit Check, and Social Media Check.

Equal Opportunity Employer

Interac is also an equal opportunity employer committed to fostering a diverse and inclusive workplace. We believe that innovation thrives when people from different backgrounds, experiences, and perspectives come together. That’s why we are committed to providing fair and equitable employment opportunities for all individuals, without discrimination based on race, color, ancestry, ethnic origin, place of origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other characteristic protected by applicable law.

If you require accommodation during any stage of the application or recruitment process, please contact us at [email protected]. We will work with you to meet your needs.

Please be aware that certain individuals are misusing Interac Corp.’s name and logo to promote fictitious employment opportunities. Interac Corp. never requests, solicits, or accepts any form of payment in exchange for employment. Any such offers are fraudulent and should be disregarded. Interac Corp. assumes no liability for any claims, losses, damages, expenses, or inconveniences arising from or related to these fraudulent activities. Such communications do not constitute an offer or representation by Interac Corp. or its subsidiaries and affiliates.