Career Area:

Technology, Digital and Data

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you’re joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don’t just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

What does it mean to live the Caterpillar Experience? 

It means you play a part in building a better world. You contribute to a winning culture—a spirit of accountability—that has driven change on every continent for more than 90 years. To work with us is a commitment to improve sustainability, invent for the digital age and innovate in order to bring solutions to millions of people.  Sure, you work for Caterpillar. But more importantly, you work for the good of your career, your family, your community, and your world.

Job Summary:

Caterpillar’s Information Technology (IT) organization is looking for a Service Delivery Manager to lead the Supplier Relationship Management Program (SRMP) within Caterpillar IT and lead key vendor management activities for specific Caterpillar IT departments.  This position is part of the Vendor Management Office (VMO) and supports IT service owners to deliver the best value third party IT products, services and solutions through improved vendor performance, optimized vendor relationships, contract management and risk management. 
 

What You Will Do:

• Drive SRMP strategic roadmap based on business needs/objectives.

• Develop and refine vendor/supplier segmentation frameworks for classifying and prioritizing vendors.

• Performance metrics/IT controls/SLA/KPI guidelines

• Facilitate quarterly business review meetings between vendors and business/service owners to optimize value, performance and strategic alignment. 

• Develop and implement supplier performance evaluation metrics.  Provide contractual expertise in outlining KPIs, deliverable-based milestones and legal ease that protects the best interests of Caterpillar.

• Collaborate with business/service owners throughout the contract lifecycle to accurately develop contract forecasts and oversee processing of purchase requests for third-party IT spend.

• Coordinate with Indirect Procurement, business owners and other key functions on sourcing methods, vendor evaluation & selection, negotiating and contract development / management.

• Engage with business/service owners and vendors to support resolution of high complexity disputes, and other matters requiring a balance of assertiveness, tact, business acumen, and diplomacy.

• Lead and mentor team members, fostering a collaborative and high-performing team.

What You Have:

• Vendor Management: Knowledge of vendor management methodologies, technologies and processes; ability to gain increased value and excellent services from vendors, as well as costs control and risk mitigation throughout the deal life cycle.

• Relationship Management: Extensive knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.  Experience overseeing key client reviews to assure service and relationship satisfaction.

• Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors in a constructive and collaborative manner.

• Contracts Review: Knowledge of the contractual and legal matters related to expenditures (consulting services, maintenance, agreements, outsourcing, etc.); ability to evaluate, interpret and improve the language used in contractual agreements.  Consult on evaluating and managing contracts in the industry and marketplace.

• Stakeholder Management: Proven ability to systematically identify stakeholders, analyze their needs and expectations, and implement various tasks to engage with them.

• Effective Communications: Strong written and verbal communicator; Adapts documents and presentations for the intended audience.

What You Will Get:

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.

Here you earn more than just an hourly wage, because we value your performance, we offer a total rewards package that provides day one benefits (medical, dental, vision, RX, and 401K) along with the potential of an annual bonus.

Additional benefits include paid vacation days and paid holidays (prorated based upon hire date).

Additional Info:

• The ideal location for this role is East Peoria-IL, Dallas-TX, Nashville-TN

• MUST BE WILLING TO RELOCATE TO THIS LOCATION AND Work out of the office 3 times a week.

• This position may require 10% travel.

• Sponsorship is not available including OPT, H4-EAD.  Must be US Citizen or Green Card holder.

About Caterpillar -

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Summary Pay Range:

$144,960.00 - $217,320.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar. 

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Relocation is available for this position.Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.

Posting Dates:

February 21, 2025 - March 2, 2025

Any offer of employment is conditioned upon the successful completion of a drug screen.

EEO/AA Employer.  All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

Not ready to apply? Join our Talent Community.