Head of Transfer Agency - Traditional, Ireland, Pcf, Managing Director

Who we are looking for:

State Street is seeking a Head of Transfer Agency (PCF 33) for State Street Fund Services (Ireland) Limited, within our Traditional Business, responsible for teams in both Dublin and Kilkenny.

Reporting to both the Global Head of Transfer Agency and the Chief Operating Officer  of State Street Fund Services (Ireland) Limited (PCF-42)/Head of Global Delivery Ireland , the successful candidate will be required to demonstrate exemplary leadership skills, a comprehensive knowledge of relevant Transfer Agency product and operational workflows and risks to provide effective management of Transfer Agency for the firm. The role has a significant strategic impact to Global Transfer Agency and is also accountable for the client experience.

What you will be responsible for:

As PCF-33 Head of Transfer Agency you will be responsible for:

• Ownership of the design and execution of the Ireland TA strategy
• Accountable for the operational service delivery and the client experience.  Ensure day to day service delivery and operational risk management across Transfer Agency. 
• Governance of the TA risk profile including ensuring TA meets all Regulatory requirements.  Demonstrate a ‘Risk Excellence’ culture by establishing the tone at the top and drive a culture of Risk Excellence across Transfer Agency teams.
• Leadership and culture of the TA group in Ireland with a focus on employee engagement and the development and retention of talent
• Driving the technology strategy and execution of TA strategic plans
• Driving a culture of innovation and transformation throughout the team.
• Partner with Sales, Relationship & Product teams to support management of key client relationships and service delivery, and new business opportunities
• Identify operational risk and formulate solutions to mitigate risk.
• Develop leaders and create sustainable succession plans for self and direct reports

• This role is a PCF 33 (Head of Transfer Agency) position. Approval from the Central Bank of Ireland will be required prior to taking up the role.

It is a condition of the PCF-33 Head of Transfer Agency Ireland role that you comply with the Central Bank of Ireland regulatory requirements that are applicable to the role, namely:

• requirements as to your fitness and probity, in accordance with section 21(1) of the Central Bank Reform Act 2010).
• requirements in relation to the Common Conduct Standards under the Individual Accountability Framework, given effect by the Central Bank (Individual Accountability Framework) Act 2023
• requirements of the Additional Conduct Standards under the Individual Accountability Framework, given effect by the Central Bank (Individual Accountability Framework) Act 2023

What we value:

At an MD level we require senior leadership and advanced skills in areas such as:

• Outstanding Product/Service knowledge in Transfer Agency (particular Non Alternatives)/Fund Administration
• Project management and analytical and strategic thinking
• Effective policies and procedures control – with a concern for quality
• Demonstrated problem solving, decision-making and negotiation skills.
• Proven ability to influence others and to promote teamwork across different organizations
• Team player, ability to build consensus and to motivate others.
• Ability to develop and maintain business relationships within the business unit and cross locations
• Display a strong understanding of the corporate workings of a global service
• Working successfully in a matrixed environment. Effectively manage multiple stakeholders, determine highest priorities for the organization, identify and resolve contention between directives.
• Proven leadership skills as well as managing and developing a high performing operation team.
• Proven track record of achieving/exceeding financial goals.
• Experience with change management programs in sponsorship, leadership roles. Demonstrated ability to execute and deliver targeted outcomes.

The candidate for the Head of Transfer Agency Ireland role will possess and/or be able to demonstrate:

• A proven track record at a senior level of running operations team.
• 15 years plus working experience in Transfer Agency and/or Fund Administrations
• Technical knowledge of Transfer Agency activities and associated regulations.
• Enterprise leadership skills managing client service delivery and business growth.
• Experience interfacing at a senior level with clients, service providers and regulators.
• Strong team leadership, coaching, mentoring, communication and presentation skills
• Focus on talent management, optimizing technology and managing operational risk
• Energy, enthusiasm and an obsession with service quality and delivering to our clients
• An ability to think strategically, managing complexity, change and multiple priorities
• A relevant graduate degree or masters qualification that can be leveraged in this role

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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