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Veolia

Water, waste, and energy services provider

Operations Analyst

Field ServiceUpdated on Nov 11
Full-timeScunthorpe, UKNo salary listedIn-person

About the Job

Requirements

  • A Chemistry, Chemical Engineering, or equivalent scientific degree qualification is required.
  • Solid experience working within the UK Water Treatment Industry is required.
  • Experience working with cooling towers, closed systems, and Legionella is required.
  • A full valid driving license for use in the UK is required.

Responsibilities

  • Ensure work is undertaken safely and complies with internal, legislative, and customer environmental, health, and safety requirements and policies.
  • Complete Legionella sampling to best practice and use internal systems to document and monitor Legionella-related work; complete Legionella training every three years.
  • Independently follow and document the Legionella positive response process.
  • Carry out the LCA audit checklist on EVS suppliers across the area, including sites not assigned to.
  • Use the QEHS Gensuite system and associated tools to manage QEHS documentation and material, including RAMS and concern reports, and lead the Management of Change process.
  • Plan compliance calendar tasks and inspection tool audits, ensuring evidence is gathered.
  • Use shared drives for external and internal sharing and document management.
  • Complete SharePoint audits at sites in the area, identify gaps, and ensure clear deadlines are set to address findings.
  • Ensure colleagues and customers have correct SharePoint access and permissions.
  • Undertake Point of Work Risk Assessments where appropriate.
  • Carry out operational safety visits and verify audits performed by Operational Analysts.
  • Champion Water Tech Inclusion and Diversity objectives and wellbeing initiatives.
  • Understand each assigned customer site's commercial agreement and inform the Account Manager of requested scope changes or overconsumption to maintain profitability.
  • Work with Account Managers to meet profitability and productivity plans defined by the Sales Director.
  • Inform the Account Manager of customer contact changes.
  • Identify upgrade opportunities for the Account Manager, including chemical dosing equipment, training, analytical services, and increased scope of supply.
  • Generate quotes for SAP items and liaise with customers regarding fulfilment and delivery.
  • Identify margin improvements for Account Managers to pursue.
  • Identify value-generation proposal opportunities and work with Account Managers to facilitate and finalise them.
  • Complete required training within the desired timeframe and undertake additional self-directed learning.
  • Ensure the Account Manager has defined a service plan.
  • Optimise service activities at assigned customers to maximise productivity and profitability.
  • Assist the Operations Leader in providing adequate holiday cover.
  • Execute the service plan, which includes at minimum the scope of supply of services, time and products, treatment limits, performance expectations, and KPIs.
  • Communicate basic technical concepts to customers and seek help to develop solutions.
  • Communicate professionally and promptly with customers and the wider Water Tech team, and raise issues with Operations Leaders and Commercial colleagues as needed.
  • Complete and submit Consultant Service Reports within agreed timescales, ensuring each report details observations, consequences, and actions for the customer's attention.
  • Provide feedback on operational and technical aspects in customer technical review meetings.
  • Schedule and plan monthly site visits efficiently, keep Outlook reflective of plans, and provide Operations Leaders with scheduling visibility.
  • Ensure safe chemical delivery and storage procedures are followed through awareness of and engagement with RAMS, policies, and procedures.
  • Compile operations manuals for customer sites and audit manuals for other local sites with support from the Operations Team.
  • Calibrate personal and onsite equipment and generate calibration certificates as required.
  • Perform specialised maintenance on proprietary and third-party technology and equipment.
  • Operate dosing pumps, change dosing rates based on onsite test results, and safely repair dosing pump faults.
  • Independently diagnose onsite issues and escalate or rectify them as required.
  • Liaise with Chemfeed regarding potential software upgrades for current onsite equipment.
  • Diagnose and rectify warning and error messages on control equipment.
  • Use the Water Tech InSight digital data visualisation platform to generate Consultant Service Reports, manage trends and alarms, track inventory, add parameters and assets, and escalate issues as needed.
  • Install and set up tank level sensors and connect them to remote tank monitoring.
  • Drive digital projects across the local area.
  • Review alarm limits with the product applications specialist, Account Manager, and customers.
  • Troubleshoot and rectify connection issues with VWTS monitoring equipment.
  • Create new InSight accounts and add assets and parameters with correct control ranges.

Desired Qualifications

  • A Science or Engineering degree is preferred.

About the Company

Veolia

Water, waste, and energy services provider

Generating company summary.

Company size
10,001+
Company stage
IPO
Headquarters
Aubervilliers, France
Founded
1853

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