O

Opus

Mobile-first training platform for frontline workers

Enterprise Account Director

Full-Time
No salary listed
Senior
Pennsylvania, USA+7 moreMore locations: California, USA | Texas, USA | Florida, USA | New York, NY, USA | North Carolina, USA | New Jersey, USA | Indiana, USA
Remote
Sales & Account ManagementAccount Management

About the job

Requirements
  • At least 5 years of experience in B2B software-as-a-service Customer Success, Implementation, Strategic Account Management, Enterprise Account Management, or a similar customer-facing role.
  • Experience owning relationships with complex, multi-stakeholder enterprise customers.
  • Experience managing renewals, mitigating churn risk, and identifying expansion opportunities.
  • Experience working with multi-unit restaurant, hospitality, retail, fitness, or other frontline-heavy organizations.
  • Strong written communication and executive-level verbal communication skills.
  • Ability to manage multiple high-value accounts while remaining organized and detail-oriented.
  • Ability to partner with Sales on account strategy and solutioning for complex deals.
  • High proficiency using artificial intelligence tools to improve productivity and decision quality.
Responsibilities
  • Own the overall post-sale relationship and outcomes for assigned enterprise accounts and pilots.
  • Ensure successful onboarding and implementation in partnership with Customer Success and Product Specialists.
  • Build and maintain senior stakeholder alignment, run recurring executive touchpoints, and drive consensus through change.
  • Build relationships with executive sponsors, operational leaders, administrators, managers, and other key stakeholders.
  • Build multi-threaded account relationships that are resilient and not dependent on a single point of contact.
  • Own outcome-driven, time-bound pilots with clear goals, milestones, stakeholder alignment, and conversion criteria.
  • Partner with Enterprise Sales Directors and Product Specialists on structured onboarding and rollout motions for complex, multi-unit enterprise customers.
  • Guide customers through core workflows so the product becomes part of how their teams operate.
  • Coordinate follow-through across Product, Support, Engineering, and Sales to deliver customer commitments.
  • Define and track enterprise success criteria, translating customer goals into measurable outcomes.
  • Lead executive-ready business reviews to discuss progress, opportunities, account health, outcomes, roadmap, and next-quarter priorities.
  • Proactively manage risk and complex stakeholder dynamics, surface issues early, and lead escalations to resolution.
  • Monitor account health, usage data, stakeholder engagement, manager participation, and program outcomes.
  • Turn customer signals into a clear point of view, action plan, and communication strategy.
  • Own renewal strategy and execution, including timelines, mutual close plans, stakeholder mapping, and risk mitigation.
  • Own expansion strategy and execution from discovery through close.
  • Partner with Sales on pricing, terms, and strategic deal strategy, and represent the post-sale plan in commercial conversations.
  • Maintain accurate customer relationship management hygiene in Attio, including renewal health, pipeline, close dates, and next steps.
  • Share enterprise learnings and best practices to improve Customer Success processes, playbooks, and customer experience.
  • Build playbooks, templates, workflows, and customer-facing materials for a repeatable enterprise motion.
  • Surface customer insights and feedback to inform Product, Engineering, Marketing, and Sales priorities.
  • Collaborate with Enterprise Sales on pre-sales handoffs, account strategies, and customer context.
  • Collaborate with Marketing to showcase solution value and support new business opportunities.
  • Represent the company onsite or at events as needed.
Desired Qualifications
  • Familiarity with customer relationship management and customer engagement platforms such as Attio, Intercom, Notion, or similar tools.

About the company

O

Opus

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Website

Opus provides a mobile-first training platform for businesses with frontline workers, especially in hospitality and related industries. It enables managers to create, deliver, and track on-the-job training via a mobile app, supporting micro-learning and blended learning with media-rich, custom modules, checklists, and resource documents. A centralized dashboard gives managers granular, role-based access across brands, regions, and locations, plus real-time reporting and analytics on training completion and knowledge retention. The platform supports multilingual content to accommodate diverse workforces and can leverage off-the-shelf content from partners. Opus targets mid-to-large businesses such as multi-unit hospitality brands, restaurant groups, and manufacturing facilities, aiming to onboard staff faster, improve operational consistency, and reduce administrative workload for managers.

Company Size

51-200

Company Stage

Series A

Total Funding

$10.8M

Headquarters

New York City, New York

Founded

2016

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Simplify's Take

What believers are saying

  • Opus raised a $9 million Series B in March 2026, led by Bow Capital.
  • The company said it is profitable and grew customers and locations 116% in 2025.
  • Fast Company named Opus one of 2026's Most Innovative Companies after launching audits and recommendations.

What critics are saying

  • Axonify and eduMe target the same frontline buyer with stronger enterprise breadth.
  • Opus still depends on app adoption, while chat-native rivals bypass employee download friction.
  • A severe revenue concentration risk emerges if hospitality customers freeze spending after 2026 downturns.

What makes Opus unique

  • Opus pairs mobile-first training with task management for restaurants and multi-unit operators.
  • Ask Opus delivers role-specific answers mid-shift from company training materials.
  • Its multilingual, media-rich, blended learning fits frontline teams better than desktop LMSs.

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Benefits

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Parental Leave
  • Health Savings Account/Flexible Spending Account
  • Paid Vacation
  • Wellness Program
  • Phone/Internet Stipend
  • Commuter Benefits
  • Hybrid Work Options
  • Remote Work Options

Growth & Insights and Company News

Headcount

6 month growth

-1%

1 year growth

3%

2 year growth

1%
Associated Press
Oct 15th, 2026
72 multi-unit brands use Opus Agents in first week, with 100+ custom AI agents built

Opus Training, a training and operations platform for multi-unit businesses, has launched Opus Agents, AI assistants inside its dashboard that handle jobs such as onboarding, compliance and audit follow-up. It also released Opus MCP, which links Opus to assistants a team already uses, including Claude, ChatGPT, Google Gemini Enterprise and Microsoft Copilot Studio. Agents have been live for all admins since October 7. In the first six days, 72 customer companies used them, and 98 admins and managers made more than 1,000 requests. Customers built more than 100 custom agents, and 83% of agent-built courses that admins published went live within a day. Agents run on the user's own permissions. New content stays a draft until someone publishes it, and every change is recorded under the user's name. Opus works with more than 500 multi-unit service brands.

Opus
Jun 2nd, 2026
Opus Training named to Inc.'s 2026 Best Workplaces list.

Opus Training named to Inc.'s 2026 Best Workplaces list. Annual list recognizes the businesses that set the standard for workplace success and awards excellence in company culture "It's important to name what you mean when you talk about your culture. Opus' culture thrives on full ownership of the problem and the solution from everyone on the team." - Rachael Nemeth, Co-Founder and CEO Opus Training Opus Training, the training operations platform trusted by hundreds of multi-unit brands, is proud to share its been named to Inc. 2026 Best Workplaces list. The list, which can be found at Inc.com, honors American companies that have built exceptional workplaces and vibrant cultures that support their teams and businesses, whether in-person, remote, or hybrid. Opus' team includes remote employees and a NYC-based hybrid team. The award is the result of comprehensive measurement and evaluation of hundreds of applicants. The process involved a detailed employee survey conducted by Quantum Workplace, covering critical elements such as management effectiveness, perks, professional development, and overall company culture. Each company's benefits were also audited to determine the overall score. Opus is honored to be included among the 507 companies recognized this year. "Everyone says that culture is what sets their company apart, so I think it's important to name what you mean when you talk about your culture. Opus' culture thrives on full ownership of the problem and the solution from everyone on the team," said Rachael Nemeth, CEO and Co-Founder of Opus. "I'm grateful Opus is among Inc.'s Best Workplaces because this recognition highlights the strength of the culture we hold, which means a team full of owners that work together, build together and have each other's backs." Opus is the training operations platform built specifically for the service industry. In people-driven businesses, consistent brand experience depends on every employee knowing what good looks like and being supported to deliver it. Setting standards through initial training isn't enough. They have to be reinforced and continuously validated, because that's what actually produces consistent outcomes. Working across industries - including restaurants, hospitality, fitness and consumer services - Opus helps drive consistency through a platform that is simple and accessible enough for everyone in the business to use. That allows brands to scale their standards as fast as they scale their footprint. The Best Workplaces recognition comes after Opus recently announced Series B funding and was named one of Fast Company's Most Innovative Companies in 2026. "This year's Best Workplaces list goes beyond great company culture - it highlights companies making meaningful and sustained investment in their employees," says Bonny Ghosh, editorial director at Inc. "Even in a labor market that favors employers, these companies understand that an intentional and authentic commitment to their teams drives stronger employee retention, engagement, and ultimately, a stronger business overall." To view the full list of winners, visit Inc.com. June 2, 2026

Opus
Mar 24th, 2026
Opus Training named one of Fast Company's Most Innovative Companies of 2026.

Opus Training named one of Fast Company's Most Innovative Companies of 2026. Opus Training Opus joins companies like Google, Nvidia, Adidas, and Walmart as Fast Company announces organizations shaping the future of their industries NEW YORK - Opus, the training operations platform trusted by hundreds of multi-unit brands, has been named one Fast Company's World's Most Innovative Companies of 2026, which highlights organizations driving meaningful progress across industries and around the world. Opus and its team were recognized for transforming frontline training with a training operations platform built for the frontline, including innovations like Ask Opus, Guest Feedback Integration, and enhanced Task Management capabilities. Fast Company's Most Innovative Companies list recognizes organizations across sectors and regions through a highly competitive review process evaluating companies that are shaping industry and culture through innovation. "Over the past year, we've focused on one thing: Bringing training closer to the reality of frontline work," said Rachael Nemeth, CEO and co-founder of Opus. "For businesses to truly invest in their people, they have to see the impact in their operations first. Training needs to be continuous and embedded in the work, not something you complete once and move on from. And it has to respond to what's happening in the business. That's how deliver value and how you create opportunities for the people doing the work every day." Addressing critical challenges for restaurants and hospitality Opus' recognition comes as multi-unit operators rethink how training fits into their businesses. Frontline employees typically have less than an hour per month for formal training, yet are expected to deliver consistent performance across locations in increasingly complex operating environments. As a result, leading brands are moving away from static onboarding models toward systems that support continuous learning and performance in the flow of work. Opus is designed to meet these needs and over the past year introduced a range of capabilities designed specifically for that shift. Fast Company's award recognizes three core components of Opus' platform: * Ask Opus, which gives employees instant, role-specific answers sourced from company training materials, allowing teams to access knowledge in the moment rather than relying on memory. * Guest Feedback Integration, which connects customer feedback directly to training, enabling businesses to identify patterns and deploy targeted improvements across locations. * Enhanced Task Management capabilities, which link training to execution, helping operators reinforce standards and close performance gaps in real time. Delivering measurable impact across frontline operations. Together, these capabilities represent a shift from static training programs to a more dynamic, operational approach. Instead of separating training from day-to-day work, Opus enables businesses to continuously develop their teams in the flow of work and to adjust based on real conditions inside the business. This approach is delivering measurable results. Operators using Opus have reduced top guest issues by up to 60% within 30 days, accelerated new hire ramp time by more than 25%, and improved engagement across multilingual teams with training delivered in more than 100 languages. Opus continues to grow with brands across frontline industries, training more than 1 million frontline workers in the United States. A platform built from frontline experience. Opus is built on firsthand experience in restaurants and frontline industries. Nemeth co-founded the company after working in the service industry for years, including with Union Square Hospitality Group. She saw training systems that struggled to support the frontline workforce and didn't reflect the way people really worked. Dedicating the same resources typically invested in workers who sit at a desk, she believed, could unlock opportunity for the majority of the workforce who are in frontline roles. Opus' growth has also come as many businesses rethink the way training can work and drive efficiency. "For a long time, training has been treated as something you complete once and move on from, but that's not how frontline businesses actually operate," Nemeth said. "The reality is faster, more dynamic, and more demanding than that. Teams need to learn and improve in the flow of work and it needs to be connected to what's happening in the business and the outcomes operators care about." Opus serves restaurants, hospitality businesses and other frontline-heavy industries with a mobile first platform that delivers training, task management, and support in more than 100 languages. Its inclusion on Fast Company's list reflects growing pressure on operators to drive consistency, adapt quickly, and improve unit-level performance. By connecting training directly to operations, Opus helps organizations reduce turnover and build more consistent customer experiences at scale. About Opus Training. Opus is the leading training operations platform for multi-unit brands with frontline workforces, helping operators deliver consistent, engaging training that delivers measurable results. Trusted in thousands of locations across restaurants, retail, fitness, healthcare and consumer services, Opus customers include Smashburger, Craveworthy Brands, Let's Play Soccer, Shipley Do-Nuts, Sound Fun Entertainment, Big Chicken, York Building Services, Gordon Ramsay Group, Jose Andres Group and more. Learn more at opus.so. About Fast Company. Fast Company is the only media brand fully dedicated to the intersection of business, innovation, and design, engaging influential leaders, companies, and thinkers shaping the future of business. Headquartered in New York City, Fast Company is published by Mansueto Ventures, along with Inc. magazine. For more information, visit fastcompany.com. March 24, 2026

EIN Presswire
Feb 24th, 2026
Opus Training raises $9M Series B to scale AI-powered platform for frontline workers

Opus Training, a training operations platform for frontline workforces, has raised $9 million in a Series B round led by Bow Capital, with participation from Strada Education, Metrodora Ventures and other investors. The company has also achieved profitability. The New York-based startup serves multi-unit brands across restaurants, retail, fitness, healthcare and consumer services. It recorded 116% growth in customers and locations in 2025, supporting roughly five million trainings to date. Opus' mobile-first platform uses AI to enable fast, accessible training for the 110 million Americans in frontline and deskless roles. The funding will accelerate product innovation and go-to-market efforts. Customers include Bonchon, Bahama Buck's and Sparkle. CEO Rachael Nemeth previously worked in the restaurant industry, including at Union Square Hospitality Group.

The Business Desk
Mar 20th, 2024
Former Quantuma MD heads new Opus office as partner

Frank Ofonagoro has joined Opus to lead a dedicated team committed to business support, restructuring and insolvency advice, it said.